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Rugs.comReviews 5,898

4.7
How would you rate Rugs.com?
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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 5,898 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
162
value
183
shipping
181
quality
157
This company responds to reviews on average within 3 days
Indiana
1 review
0 helpful votes
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Very difficult process
January 10, 2025

I tried to order via telephone since I had questions. Of course their customer service is located outside of the United States. To make a two day long story short by the time I was able to place my order via the internet the price of the rugs increased by 50$

Date of experience: December 31, 2024
Texas
1 review
0 helpful votes
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Excellent quality and perfect experience with this website. I am a repeat customer and are very satisfied with their product.

Date of experience: December 31, 2024
California
1 review
0 helpful votes
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Dd
January 10, 2025

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Date of experience: December 31, 2024
Illinois
1 review
0 helpful votes
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Great product
January 10, 2025

The website was user friendly. I love the variety of rug sizes.

Date of experience: December 31, 2024
Florida
1 review
0 helpful votes
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Nice rugs
January 10, 2025

This is.my second order. Rugs are nice and add color to my rooms

Date of experience: December 31, 2024
Georgia
1 review
0 helpful votes
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Awesome customer service
January 10, 2025

This company makes doing business with them a delight.

Date of experience: December 31, 2024
South Carolina
1 review
0 helpful votes
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Easy and great choices
January 10, 2025

The website very easy to use and answered all questions.Choices of colors and sizes were numerous.

Date of experience: December 31, 2024
Florida
1 review
0 helpful votes
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Ace
January 10, 2025

Went very smoothly been looking for that size looking forward to receiving them

Date of experience: December 31, 2024
South Carolina
1 review
0 helpful votes
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Rugs
January 10, 2025

I love your rugs and have ordered from you for many years. So far have never been disappointed!

Date of experience: December 31, 2024
Texas
1 review
0 helpful votes
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The rugs sold here are of unmatched quality at a better price.

Date of experience: December 30, 2024
Kansas
1 review
0 helpful votes
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Shopping for Rug Runners
January 5, 2025

A lot to select from and all very beautiful, was hard to decide.

Date of experience: December 26, 2024
Texas
1 review
0 helpful votes
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Runner and non slip pad
January 5, 2025

Ease of ordering this rug and pad. Nice selection.

Date of experience: December 26, 2024
Massachusetts
1 review
0 helpful votes
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Great service!
January 5, 2025

Called customer service about an order and everything was explained.

Date of experience: December 26, 2024
New York
1 review
0 helpful votes
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Colorful experience!
January 4, 2025

I liked the various sizes offered after setteling on what I needed. The sale prices were incredable!

Date of experience: December 25, 2024
New York
1 review
0 helpful votes
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Fantastic
January 4, 2025

A nice experience, they have many colors and designs. I am very anxious for the purchase I made to arrive soon.

Date of experience: December 25, 2024
Tennessee
1 review
0 helpful votes
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Nice
January 4, 2025

Beautiful rugs. Lots of selection. Very affordable. Easy check out

Date of experience: December 25, 2024
Indiana
1 review
0 helpful votes
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Easy to order
January 4, 2025

Easy and priced right...will order again soon.
Have bought before and always been satisfied...

Date of experience: December 25, 2024
Virginia
1 review
0 helpful votes
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Wonderful experience
January 3, 2025

Very fast process and ease of transaction. System is very user friendly and the free delivery is a game plan.

Date of experience: December 24, 2024
District of Columbia
1 review
0 helpful votes
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Grea t customer service
January 2, 2025

Casey was the most professional, knowledgeable and courteous representative I have had the pleasure of dealing with. This is the first time I have worked with your company and I can't say with sincerity this experience was better than any of your competitors that I have used in the past. Rugs.com will be my first choice in the future.
M.Miller

Date of experience: December 23, 2024
Illinois
1 review
0 helpful votes
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Dirty and smells
December 31, 2024

Rug came dirty and smells bad. Sadly need to return

Date of experience: December 21, 2024