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Rugs.comReviews 5,961

4.7

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 5,961 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
162
value
183
shipping
181
quality
157
This company responds to reviews on average within 1 day

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Ohio
1 review
0 helpful votes
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Cream shag
February 17, 2024

Easy shopping experience. Rug was just as described. Excellent quality.

Date of experience: February 17, 2024
South Carolina
1 review
0 helpful votes
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Super quick shipping!
February 17, 2024

Ordered and was delivered very next day! I couldn't believe it came that fast. Still trying get bumps out but looks great. Color a little off from picture but still works

Date of experience: February 17, 2024
Georgia
1 review
0 helpful votes
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Arrived fast
February 17, 2024

Ordered 2 rugs, both were great quality and arrived super fast

Date of experience: February 17, 2024
Maryland
1 review
0 helpful votes
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POOR QUALITY
February 27, 2024

Very poor quality rugs. I bought a useless poor quality rug for
$149.00 - could have got the same rug in a store for $40.00. Makes my fear of buying goods on line validated.

Date of experience: February 17, 2024
California
1 review
0 helpful votes
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Beautiful colors
February 16, 2024

I got the light blue rug and am very pleased. It was delivered on time. I am weighting down the rug now because it is curling on the edges. (I just took it out of the packaging.) The colors and pattern are gorgeous!

Date of experience: February 16, 2024
Illinois
2 reviews
0 helpful votes
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Indoor/Outdoor rugs are beautiful
February 16, 2024

Indoor/Outdoor rugs are beautiful. I have bought rugs from you in the past and I am still very happy with those rugs.

Date of experience: February 16, 2024
Georgia
1 review
0 helpful votes
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Love these rugs!
February 16, 2024

Great rugs at a great price! I ordered several and the colors and quality are excellent

Date of experience: February 16, 2024
North Carolina
1 review
0 helpful votes
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Excellent Quality
February 16, 2024

The rug was easy to order, and delivered quickly. The colors and quality well represented on website.

Date of experience: February 16, 2024
South Carolina
1 review
0 helpful votes
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Fast delivery
February 16, 2024

Received the exact rug we ordered with rapid delivery

Date of experience: February 16, 2024
Oregon
1 review
0 helpful votes
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Great service
February 15, 2024

Good quality rugs, reasonable sale prices. Great delivery service.

Date of experience: February 15, 2024
Oklahoma
2 reviews
0 helpful votes
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New rugs
February 15, 2024

I ordered rugs and runners for my bedroom and bathroom and was pleased I just ordered rugs and runners for my living room and dining room.

Date of experience: February 15, 2024
Oregon
1 review
0 helpful votes
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Quick shipping
February 15, 2024

Great website and easy ordering. Not to mention I love my purple rug!

Date of experience: February 15, 2024
Florida
1 review
0 helpful votes
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Always an Ease
February 15, 2024

Navigating Rugs.com is always a breeze. The ease of use is a driving factor for me being a return customer. I recommend Rugs.com to all my friends and family that are looking for quality rugs.

Date of experience: February 15, 2024
New Jersey
1 review
0 helpful votes
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Ordered 2 carpets and pads husband hated the print.sent them back with no problem and reordered new carpet, without any problem.
Will continue to order from rugs.com. Awesome customer service.

Date of experience: February 15, 2024
Nevada
1 review
0 helpful votes
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Jasmin 8 x 10
February 15, 2024

I like the design, but I am not thrilled with the wavy wrinkles along the side of the rug. Hopefully it will flatten out.

Date of experience: February 15, 2024
Texas
1 review
0 helpful votes
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Beautiful rug
February 15, 2024

I just need it to lay down flat. I guess because they ship them rolled up it will take a while.

Date of experience: February 15, 2024
Tennessee
2 reviews
0 helpful votes
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Repeat Customer
February 15, 2024

I'm a repeat customer, totally satisfied with the quality of all products I've ordered, the knowledge and assistance of customer service and the timelines of delivery.

Date of experience: February 15, 2024
Colorado
1 review
0 helpful votes
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Runner
February 15, 2024

Really good experience. I like the idea in paying monthly.

Date of experience: February 15, 2024
Florida
1 review
0 helpful votes
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Love my rug!
February 15, 2024

This is the third rug I've bought at Rugs.com and have never been disappointed. The quality is excellent as always, the description and photos are exactly right and the delivery is right on time as they indicated.

Date of experience: February 15, 2024
Kansas
1 review
0 helpful votes
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Love it!
February 14, 2024

Easy shopping and fast free shipping!
I would recommend using them to friends.
I will be coming back for my next purchase.

Date of experience: February 14, 2024