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Rugs.comReviews 5,961

4.7

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 5,961 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
162
value
183
shipping
181
quality
157
This company responds to reviews on average within 1 day

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Washington
1 review
0 helpful votes
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Excellent Rugs and Service!
February 19, 2024

I ordered two rugs for my home in Italy but even realizing that they were being shipped from South Carolina, USA. The shipping cost was reasonable. The first rug arrived and I loved the colors and quality. So I ordered another for my dining room. That one had shipping problems but this company assigned a person to help me track the shipment. She actually had to order a second rug but it arrived fine. I'm now ordering another rug and I know it'll be perfect.

Date of experience: February 19, 2024
Florida
1 review
0 helpful votes
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We've had to buy several living room rugs (dogs, cats, kids) and Rugs.com has yet to let me down. The selection is so wide at every price point and we are able to find something that looks and feels good, but doesn't cost much, which is exactly what we need. They are always the first place I look when we are looking for an indoor or outdoor rug.

Date of experience: February 19, 2024
New Jersey
1 review
0 helpful votes
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STILL WAITING
February 29, 2024

I love rugs.com but not this time i placed an order and was sent out quick enough was even given a delivery date and i waited and waited then at the end of the day checked the tracking and saw nope not gonna be delivered like they said in fact i have no idea as of right now because all that tracking says and has been saying is delayed but till when?

Date of experience: February 19, 2024
Florida
1 review
0 helpful votes
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Botanical rug
February 18, 2024

Very easy to order. Rug arrived promptly, in perfect condition. Love the rug! Perfect for the lanai and blends all the colors together love it!

Date of experience: February 18, 2024
Texas
1 review
0 helpful votes
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Fantastic!
February 18, 2024

Beautiful rug, perfect condition, quick delivery and outstanding communication! Thank you!

Date of experience: February 18, 2024
Louisiana
1 review
0 helpful votes
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First time customer
February 18, 2024

I ordered two area rugs, for a fantastic price, and they were delivered to my door two days later! Free shipping! They are both already on my floor.
Highly recommend this company.

Date of experience: February 18, 2024
Michigan
1 review
0 helpful votes
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New rug, yeah!
February 18, 2024

So easy to do biz with you! No shipping, no incremental extra costs! A big fat yes!

Date of experience: February 18, 2024
New Jersey
1 review
0 helpful votes
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First time buyer
February 18, 2024

I was looking for a specific rug for my brother but also was concerned about quality. These rugs look to be of high quality. It hasn't been received yet but I felt I got a great deal and was even given a coupon code to use on top of that which was nice because it saved us on some of the shipping. Ordering was easy and I found what he wanted right away

Date of experience: February 18, 2024
Maine
1 review
0 helpful votes
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Great rug!
February 18, 2024

Arrived quickly. Rug looked just as pictured. Super soft and great color. Love this rug!

Date of experience: February 18, 2024
California
1 review
0 helpful votes
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Great company!
February 17, 2024

I have ordered several rugs with this company and the service is fantastic. My last order literally came the next day. It was exactly what I wanted too. Also the price was right which makes me happy:-)

Date of experience: February 17, 2024
Florida
1 review
0 helpful votes
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Great rug!
February 17, 2024

I purchased 2 rugs for my bedroom, to put on each side of the bed, and these rugs were packaged extremely well. I took them out of their packaging and laid them in the living room, top side down for 24 hours to help them straighten out from being rolled up. The back of the rugs have a rubber around the edges to help them from sliding around so much. I am overall pleased with my purchase.

Date of experience: February 17, 2024
California
1 review
0 helpful votes
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Great turn around time.great communication from the company!

Date of experience: February 17, 2024
Kentucky
1 review
0 helpful votes
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Quality products!
February 17, 2024

Love the huge variety, along with the amazing deals that are available. Items arrive when expected and will definitely order from them again!

Date of experience: February 17, 2024
New York
1 review
0 helpful votes
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Satisfied
February 17, 2024

Wife picked out the rug, I ordered it. It was on my door step in 3 days and she loves it.
Seems to made well.

Date of experience: February 17, 2024
Texas
1 review
0 helpful votes
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Great rugs for the price!
February 28, 2024

These 2 rugs we recently purchased look great! In our new living room. We purchased one about 4 years ago and for our previous living room and it held up great. For the past 2 years we had it on a porch and it still had it color and pattern.

Date of experience: February 17, 2024
Ohio
1 review
0 helpful votes
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Rugs for deck
February 17, 2024

The shopping online experience was good, no problems. The rugs arrived when they said they would. I haven't put them out on the deck yet due to weather.

Date of experience: February 17, 2024
Florida
1 review
0 helpful votes
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Love my new rug!
February 17, 2024

Great Customer Service and I love how you can place the rugs in an image of the space you want to create! Quality at a reasonable cost!

Date of experience: February 17, 2024
Georgia
1 review
0 helpful votes
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Awesome experience
February 17, 2024

Ordered and delivered 2 days later. Price was great and the rug is perfect for my space.

Date of experience: February 17, 2024
Arizona
1 review
0 helpful votes
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Beautiful rug!
February 17, 2024

This is the 3rd rug I've purchased from rugs.com and they are all very well made, beautiful rugs! I've very happy with my purchase and it's already in my room!

Date of experience: February 17, 2024
New Jersey
1 review
0 helpful votes
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Hallway Runner
February 17, 2024

So happy ordered another rug. Feels very plush under my feet. Have an older home (1915) so the hallways are narrow. The runner I ordered fits perfectly!

Date of experience: February 17, 2024