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Jennifer B.

1 Level 1 Contributor
  • 3 Reviews
  • 3 Helpful Votes
  • 0 Thank Yous

Experience: Home & Garden, Art & Design

Member since January 2021

  • Reviews

    3

  • First Review

    1

  • Thank Yous

    0

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Review Distribution

3 Reviews by Jennifer

4/6/21

Total junk. They do have a return policy I see however you can't have the package opened. I completed one picture you can't even read the wording just looks like color blobs awful. Give your money this is a joke the company wants to argue about returning and giving a refund they are not from California they are from China. When ordering I looked to see where it was coming from and it said California received the package from China what a scam

bhaveshk9
Bhavesh K. – Meridianfinearts Rep

Dear Jennifer

I am the owner of Meridian Fine Arts. I'm sorry the diamond art kit was not to your satisfaction but as we had already explained to you via email that the kits you chose (20x25 cm) were a very small size such that it will be difficult to see any small letterings. We do mention on every product page that the bigger the kit size the better the details will be seen on the canvas and also provide an example picture of how resolution improves as you choose a bigger canvas size.

As to regards your comments on the package cannot be opened for returns, this is simply not true and I'm afraid you have misunderstood our returns policy. Our policy states that items to be returned should be unused and in the same condition that you received them. This is a standards return policy for most ecommerce websites.

You also unfairly accuse us of arguing about refunding you. That again is not true. You never sent us an email message describing the problem and opened a case with Paypal and posted this review without contacting us. If you had taken the time to send us an email to explain the problem in the first place we would have resolved it. In any case we did refund you on the same day (6th April 2021) as we do guarantee that if you are not satisfied by our products then we are happy to refund. We do of course have to ask what the issues are and we do ask for picture of any diamond painting you have done so that we can appraise the quality and also improve our production process. That is standard procedure for any ecommerce company.

Finally, we are based in California but our diamond painting factory is in China. We are quite transparent about this fact on our shipping policy which can be found at https://meridianfinearts.com/pages/shipping-policy. Actually most of our competitors also have their factories in China. So it is quite unfair of you to accuse a honest business without doing proper research on your part.

We have been around for over 2 years and have lots of positive reviews and satisfied customers. We are not scammers as you put it and we don't mind if customers post negative reviews as that feedback helps us become better for the future; however I would encourage you to do your research in the future and post constructive reviews based on facts rather than assumptions which may not be true.

Bhav

2/22/21

I had a shark vacuum that had a 7 year warranty that retailed for well over $300. I've called the company numerous times with issues with the vacuum. The vacuum just was not picking up or able to use the vacuum hose if the vacuum was in an upright position. Each time I would call they would have me troubleshoot with them, I was told just to shut it off for an hour what a joke. So I got an agent who said that they would send me the part that I needed I would pay the shipping Another joke I'm not a vacuum repair man They need to take care of their product which they don't. So after the next call I got a supervisor on the line who said they would replace the entire vacuum however I still have to pay the shipping and I have to cut the cord off the vacuum and send them pictures I was very leery of this. So I did what they asked I cut the cord give my credit End this email stated information After they received the photo they sent me an email showing that they used my credit card. The kicker of the whole thing also is I was told I would get the vacuum replacement in 2-3 weeks Another joke. Back to the email The email stated that they have the right to change the shipping and they also have the right to change the vacuum however the vacuum would be changed to an upgrade. However the vacuum did come very quick I didn't wait 2-3 weeks it was only a few days which was great. So I opened the vacuum put it together used it Through the box and the packaging out it garbage night. After using the vacuum a few times I noticed that it didn't have a light it didn't have features my old vacuum had so I looked this model up And it retailed for $169-$179, That certainly isn't an upgrade it's a downgrade So I called the company And they basically are giving me the runaround like they were in the beginning with the vacuum. Now they deliberately sent me a cheap vacuum and they want me to go to FedEx to buy a box to send it back to them remember I've already paid to have it sent to me. I don't feel like I should pay again for something they did deliberately. I've called numerous times and each person tells me the same thing that I have to send it back to them now I've already cut the cord off my old vacuum threw it out which I knew I shouldn't have done that I was gonna end up screwed over by this company and that's exactly what happened even though my vacuum wasn't in working condition I was still screwed. So my next step is going to be calling my credit card company and the better business bureau and any other place that I can pass this information to. I'm not 1 I'm not one of those people that's going to get screwed over those people that's going to get screwed over, If it's an upgrade it's an upgrade and you need to pay to ship it to me and take care of getting the old one back it's not my responsibility

1/28/21

This rug looks nothing like the picture on the website. There is a one and a half inch band of dark gray in certain areas along the binding, that is not shown in the picture. I understand a rug has to be rolled out and laid down however the shading isn't going to change along the edge, get real. This company does not stand behind their product. I emailed the company regarding this issue along with pictures, I was offered a $6 refund. After several emails of bickering back and forth I finally decided to call the company. I asked them to send me a new one and have UPS pick the original one up. They were not having any part of that. Buyer beware do not purchase anything from this company. They don't post negative reviews. After posting mine I seen it then it was removed.

Tip for consumers:
They don't post negative reviews. I would stay away from this one. HORRIBLE

Products used:
They did not want to exchange the rug.

Service
Value
Shipping
Returns
Quality

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Jennifer B.'s review of Rugs.com earned 3 Very Helpful votes

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