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Rugs.comReviews 5,898

4.7
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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 5,898 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
162
value
183
shipping
181
quality
157
This company responds to reviews on average within 3 days
Pennsylvania
1 review
0 helpful votes
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Invalid Phone Number Fix
February 1, 2025

Declined my phone number as invalid repeatedly, had to call Customer Service and was told to add a +1 at the beginning, I assume that is because I have a US phone number. Just an FYI for anyone else having this problem! Anxious to see my rug!

Date of experience: January 22, 2025
Tennessee
1 review
0 helpful votes
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Rugs.com is the place to go for high quality reasonably priced rugs. I just ordered my third big, really big room sized rug. The two I have are 5 years old and are located in heavy traffic areas of my home, and they still look great!

Date of experience: January 22, 2025
New Hampshire
1 review
0 helpful votes
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Finding a very difficult exact size
January 31, 2025

I enjoyed this site the most today, searching for an outdoor carpet.
I had questions and sent them.
I immediately received an answer to my question.
For this reason, I offered my business to this delightful company.
You made my day! Many Thanks!
-BMB/MA.

Date of experience: January 21, 2025
Pennsylvania
1 review
0 helpful votes
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Very easy Website Great Rugs!
January 31, 2025

Very easy to make my purchase. Everything layer out on the screen so I can find ir. I just purchase a new home so I'll be coming back alot for some rugs to accent every room!

Date of experience: January 21, 2025
Florida
1 review
0 helpful votes
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Great rug with fast delivery
January 29, 2025

Beautiful and thick rug. Very nicely priced and rugs.com kept me up to date with shipping. Bought from them before and will buy from them again. Thank you

Date of experience: January 19, 2025
Texas
1 review
0 helpful votes
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One size does not fit all.
January 26, 2025

I needed a runner for my entryway, ideally 3'X7', but I checked out with a 4'X6' oval rug. Hopefully, it will look good in the space.
I appreciated the photos showing the rug in different positions, so one can see the pile and quality. Also, the prices are great!

Date of experience: January 16, 2025
Virginia
1 review
0 helpful votes
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Great Contemporary Rugs
January 26, 2025

Great colors/in a variety of sizes
I love the look of the rugs!

Date of experience: January 16, 2025
California
1 review
0 helpful votes
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Hi I ordered two item from you yesterday by mistake ordered the same items twice.could you please cancel the second orders.which you charged me on my M/C.Thank you

Date of experience: January 16, 2025
District of Columbia
1 review
0 helpful votes
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Easy site to navigate
January 26, 2025

I found the site easy to navigate and the ability to see the rug in the actual room made it a great shopping experience.

Date of experience: January 16, 2025
Wisconsin
1 review
0 helpful votes
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Second time buying from this company
January 25, 2025

Great product. Will buy from again. Fast delivery last time

Date of experience: January 15, 2025
Maryland
1 review
0 helpful votes
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I Love the variety of rugs. I can't wait until I receive my rugs.

Date of experience: January 15, 2025
Florida
1 review
0 helpful votes
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Shopping with ease
January 25, 2025
Updated review

Everything you need or want is at your fingertips!

Date of experience: January 15, 2025

The search is finally over
December 29, 2024
Previous review

I was able to find a rug, that I have been searching for, for a very long time. Can't wait until it arrives.

Date of experience: December 19, 2024
Virginia
1 review
0 helpful votes
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It was so helpful shopping—especially using their models to view the rugs. I just wish it would give me only the sizes I input.

I can't wait to get my new rug.

Date of experience: January 14, 2025
Maryland
1 review
0 helpful votes
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Great rug
January 24, 2025

Easy and good selection.
Easy checkout.
Cant wait to use items.

Date of experience: January 14, 2025
Michigan
1 review
0 helpful votes
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Large Canvas!
January 24, 2025

My other 2 rugs arrived right away. They are beautiful! I am a professional artist and am looking forward to using my purchase today as canvas to paint on.

Date of experience: January 14, 2025
Florida
1 review
0 helpful votes
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Indoor Beach Themed Hall Rug
January 24, 2025

You have so many quality choices at very reasonable prices plus free shipping!

Date of experience: January 14, 2025
Tennessee
1 review
0 helpful votes
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Area rugs
January 24, 2025

Easy to order. I've looked at many places. First one I liked

Date of experience: January 14, 2025
Minnesota
1 review
0 helpful votes
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Cross eyed
January 24, 2025

So many beautiful rugs. I shop here for all my rugs. I,m a rug nut,

Date of experience: January 14, 2025
Florida
1 review
0 helpful votes
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Get company
January 24, 2025

I have ordered several times from this company. Always happy with my purchase, and sales are wonderful.

Date of experience: January 14, 2025
North Carolina
1 review
0 helpful votes
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Easy ordering
January 24, 2025

Quick and easy to place order. Great pictures of items

Date of experience: January 14, 2025