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Rugs.com has a rating of 4.7 stars from 5,961 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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I ordered two rugs for my home in Italy but even realizing that they were being shipped from South Carolina, USA. The shipping cost was reasonable. The first rug arrived and I loved the colors and quality. So I ordered another for my dining room. That one had shipping problems but this company assigned a person to help me track the shipment. She actually had to order a second rug but it arrived fine. I'm now ordering another rug and I know it'll be perfect.
We've had to buy several living room rugs (dogs, cats, kids) and Rugs.com has yet to let me down. The selection is so wide at every price point and we are able to find something that looks and feels good, but doesn't cost much, which is exactly what we need. They are always the first place I look when we are looking for an indoor or outdoor rug.
I love rugs.com but not this time i placed an order and was sent out quick enough was even given a delivery date and i waited and waited then at the end of the day checked the tracking and saw nope not gonna be delivered like they said in fact i have no idea as of right now because all that tracking says and has been saying is delayed but till when?
Very easy to order. Rug arrived promptly, in perfect condition. Love the rug! Perfect for the lanai and blends all the colors together love it!
Beautiful rug, perfect condition, quick delivery and outstanding communication! Thank you!
I ordered two area rugs, for a fantastic price, and they were delivered to my door two days later! Free shipping! They are both already on my floor.
Highly recommend this company.
So easy to do biz with you! No shipping, no incremental extra costs! A big fat yes!
I was looking for a specific rug for my brother but also was concerned about quality. These rugs look to be of high quality. It hasn't been received yet but I felt I got a great deal and was even given a coupon code to use on top of that which was nice because it saved us on some of the shipping. Ordering was easy and I found what he wanted right away
Arrived quickly. Rug looked just as pictured. Super soft and great color. Love this rug!
I have ordered several rugs with this company and the service is fantastic. My last order literally came the next day. It was exactly what I wanted too. Also the price was right which makes me happy:-)
I purchased 2 rugs for my bedroom, to put on each side of the bed, and these rugs were packaged extremely well. I took them out of their packaging and laid them in the living room, top side down for 24 hours to help them straighten out from being rolled up. The back of the rugs have a rubber around the edges to help them from sliding around so much. I am overall pleased with my purchase.
Great turn around time.great communication from the company!
Love the huge variety, along with the amazing deals that are available. Items arrive when expected and will definitely order from them again!
These 2 rugs we recently purchased look great! In our new living room. We purchased one about 4 years ago and for our previous living room and it held up great. For the past 2 years we had it on a porch and it still had it color and pattern.
The shopping online experience was good, no problems. The rugs arrived when they said they would. I haven't put them out on the deck yet due to weather.
Great Customer Service and I love how you can place the rugs in an image of the space you want to create! Quality at a reasonable cost!
Ordered and delivered 2 days later. Price was great and the rug is perfect for my space.
This is the 3rd rug I've purchased from rugs.com and they are all very well made, beautiful rugs! I've very happy with my purchase and it's already in my room!
So happy ordered another rug. Feels very plush under my feet. Have an older home (1915) so the hallways are narrow. The runner I ordered fits perfectly!
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097