Rugs.com has a rating of 4.7 stars from 5,903 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
Easy to navigate to size, love free shipping. Hoping colors are as picture shows
This site is easy to navigate, plenty of options. Third site that Ive been on and I enjoyed this one. Check out is quite easy, just a pleasure to shop it.
I recently purchased a rug from Rugs.com, and I'm very pleased with my experience. The website was easy to navigate, and the customer service was excellent. The rug arrived on time and matched the description perfectly. Highly recommend!
Easy to navigate and understand. Placed the order in a couple minutes. Already have a larger size, buy moving and need a smaller, also. So glad you still have them! Thanks!
The color is spot on, on the web page. Very pleased.
My wife and I were looking for an area rug for our bedroom. The site is easy to use and well organized. We found exactly what we were looking for and the price was reasonable too.
This was my third purchase from rugs.com and I was pleased with our previous purchases so I'm confident I'll be happy with this one too.
Great Experience. This is the third time I've purchased from Rugs.com. Each time has been 5 stars. I can't say enough good things about it…products are excellent, shipped and received as promised, ease of ordering, price is reasonable. Also I did return a rug pad as I ended up not needing it and the return and credit to my account was easy and timely. I recommended to a friend and she is 100% satisfied as well.
Happy with service, ordering and delivery, thank you.
Always easy to order and, the rugs are incredibly beautiful.
I have been on the look out for an outdoor rug for our patio and Rugs.com had all we needed. We are getting short on time as summer is here and the outdoor living is upon us. I can't wait to see this beautiful rug in person.
I took delivery yesterday of two rugs from rugs.com. I was so satisfied, I am buying another one today. Great quality at a great price. Awesome experience!
A returned customer. My experience as been without no remorse. Was able to find all my products at a good and discounted price.
I finally placed an order with Rugs.com. It's been a long time coming! Great website, easy to navigate, and view.
I have bought a rug before and loved my rug good quality
I have gotten several rugs from here, never disappointed. Rugs are as pictured and great quality.
The reputation of this company is refreshing to experience. The website was easy to navigate, and I mentioned buying area rugs from Rugs.com to my friends. A few endorsed this company, and others were not familiar with this business. All in all, the aspects of my experience have been stellar!
Saved information makes ordering easy, looking forward to another rugs.com product.
Haven't received the carpets yet but the ordering process is very convenient.
In a few minutes, I found just what I was looking for. There were a lot of choices in size, so I got just what I needed. No fuss.
The rugs were very easy to purchase and navigation was very simple as well. Enjoyed viewing the attached videos as well.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097