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Rugs.comReviews 5,800

4.7
How would you rate Rugs.com?
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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 5,800 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
162
value
182
shipping
181
quality
156
This company responds to reviews on average within 3 days
Virginia
1 review
0 helpful votes
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Good variety
July 16, 2025

My shopping experience on this site was good. I'm excited to get my rug and see what it's going to look like.

Date of experience: July 6, 2025
Utah
1 review
0 helpful votes
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Easy site to view product
July 16, 2025

Wonderful selection. Hoping the item is as its described. Will find out in a few days when it is delivered.

Date of experience: July 6, 2025
Michigan
1 review
0 helpful votes
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Great selection.
July 16, 2025

Very easy to find what I was looking for. The purchase was very easy and appreciate the free shipping.

Date of experience: July 6, 2025
Ohio
1 review
0 helpful votes
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Ivory rug order
July 16, 2025

In a rural area. If I ordered this rug twice, please refund and cancel one of them. I only want one rug.

Date of experience: July 6, 2025
Georgia
1 review
0 helpful votes
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Would buy again and again
July 16, 2025

I have ordered several times. Always arrives timely and have never been disappointed

Date of experience: July 6, 2025
Michigan
1 review
0 helpful votes
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A new customer
July 16, 2025

So far so good. This is my first time buying from them so i have nothing bad to say.

Date of experience: July 6, 2025
Minnesota
1 review
0 helpful votes
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Screened porch Rug
July 15, 2025

The delivery took a little bit longer than expected, but still came in a timely matter. We are using the rug outdoors at our Screened In Porch and it looks really good. It seems to want to ravel in spots, but we'll see as time goes on.

Date of experience: July 5, 2025
Florida
1 review
0 helpful votes
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Great rugs at great prices
July 15, 2025

When I finally find what I'm looking for I'm pleased. Would be even better if would recognize your search filters instead of going through pages you're not interested in.

Date of experience: July 5, 2025
Arizona
1 review
0 helpful votes
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Excellent company, great customer service
July 15, 2025

I ordered a couple of rugs and only one worked. The return process was easy and the customer service was excellent. I am now ordering again because of the great experience I had with this company initially.

Date of experience: July 5, 2025
Texas
1 review
0 helpful votes
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Great experience
July 14, 2025

Easy to use - beautiful merchandise - process very straightforward

Date of experience: July 4, 2025
Washington
1 review
0 helpful votes
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Rug NOT pulled out from under me!
July 14, 2025

Beautiful choices! Great interface with pay pal. Terrific prices! Great close up picks and you can see how it looks in a staged setting. You can even take a picture of your area/room with the rug inserted to see how it looks! Very special!

Date of experience: July 4, 2025
California
1 review
0 helpful votes
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First time buyer
July 14, 2025

Ordering went well. Review me again after I receive my rug and other items.

Date of experience: July 4, 2025
California
1 review
0 helpful votes
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Thank you for helping me. I ordered the wrong size and the customer service rep was Great 👍🏼 he cancelled my order so I could go in and reorder the correct size. Easy shopping 🛍 easy checkout. Love it! Excited to get the rug and see it in our room,

Date of experience: July 4, 2025
Michigan
1 review
0 helpful votes
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Wonderful bargain
July 14, 2025

I. Have purchased from them 5 times before and have been very happy

Date of experience: July 4, 2025
California
1 review
0 helpful votes
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Back home in California
July 14, 2025

I always love shopping at Rugs.com, the options and the prices are unbeatable!

Date of experience: July 4, 2025
Michigan
1 review
0 helpful votes
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Easy to order
July 14, 2025

Easiest site to order from! I've ordered before and love that it's so simple.

Date of experience: July 4, 2025
Maryland
1 review
0 helpful votes
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Online purchase for rug pads
July 14, 2025

The website is good but somewhat confusing when it comes to looking at the pads. Not sure why there are so many pages of pads because basically there is not many different pads but there are many sizes of pads. It took me a few minutes to figure that out. I guess it makes the selection appear larger. I am able to order the pads we needed.

Date of experience: July 4, 2025
California
1 review
0 helpful votes
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Indoor/Outdoor rugs
July 14, 2025

Ordered one absolutely love it. Just ordered another. Using inside. I have animals, these are perfect for me. Will be getting more.

Date of experience: July 4, 2025
Illinois
1 review
0 helpful votes
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Needed a nice round rug for LVRm
July 13, 2025

Quality looks good, color is vibrant. Lots of variety to choose from

Date of experience: July 3, 2025
New Jersey
1 review
0 helpful votes
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Repeat buyer
July 13, 2025

I have no complaints about the rugs I get. So far good quality at a great price.

Date of experience: July 3, 2025