Rugs.com has a rating of 4.7 stars from 5,898 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
Declined my phone number as invalid repeatedly, had to call Customer Service and was told to add a +1 at the beginning, I assume that is because I have a US phone number. Just an FYI for anyone else having this problem! Anxious to see my rug!
Rugs.com is the place to go for high quality reasonably priced rugs. I just ordered my third big, really big room sized rug. The two I have are 5 years old and are located in heavy traffic areas of my home, and they still look great!
I enjoyed this site the most today, searching for an outdoor carpet.
I had questions and sent them.
I immediately received an answer to my question.
For this reason, I offered my business to this delightful company.
You made my day! Many Thanks!
-BMB/MA.
Very easy to make my purchase. Everything layer out on the screen so I can find ir. I just purchase a new home so I'll be coming back alot for some rugs to accent every room!
Beautiful and thick rug. Very nicely priced and rugs.com kept me up to date with shipping. Bought from them before and will buy from them again. Thank you
I needed a runner for my entryway, ideally 3'X7', but I checked out with a 4'X6' oval rug. Hopefully, it will look good in the space.
I appreciated the photos showing the rug in different positions, so one can see the pile and quality. Also, the prices are great!
Great colors/in a variety of sizes
I love the look of the rugs!
Hi I ordered two item from you yesterday by mistake ordered the same items twice.could you please cancel the second orders.which you charged me on my M/C.Thank you
I found the site easy to navigate and the ability to see the rug in the actual room made it a great shopping experience.
Great product. Will buy from again. Fast delivery last time
I Love the variety of rugs. I can't wait until I receive my rugs.
Everything you need or want is at your fingertips!
I was able to find a rug, that I have been searching for, for a very long time. Can't wait until it arrives.
It was so helpful shopping—especially using their models to view the rugs. I just wish it would give me only the sizes I input.
I can't wait to get my new rug.
My other 2 rugs arrived right away. They are beautiful! I am a professional artist and am looking forward to using my purchase today as canvas to paint on.
You have so many quality choices at very reasonable prices plus free shipping!
So many beautiful rugs. I shop here for all my rugs. I,m a rug nut,
I have ordered several times from this company. Always happy with my purchase, and sales are wonderful.
Quick and easy to place order. Great pictures of items
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097