business logo of Rugs.com

Rugs.comReviews 5,897

4.7
How would you rate Rugs.com?
grey star
grey star
grey star
grey star
grey star

Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 5,897 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
162
value
183
shipping
181
quality
157
This company responds to reviews on average within 3 days
Colorado
1 review
0 helpful votes
Follow David T.
Unfollow David T.
Send Message
Share Review
Report Review

It's nice to see the rug on my floor with your special app and we love the price thank you.We have bought from you in the past and have had very good experiences and we would buy again in the future for sure thank you

Date of experience: January 28, 2025
Pennsylvania
1 review
0 helpful votes
Follow PATRICIA D.
Unfollow PATRICIA D.
Send Message
Share Review
Report Review

I will wait until i get my rugs before i can give a review.
How can i give a review, i don't have the rugs.

Date of experience: January 28, 2025
Montana
1 review
0 helpful votes
Follow David D.
Unfollow David D.
Send Message
Share Review
Report Review

Rug purchase
February 7, 2025

Good job providing a rug to use in living space that complements accessories.

Date of experience: January 28, 2025
Texas
1 review
0 helpful votes
Follow Cindy M.
Unfollow Cindy M.
Send Message
Share Review
Report Review

Only Rugs!
February 7, 2025

I have bought every rug in my house from rugs.com! The quality is exceptional.The price is very nice! I especially love the clearance and flash sales! If I buy rugs as a gift this is where I get them!

Date of experience: January 28, 2025
Tennessee
1 review
0 helpful votes
Follow Cindy V.
Unfollow Cindy V.
Send Message
Share Review
Report Review

Beautiful rugs
February 7, 2025

A lot to choose from which makes purchasing a little hard.great prices!

Date of experience: January 28, 2025
New Jersey
1 review
0 helpful votes
Follow Toni F.
Unfollow Toni F.
Send Message
Share Review
Report Review

Rug Purchase
February 7, 2025

Decent online experience. When filling out my shipping information it kept saying my phone number was invalid. I had to call and they told me I had to type in the number one and the plus sign. The representative was super nice and helpful but it was a little annoying to have to call.

Date of experience: January 28, 2025
New York
1 review
0 helpful votes
Follow June M.
Unfollow June M.
Send Message
Share Review
Report Review

Quality and vaue
February 4, 2025

A striking colored rug of good quality at a fair price. Neighbors commented on such a good deal😃

Date of experience: January 25, 2025
California
1 review
0 helpful votes
Follow Lori D.
Unfollow Lori D.
Send Message
Share Review
Report Review

Fantastic Rugs!
February 2, 2025

I always buy my rugs from Rugs.com!
So easy to find what I need (what my dogs chew).
This is the only way to shop for rugs.
The prices so great that one can change the way the house looks any time.
Thank you, Rugs.com

Date of experience: January 23, 2025
Massachusetts
1 review
0 helpful votes
Follow Adrienne H.
Unfollow Adrienne H.
Send Message
Share Review
Report Review

Great technology and selection
February 2, 2025

Loved the selection offered on this website and the ability to search by size and color.

Date of experience: January 23, 2025
California
1 review
0 helpful votes
Follow Ann Marie V.
Unfollow Ann Marie V.
Send Message
Share Review
Report Review

Always happy with my purchases
February 2, 2025

I've purchased 5 rugs from rugs.com and have been very happy with my purchases. The quality, is just as described and better! My go-to, and incredibly affordable

Date of experience: January 23, 2025
Georgia
1 review
0 helpful votes
Follow Linda W.
Unfollow Linda W.
Send Message
Share Review
Report Review

Great Web Site
February 2, 2025

Was able to find exactly what I was looking for at a great price!

Date of experience: January 23, 2025
Florida
1 review
0 helpful votes
Follow Nina R.
Unfollow Nina R.
Send Message
Share Review
Report Review

Excellent easy to order
February 2, 2025

Love this site. I purchased before and recommended to friends.

Date of experience: January 23, 2025
Tennessee
2 reviews
1 helpful vote
Follow Dennis W.
Unfollow Dennis W.
Send Message
Share Review
Report Review

Great selection at great prices
February 2, 2025

Easy to navigate web site, smooth checkout process makes buying rugs a painless experience. This is my second buy from rugs.com and I can recommend them without reservation.

Date of experience: January 23, 2025
New Jersey
1 review
0 helpful votes
Follow Cathy H.
Unfollow Cathy H.
Send Message
Share Review
Report Review

The Best Rugs I have ever owned
February 2, 2025

I have purchased several of these rugs for both my deck and inside my home. They get a great deal of wear from this busy 2 dog household and after several years, still look fantastic. We wash them with the hose and they dry quickly and look wonderful.
A great plus is the customer service. I receive the rug quickly and they the customer service team is very responsive

Date of experience: January 23, 2025
Oregon
2 reviews
0 helpful votes
Follow Dale B.
Unfollow Dale B.
Send Message
Share Review
Report Review

I enjoyed scrolling through the website looking for new rugs for my home...until I noticed that I was seeing repetitions of rugs. I was on the site for over 2 hours and finally had to stop. I found a rug and runner I liked and just couldn't look any longer although I wanted to make sure they were "the ones." But I had to stop because, although I was seeing some new patterns, there were too many repetitions. I did buy the rug and runner and look forward to seeing them in my home.

Date of experience: January 23, 2025
Connecticut
1 review
0 helpful votes
Follow kathleen r.
Unfollow kathleen r.
Send Message
Share Review
Report Review

Easy to use
February 2, 2025

Easy to use ty always looking for rugs and having a cr card to save with is very good

Date of experience: January 23, 2025
California
1 review
0 helpful votes
Follow Nancy F.
Unfollow Nancy F.
Send Message
Share Review
Report Review

Purchasing an area rug
February 2, 2025

Your site is easy to navigate. The rugs look lovely in photos. Your return policy appears just as easy to navigate

Date of experience: January 23, 2025
California
1 review
0 helpful votes
Follow Sonny S.
Unfollow Sonny S.
Send Message
Share Review
Report Review

First time shopper.
February 1, 2025

Googled looking for particular size throw rug after going to many sights wound up on this one. They had an amazing selection available (sizes, colors, patterns and prices) quickly found one with wife's approval put it in cart. The ordering process was quick, simple and easy to follow, entire process was done in about 5 minutes and surprisingly shipping was free without any conditions except to get it quickly, thank you for that. I definitely look forward to return to this site to explore other needs in the future!

Date of experience: January 22, 2025
Iowa
1 review
0 helpful votes
Follow Phoebe E.
Unfollow Phoebe E.
Send Message
Share Review
Report Review

Many many choices
February 1, 2025

Very difficult. I wanted a Leipzig runner, had it in my cart, deleted it accidentally, then absolutely could not find it again. You almost lost a purchase but I came at it from a different site rather than your app. Frustrating because nothing Leipzig would show up on your filter.

Date of experience: January 22, 2025
Pennsylvania
1 review
0 helpful votes
Follow Ann L.
Unfollow Ann L.
Send Message
Share Review
Report Review

Invalid Phone Number Fix
February 1, 2025

Declined my phone number as invalid repeatedly, had to call Customer Service and was told to add a +1 at the beginning, I assume that is because I have a US phone number. Just an FYI for anyone else having this problem! Anxious to see my rug!

Date of experience: January 22, 2025