Rugs.com has a rating of 4.7 stars from 5,898 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
I tried to order via telephone since I had questions. Of course their customer service is located outside of the United States. To make a two day long story short by the time I was able to place my order via the internet the price of the rugs increased by 50$
Excellent quality and perfect experience with this website. I am a repeat customer and are very satisfied with their product.
The website was user friendly. I love the variety of rug sizes.
This company makes doing business with them a delight.
The website very easy to use and answered all questions.Choices of colors and sizes were numerous.
The rugs sold here are of unmatched quality at a better price.
A lot to select from and all very beautiful, was hard to decide.
Ease of ordering this rug and pad. Nice selection.
Called customer service about an order and everything was explained.
I liked the various sizes offered after setteling on what I needed. The sale prices were incredable!
Easy and priced right...will order again soon.
Have bought before and always been satisfied...
Very fast process and ease of transaction. System is very user friendly and the free delivery is a game plan.
Casey was the most professional, knowledgeable and courteous representative I have had the pleasure of dealing with. This is the first time I have worked with your company and I can't say with sincerity this experience was better than any of your competitors that I have used in the past. Rugs.com will be my first choice in the future.
M.Miller
Rug came dirty and smells bad. Sadly need to return
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097