Rugs.com has a rating of 4.7 stars from 5,897 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
It's nice to see the rug on my floor with your special app and we love the price thank you.We have bought from you in the past and have had very good experiences and we would buy again in the future for sure thank you
I will wait until i get my rugs before i can give a review.
How can i give a review, i don't have the rugs.
Good job providing a rug to use in living space that complements accessories.
I have bought every rug in my house from rugs.com! The quality is exceptional.The price is very nice! I especially love the clearance and flash sales! If I buy rugs as a gift this is where I get them!
A lot to choose from which makes purchasing a little hard.great prices!
Decent online experience. When filling out my shipping information it kept saying my phone number was invalid. I had to call and they told me I had to type in the number one and the plus sign. The representative was super nice and helpful but it was a little annoying to have to call.
A striking colored rug of good quality at a fair price. Neighbors commented on such a good deal😃
I always buy my rugs from Rugs.com!
So easy to find what I need (what my dogs chew).
This is the only way to shop for rugs.
The prices so great that one can change the way the house looks any time.
Thank you, Rugs.com
Loved the selection offered on this website and the ability to search by size and color.
I've purchased 5 rugs from rugs.com and have been very happy with my purchases. The quality, is just as described and better! My go-to, and incredibly affordable
Was able to find exactly what I was looking for at a great price!
Love this site. I purchased before and recommended to friends.
Easy to navigate web site, smooth checkout process makes buying rugs a painless experience. This is my second buy from rugs.com and I can recommend them without reservation.
I have purchased several of these rugs for both my deck and inside my home. They get a great deal of wear from this busy 2 dog household and after several years, still look fantastic. We wash them with the hose and they dry quickly and look wonderful.
A great plus is the customer service. I receive the rug quickly and they the customer service team is very responsive
I enjoyed scrolling through the website looking for new rugs for my home...until I noticed that I was seeing repetitions of rugs. I was on the site for over 2 hours and finally had to stop. I found a rug and runner I liked and just couldn't look any longer although I wanted to make sure they were "the ones." But I had to stop because, although I was seeing some new patterns, there were too many repetitions. I did buy the rug and runner and look forward to seeing them in my home.
Easy to use ty always looking for rugs and having a cr card to save with is very good
Your site is easy to navigate. The rugs look lovely in photos. Your return policy appears just as easy to navigate
Googled looking for particular size throw rug after going to many sights wound up on this one. They had an amazing selection available (sizes, colors, patterns and prices) quickly found one with wife's approval put it in cart. The ordering process was quick, simple and easy to follow, entire process was done in about 5 minutes and surprisingly shipping was free without any conditions except to get it quickly, thank you for that. I definitely look forward to return to this site to explore other needs in the future!
Very difficult. I wanted a Leipzig runner, had it in my cart, deleted it accidentally, then absolutely could not find it again. You almost lost a purchase but I came at it from a different site rather than your app. Frustrating because nothing Leipzig would show up on your filter.
Declined my phone number as invalid repeatedly, had to call Customer Service and was told to add a +1 at the beginning, I assume that is because I have a US phone number. Just an FYI for anyone else having this problem! Anxious to see my rug!
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097