Rugs.com has a rating of 4.7 stars from 5,903 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
Every order I received was great the quality the colors, No smell I love rugs.com I'm a forever customer
Good experience. Very excited to get my new living room rug. Went with a rather bold color so hope I like it.
Love being able to choose the ones I like and put in my cart and then review and review and narrow down my selections and blow them up to look closely at the colors!
Rugs.com replied to my questions with a detailed response in e-mail. They also gave a phone number which is rare! I had concerns about the materials in the rug manufacture and they assured me that there were no added chemicals.,
I have purchased 6 rugs so far (all different sizes). I am always amazed at the quality of the rugs considering the low prices.
Great selection on the site however, pretty difficult to get a payment through check out. Couldn't get PayPal to go through how to switch to Apple Pay.
Been ordering from This company for several years-never disappointed! Customer service is great, returns are smooth; very, very impressed. I highly recommend-spread the word-good consistent service is hard to come by!
Selections were great. I found just what I wanted.
Website easy to navigate. I'm looking forward to get my product
Once again, I purchased a rug from you and I was charged an 8 1/2% sales tax. From my area here in Tampa, FL, ******* sales tax is 7% and I believe you overcharged me on my last purchase as well, but I did not report it because I was in the midst of moving. Please and credit me appropriately or I will take my business elsewhere and advise my friends to do the same.
Easy to navigate. Lots of pictures. Buying was an easy process. I like the 30 day return policy. Can't wait to see the rugs in my home.
I have purchased from them before a couple of years ago. I needed to order some padding for a couple of rugs. They ship quickly and have never had a problem with any of my orders.
Still waiting for rugs to not buckle, not hapoy with lola ocal, colors completely different then website picture
What a great experience with Rugs.com! Their rugs are beautiful and well made. And their service is great and very quick. I love shopping at Rugs.com!
I have ordered from them in the past as well as today and had no difficulties placing an order either time. Will definitely be a customer again in the future.
Process was a breeze. Good selection and choice. Can't wait to receive my order.
I was able to quickly find my rug and even try it in my room with the camera option
I always order rugs from rugs com and I'm always happy with them. I believe I've ordered one or two a year for the past five years and I've never been disappointed.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097