Rugs.com has a rating of 4.7 stars from 5,800 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
My shopping experience on this site was good. I'm excited to get my rug and see what it's going to look like.
Wonderful selection. Hoping the item is as its described. Will find out in a few days when it is delivered.
Very easy to find what I was looking for. The purchase was very easy and appreciate the free shipping.
In a rural area. If I ordered this rug twice, please refund and cancel one of them. I only want one rug.
I have ordered several times. Always arrives timely and have never been disappointed
So far so good. This is my first time buying from them so i have nothing bad to say.
The delivery took a little bit longer than expected, but still came in a timely matter. We are using the rug outdoors at our Screened In Porch and it looks really good. It seems to want to ravel in spots, but we'll see as time goes on.
When I finally find what I'm looking for I'm pleased. Would be even better if would recognize your search filters instead of going through pages you're not interested in.
I ordered a couple of rugs and only one worked. The return process was easy and the customer service was excellent. I am now ordering again because of the great experience I had with this company initially.
Easy to use - beautiful merchandise - process very straightforward
Beautiful choices! Great interface with pay pal. Terrific prices! Great close up picks and you can see how it looks in a staged setting. You can even take a picture of your area/room with the rug inserted to see how it looks! Very special!
Ordering went well. Review me again after I receive my rug and other items.
Thank you for helping me. I ordered the wrong size and the customer service rep was Great 👍🏼 he cancelled my order so I could go in and reorder the correct size. Easy shopping 🛍 easy checkout. Love it! Excited to get the rug and see it in our room,
I. Have purchased from them 5 times before and have been very happy
I always love shopping at Rugs.com, the options and the prices are unbeatable!
Easiest site to order from! I've ordered before and love that it's so simple.
The website is good but somewhat confusing when it comes to looking at the pads. Not sure why there are so many pages of pads because basically there is not many different pads but there are many sizes of pads. It took me a few minutes to figure that out. I guess it makes the selection appear larger. I am able to order the pads we needed.
Ordered one absolutely love it. Just ordered another. Using inside. I have animals, these are perfect for me. Will be getting more.
Quality looks good, color is vibrant. Lots of variety to choose from
I have no complaints about the rugs I get. So far good quality at a great price.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097