Rugs.com has a rating of 4.7 stars from 5,902 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
Great area rugs, great prices, and on time shipping!
Easy to order came in a decent amount of time. Good quality I love being able to view it in this room with the app that you supplied very help.
I did receive an email with a coupon to give a review and to send a picture, but I was not home at the time and I can't find that coupon. It was 20% off. I would like to order a matching rug to go with the one that I have, are you able to do that for me at this point?
Needed round rug for round dining table at new house. RUGS
COM made it so easy to select, ship, and pay. Cannot wait to receive my new rug!
Easy to use love it will most likely come back to you for my runners.
It's been amazing Thank you rugs.com for allowing me to place a picture of the rug in my hallway. Coolest thing ever!
It is very easy to order the the rugs that I wanted. Thank you very much I hope they work for me. It's hard to rate the rugs untill I get them, so I will give you four star for the ease of ordering.
I have purchased rugs fromrugs.com now for about 26 years each time I needed a room size rug I purchased from them because they were cheaper softer. Thicker was just my choice of look and price of the rugs.
This is the only place to buy rugs! They deliver exactly what you've ordered, and everything is so nicely made. I have rugs in every room of the house and they're all well made and perfect for the space.
I ordered a rug and the process was easy and fast. The price on the rug was more than outstanding. Can't wait to get it.
I am a repeat customer. The rugs that I purchased are exactly as shown in the website. Good products, fast shipping.
Great rugs, for great prices, which makes it hard to make great choices…
Love this site. Huge selection, free shipping and great deals!
Easy navigating, good choices & easy check out. Navigating, good choices & easy check out.
I really like the option and the ability to see what the rug Will look like in the area and I love their sells great deals
So far, everything was easy, fast, clear and not frustrating. We'll have to see how shipping goes and if course product quality turns out. I will update the posting and review at that point. Ordered on Oct. 22,2024
Good choice of rugs. Multiple sizes available in same rug. Good choice of colors and easy website to explore
I found the rug on the site and followed the directions for ordering! Fingers crossed that it will work!
Easy to order, plenty of good information on size and shape.
I have been wanting an inexpensive rug for my dining room for some time. I found the color and size that I wanted, and I think it will work very well. I was a little disappointed that I could not find the type I initially looked for (a low-pile washable rug), but you can't have everything.
What I was looking for was options and pricing, and I was very impressed with those.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097