Rugs.com has a rating of 4.7 stars from 5,898 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
Fastest service anywhere, free shipping, the colors in the sample rug I ordered were accurate. I'm ordering the size I need and looking forward to a great rug!
I have purchased from Rugs.com in the past. Great selection of rugs and terrific sales with affordable prices!
Navigating the website and closing the sale was a very easy and simple process
Great choices great prices. I've bought rugs here before and everyone compliments them. Merry Christmas
Wonderful products and amazing service! Ordering from their website is a breeze and delivery is prompt.
The rug looks great and ordering was easy. The previous rug pad I purchased left marks on my porch, like a stencil of the back of the pad. It's very frustrating and will not wash off. Also, I do not like given out my phone number and if I immediately start to get text spam, I will believe it to be RUGS.com unless you convince otherwise.
It was easy to order from your website. I don't have the rugs yet, so can't speak about the rugs themselves. I look forward to receiving them.
New customer and it was very easy using site. Can't wait to see rug.
Smooth effortlessly, whole process took less than 10 minutes
Ordering was easy- received our rug in 2 days. Selection was great as well.
Reasonably efficient Not as many selections as I hoped for
Good quality and fast and easy shopping experience. I have couple rugs from this site, and they are very durable.
I found EXACTLY what I was looking for in their inventory and my transaction was complete within seconds. Very easy website to navigate and the transaction was delightfully smooth.
I recommend shopping with rugs. Com, I have never been disappointed with the quality of their products or the service.
Low price, found what I was looking for and quick check out.
Made my purchase so easy. Thank you for your help. Can't wait to get my rugs.
Great affordable prices with good quality. Love their rugs!
I liked seeing the rug in my actual room! It was a good experience so far.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097