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Rugs.com has a rating of 4.7 stars from 5,961 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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I ordered four of this rug in various sizes. Love the colors. Quality is great. The only complaint is that some of the corners are not finished completely but not terribly noticeable.
I have had several good experiences ordering from Rugs.com.
Item arrived quickly! Packaging was just a bag but we had no problems with item. I feel reviews on my rug were helpful and I am pleased the product I received. I'd use this site again.
Beautiful, priced reasonable, washable, not scratchy considering made from recycled plastic, kid and pet friendly, no odors. Would recommend.
Great selection of rugs at good sale prices. Hope they look as good as the pictures!
Fantastic variety and prices. Free shipping? Amazing!
3 day delivery, extraordinary!
As above! It took me the longest to figure out which rug I wanted. Checking out was simple. I've had other rugs from this company in the past that are still going strong a couple of years later. One is in my hallway that is trodden on by my family including 2 dogs multiple times a day that still looks as good as when I bought it.
The runner is beautiful! Handsomely woven, nicely centered and balanced design.
I ordered my third rug just this week and it literally arrived the next day! Great quality rug for the price. I'll always get my rugs from this site!
I have such a hard time picturing my design ideas but when u offer to show me how any rug might look in a photo of my room, you make it very easy to decide yay or nay!
My experience was great. Lots to choose from and I happen to look during a time when the rugs were on sale! What could be better. This is the second time I have used rugs.com and pleased I went back and looked at their choices.
Absolutely the cleanest online transactions with Google. Great selection and can't beat free shipping!
Everything went smoothly. The rug looks exactly as pictured. We are very happy with how it looks and feels.
It was fine. Looked at other customers reviews to help determine yes or no on interesting rugs.
I ordered an 8' runner rug and absolutely love it. Ordering is easy and delivery was fast.
Rug is so soft and the colors are a perfect blend of grays, blues and soft cream.
Love the fact there is is a way to see the rug in your room with your furniture. So helpful.
The function that allows you to see how rugs will look is amazing! It was so easy to pick out the perfect rugs for my home.
I am always overwhelmed at the variety of choices and quality of the rugs on this site. Because the rugs are so perfectly priced, I'm able to change things out more often than I might otherwise with more expensively priced options. The delivery is extremely fast and returns are easy, if necessary. Overall, I would highly recommend Rugs.com as your go-to for floor decorating needs!
This was our second rugs.com purchase, and we are so pleased. Delivery was quick, and the colors, patterns, and sizing look exactly the same in our home as they did using the virtual tool online. The rugs are lovely and comfortable.
Purchased an inexpensive rug to dampen the sound in my small studio. Rug is much nicer than it looked online and was delivered the next day. Very happy with it.
This is the second rug we have purchased - great price and convenient delivery/return policy.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097