Rugs.comReviews 5,797

Rug is not as it appears in advertisement, it's cheap and very thin. It doesn't lay flat keeps puckling, Waste of money, would have tried returning but because of the size it would have been too much trouble will not be purchasing anything from this company again..

We had previously purchased a 8 x 10 rug made of synthetic material, but was not satisfied as it always looked dirty. As such, we decided to purchase a jute rug. After shopping around, we choose to purchase it from Rugs.com. We purchased the 8 x 10 rug from their web site. The rug arrived in good condition, fast ship and fare price. We vacuumed both sides of the rug and found very little fiber, no dirt and no bugs. We are pleased with the quality of the rug and would purchase from Rugs.com again.

I had a good experience purchasing my rug. If I had read reviews before ordering (as I usually do), I would have been scared off and would have never ordered from this company. But I didn't read reviews because I had been online for hours researching rugs and when I found a rug that I really liked and it was available in the right size (6' x 6'), I jumped on it. I was hopeful that I would receive a good quality rug that looked like the picture and, long story short, I did. I also purchased a very nice 6 x 6 pad. I am using my carpet in a small bedroom where I will be installing a twin size Murphy bed. The bed will fold down in the middle of the carpet and provide a foot path on either side of the bed. I know some folks have found these rugs to be flimsy but I guess it depends on your expectations. I ordered a Persian rug, so I didn't expect a heavy, thick nap like you might get when you install a hefty wall-to-wall carpet. The fibers are short, full and soft, but it's not a "thick" carpet. You really need to use a good pad with these type of carpets for step comfort and carpet life. I have purchased similar, Persian-type carpets from brick and mortar stores and the thickness is much the same. Of course, the more money you spend, the higher quality you can expect, but I believe I got my money's worth on this transaction. I feel for the folks who have had difficult customer experiences with this company. I didn't have to deal with that, but I know how frustrating it can be. There seems to be many negative reviews for Rugs.com. If you're deciding whether or not to take a chance on them, I would advise carefully measuring your area, researching exactly what you want, and managing your expectations. Sometimes, glitches happen, like colors being off, or a rug just not working out the way you envisioned, and its important to have confidence in a company's customer service, so you'll need to assess whether (if need be) you're willing to spend the time and effort to work with their customer service to return a carpet, resolve a billing issue, etc.

This company is great to work with. Jeremy was so helpful. He was knowledgeable and pleasant to work with. I'll definitely use Rugs.com for my next purchase.

I am not surprised at all the negative reviews. They approved my order and processed the $169.00 payment. Within minutes, I recv'd the following msg: "Thank you for your recent purchase. We regret to inform you that your order has been determined invalid by Merchant Services and as a result it was cancelled. Any deducted funds will be back into your account within the next 2-3 business days."

When I inquired, I was told my only recourse was to respond to the cancellation email, which I did. Five days later, I got a response that basically said, we have no control over what happened to your order: "Merchant Services is a third party monitoring system that works with financial institutes to protect consumers. There are many reasons an order may be found invalid and cancelled but, unfortunately, Merchant Services does not provide us with those reasons. When an order is cancelled, we relay that to the customer."

I was never contacted to verify the order. My bank approved the purchase. My refund did not show up until 11 days post payment. Bottom line, if this is how Rugs.com does business, allowing an anonymous third party to treat their customers like common criminals, with no explanation or recourse, they are not the kind of company I want to do business with. You've been warned.

I ordered three rugs, one was OK the other two will not lie flat, I tired everything but after almost two months gave up. The company had me send pictures and responded with. "not a quality issue". They offered to refund 20%, how does that help me when I have 2 rugs that look like crap!
DO NOT WASTE YOUR MONEY!

This rug looks nothing like the picture on the website. There is a one and a half inch band of dark gray in certain areas along the binding, that is not shown in the picture. I understand a rug has to be rolled out and laid down however the shading isn't going to change along the edge, get real. This company does not stand behind their product. I emailed the company regarding this issue along with pictures, I was offered a $6 refund. After several emails of bickering back and forth I finally decided to call the company. I asked them to send me a new one and have UPS pick the original one up. They were not having any part of that. Buyer beware do not purchase anything from this company. They don't post negative reviews. After posting mine I seen it then it was removed.

I read all the negative reviews and was concerned about ordering at all, but I went ahead and did so.

My rug arrived very fast, much faster than expected (5 days). It is exactly what I ordered. Size, colors... just right. It's not a priceless Persian rug, I paid $125, not $125,000. It's a nice machine made rug that looks exactly like the pictures. I was so pleased I promptly ordered another one for a different room.