Rugs.com has a rating of 4.7 stars from 5,902 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
Ordering online is very easy! I ordered the round rug previously and the delivery time was quite fast and satisfactory!
Easy to find the size and color I was looking for. Great prices also.
Ordered 2 rugs the other day and they arrived today. Fantastic products and great prices. We ordered another one today.
Great rugs, great prices, great customer service!
Thank you!
This is my second or third time ordering with rugs.com. They deliver what they promise and quickly. Can't go wrong with the prices.
As this is my first purchase, I cannot yet give a fair rating.
Website was easy to use and filter. Selection of choice were great. Price sales of carpets were great.
Free shipping good deal.
We have purchased several rugs and have been happy with every purchase.
I was able to get an agent to respond very quickly with accurate information about the materials used and Oeko-Tex certification of your products, but the site doesn't allow searches to be filtered by Oeko-Tex certification. Using Oeko-Tex as a search keyword yields no results.
I happened to notice that at least in the size I was searching, products produced in Turkey are Oeko-Tex certified, while those produced in Egypt are not. But this also wasn't possible to search. I had to figure out by hand which collections were certified and filter that way.
It was very easy to navigate through the website.
It was nice to see the different colors in the photos.
There's such a wide range of sizes, you're sure to find one that fits.
First time using rugs.com.
Found what I was looking for. Clumsy way to select add to cart after I found item to purchase
You sent wrong size. WE ordered 5x5 and received 3x3. Please advise how this will be handled.
J.D.Baker
Beautiful quality rug delivered on time with excellent instructions.
I haven't received my rug yet, but check out was smooth & easy.
Found the rug I wanted fast and easy and the color I wanted
Easy viewing, lots of options of patterns and sizes!
Always good quality and price have had very good experience
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097