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Rugs.comReviews 5,902

4.7
How would you rate Rugs.com?
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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 5,902 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
162
value
183
shipping
181
quality
157
This company responds to reviews on average within 3 days
Arizona
1 review
0 helpful votes
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Great selection
November 16, 2024

So many wonderful options. Great prices. Love the view in your room feature.

Date of experience: November 6, 2024
New York
1 review
0 helpful votes
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Great selection
November 16, 2024

I like the closeup photos of the texture and height of the rug selections. I want to make sure that the rugs are not made up of loops. My strong Dyson pulls up the loops in other rugs and makes runs in new rugs. I won't buy that type of weave again in my rug selections.

Date of experience: November 6, 2024
Missouri
1 review
0 helpful votes
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Repeat Customer
November 16, 2024

I knew exactly what I wanted and where to find it. I love the colors in the runners that I chose and the quality is great.

Date of experience: November 6, 2024
Florida
1 review
0 helpful votes
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New beach carpet
November 16, 2024

So far so good. Will let you know after delivery. Will complete review if deliver goes as advertised. Great looking carpet. Will also update on quality.

Date of experience: November 6, 2024
Texas
1 review
0 helpful votes
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Rug shopping
November 15, 2024

Finding and buying was easy, I'm hoping the quality is decent.

Date of experience: November 5, 2024
California
1 review
0 helpful votes
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Rugs!
November 15, 2024

The website made very easy to select Size, and check out was a breeze!

Date of experience: November 5, 2024
Texas
1 review
0 helpful votes
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Many options and sizes to choose from
November 15, 2024

I needed a 12'x16', a 3'x5' and a 12' runner. I was able to get all 3 in the same design! Perfect for our new home after our old one went up in flames from the Smokehouse Creek Wildfire in the Texas panhandle. Thank you RUGS.COM for making it stress free. I will be back to shop for bedroom rugs.

Date of experience: November 5, 2024
Missouri
1 review
0 helpful votes
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Easy nd cheap
November 15, 2024

Website was good. Hope rugs are. Survey is not friendly

Date of experience: November 5, 2024
Florida
1 review
0 helpful votes
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Superb!
November 15, 2024

I called customer service for some difficulty I was having placing an online order. Paul was very professional and helpful.

Date of experience: November 5, 2024
Tennessee
1 review
0 helpful votes
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Lot of Options
November 15, 2024

This site has a lot of inventory to choose from at very reasonable prices. I'm looking forward to receiving my rug that I ordered for my bedroom.

Date of experience: November 5, 2024
Florida
2 reviews
0 helpful votes
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Easy shopping!
November 15, 2024

Great to be able to view rugs in my actual room! Nice choices and good customer service!

Date of experience: November 5, 2024
New Mexico
1 review
0 helpful votes
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Last chance try to order
November 15, 2024

I could not get the order to go through TWO times prior, I sent an email and all they did was tell me to call,
Not having the right country flag? WTF does that have to do with it and why don't you recognize the address I have completed?

I will probably not order ever again

Date of experience: November 5, 2024
Florida
1 review
0 helpful votes
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Quick and easy
November 15, 2024

Very easy hope product is as great and the shopping!

Date of experience: November 5, 2024
Ohio
2 reviews
0 helpful votes
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Area rug
November 15, 2024

Just what I want, hopefully it will be just as great when it arrives

Date of experience: November 5, 2024
California
1 review
0 helpful votes
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Hallway blue runner
November 12, 2024

I am so disappointed. The rug is two yes two feet shorter than what I ordered. Right now we laid it out and there is so much of the hallway not covered. I got out the measuring tape it shows 14 feet. It was suppose to be 16feet NOT 14 feet

Date of experience: November 2, 2024
Virginia
1 review
0 helpful votes
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Sad
November 12, 2024

The service was great.
But the pad was not 4'x6'. It was an inch short in length and 2 inches short in width. And a little thinner than what I expected. The size was what upset me though.

Date of experience: November 2, 2024
Arizona
1 review
0 helpful votes
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Easy peasy!
November 10, 2024

Shopped with them before…easy to find my previous purchases! Third on is on its way!

Date of experience: October 31, 2024
Arizona
1 review
0 helpful votes
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Cool Site
November 10, 2024

I was able to use the See it in your room setting on the website and it helped me determine exactly what would be the best rug for the place I needed it.

Date of experience: October 31, 2024
Ohio
1 review
0 helpful votes
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Awsome
November 10, 2024

Haven't gotten the delivery yet but the online experience was pretty smooth. It did take 2 days to place the order because the site wouldn't let me add my phone number. Other than that, the app was superb!

Date of experience: October 31, 2024
Colorado
1 review
0 helpful votes
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Ivory blossom rug
November 10, 2024

There were so many rugs to choose from but we finally decided on the
Ivory blossom rug. Our living room is very boring so this rug will brighten it up.

Date of experience: October 31, 2024