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Rugs.com has a rating of 4.7 stars from 5,961 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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Ordered and was delivered very next day! I couldn't believe it came that fast. Still trying get bumps out but looks great. Color a little off from picture but still works
Ordered 2 rugs, both were great quality and arrived super fast
Very poor quality rugs. I bought a useless poor quality rug for
$149.00 - could have got the same rug in a store for $40.00. Makes my fear of buying goods on line validated.
I got the light blue rug and am very pleased. It was delivered on time. I am weighting down the rug now because it is curling on the edges. (I just took it out of the packaging.) The colors and pattern are gorgeous!
Indoor/Outdoor rugs are beautiful. I have bought rugs from you in the past and I am still very happy with those rugs.
Great rugs at a great price! I ordered several and the colors and quality are excellent
The rug was easy to order, and delivered quickly. The colors and quality well represented on website.
Received the exact rug we ordered with rapid delivery
Good quality rugs, reasonable sale prices. Great delivery service.
Great website and easy ordering. Not to mention I love my purple rug!
Navigating Rugs.com is always a breeze. The ease of use is a driving factor for me being a return customer. I recommend Rugs.com to all my friends and family that are looking for quality rugs.
Ordered 2 carpets and pads husband hated the print.sent them back with no problem and reordered new carpet, without any problem.
Will continue to order from rugs.com. Awesome customer service.
I like the design, but I am not thrilled with the wavy wrinkles along the side of the rug. Hopefully it will flatten out.
I just need it to lay down flat. I guess because they ship them rolled up it will take a while.
I'm a repeat customer, totally satisfied with the quality of all products I've ordered, the knowledge and assistance of customer service and the timelines of delivery.
This is the third rug I've bought at Rugs.com and have never been disappointed. The quality is excellent as always, the description and photos are exactly right and the delivery is right on time as they indicated.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097