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Rugs.comReviews 5,903

4.7
How would you rate Rugs.com?
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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 5,903 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
162
value
183
shipping
181
quality
157
This company responds to reviews on average within 2 days
Illinois
1 review
0 helpful votes
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We were looking for rugs for several spaces in our home. Site was easy to navigate to find what interests us. Great variety of selection and great prices!

Date of experience: June 25, 2024
New York
1 review
0 helpful votes
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Outstanding
July 5, 2024

Every order I received was great the quality the colors, No smell I love rugs.com I'm a forever customer

Date of experience: June 25, 2024
Washington
1 review
0 helpful votes
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Carols Rug
June 30, 2024

Good experience. Very excited to get my new living room rug. Went with a rather bold color so hope I like it.

Date of experience: June 20, 2024
North Carolina
1 review
0 helpful votes
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Easy
June 30, 2024

Easy to use. Fair prices LOVED being able to picture it in the room with my furniture

Date of experience: June 20, 2024
Arizona
1 review
0 helpful votes
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Love being able to choose the ones I like and put in my cart and then review and review and narrow down my selections and blow them up to look closely at the colors!

Date of experience: June 20, 2024
Pennsylvania
3 reviews
0 helpful votes
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Excellent information
June 30, 2024

Rugs.com replied to my questions with a detailed response in e-mail. They also gave a phone number which is rare! I had concerns about the materials in the rug manufacture and they assured me that there were no added chemicals.,

Date of experience: June 20, 2024
Wyoming
1 review
0 helpful votes
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Love my rugs!
June 30, 2024

I have purchased 6 rugs so far (all different sizes). I am always amazed at the quality of the rugs considering the low prices.

Date of experience: June 20, 2024
Missouri
1 review
0 helpful votes
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Experience
June 30, 2024

Great selection on the site however, pretty difficult to get a payment through check out. Couldn't get PayPal to go through how to switch to Apple Pay.

Date of experience: June 20, 2024
New York
3 reviews
0 helpful votes
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Wonderful company!
June 30, 2024

Been ordering from This company for several years-never disappointed! Customer service is great, returns are smooth; very, very impressed. I highly recommend-spread the word-good consistent service is hard to come by!

Date of experience: June 20, 2024
Florida
1 review
0 helpful votes
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Two Outdoor Rugs
June 29, 2024

Selections were great. I found just what I wanted.

Date of experience: June 19, 2024
Pennsylvania
1 review
0 helpful votes
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Website effective
June 28, 2024

Website easy to navigate. I'm looking forward to get my product

Date of experience: June 18, 2024
California
2 reviews
0 helpful votes
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Over charging sales tax
June 28, 2024

Once again, I purchased a rug from you and I was charged an 8 1/2% sales tax. From my area here in Tampa, FL, ******* sales tax is 7% and I believe you overcharged me on my last purchase as well, but I did not report it because I was in the midst of moving. Please and credit me appropriately or I will take my business elsewhere and advise my friends to do the same.

Date of experience: June 18, 2024
Virginia
1 review
0 helpful votes
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Terrific site for rugs
June 28, 2024

Easy to navigate. Lots of pictures. Buying was an easy process. I like the 30 day return policy. Can't wait to see the rugs in my home.

Date of experience: June 18, 2024
District of Columbia
1 review
0 helpful votes
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Purchasing again
June 28, 2024

I have purchased from them before a couple of years ago. I needed to order some padding for a couple of rugs. They ship quickly and have never had a problem with any of my orders.

Date of experience: June 18, 2024
Massachusetts
2 reviews
0 helpful votes
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Not hapoy with colors
June 28, 2024

Still waiting for rugs to not buckle, not hapoy with lola ocal, colors completely different then website picture

Date of experience: June 18, 2024
Florida
1 review
0 helpful votes
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Beautiful!
June 28, 2024

What a great experience with Rugs.com! Their rugs are beautiful and well made. And their service is great and very quick. I love shopping at Rugs.com!

Date of experience: June 18, 2024
Georgia
1 review
0 helpful votes
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I have ordered from them in the past as well as today and had no difficulties placing an order either time. Will definitely be a customer again in the future.

Date of experience: June 18, 2024
Colorado
1 review
0 helpful votes
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Easy to order
June 28, 2024

Process was a breeze. Good selection and choice. Can't wait to receive my order.

Date of experience: June 18, 2024
Virginia
1 review
0 helpful votes
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Great selection and easy search
June 28, 2024

I was able to quickly find my rug and even try it in my room with the camera option

Date of experience: June 18, 2024
Florida
1 review
0 helpful votes
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Great price
June 23, 2024

I always order rugs from rugs com and I'm always happy with them. I believe I've ordered one or two a year for the past five years and I've never been disappointed.

Date of experience: June 13, 2024