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Rugs.comReviews 6,352

4.7

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,352 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
164
value
188
shipping
185
quality
159
This company responds to reviews on average within 1 day

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Connecticut
1 review
0 helpful votes
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Entryway and hallway rugs
August 13, 2021

Site easy to use
Ordering easy to do
Like your discounts!
4 stars because I never give 5 or 10.

Date of experience: August 13, 2021
Ohio
1 review
1 helpful vote
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Easiest Way to Shop for Rugs!
August 13, 2021

How easy is it to have your measuring tape in hand... the room(s) in view as you peruse the many selections available. "Will a ROUND work?", "Perhaps a square...", "Is it too much blue?". No driving and rangling big rugs on the top of my vehicle. After the decisions were made, I toasted my Friday purchases with a glass of wine. (Can't wait to receive them and trust that if they don't work, the "free returns" will work as anticipated.)

Date of experience: August 13, 2021
New York
1 review
0 helpful votes
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I love your RUGS!
August 13, 2021

I love your rugs excellent quality!
I recommended.

Date of experience: August 13, 2021
Florida
1 review
0 helpful votes
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Love the Rugs
August 13, 2021

I have mutable in every room in my house. Wish I could ask for a custom size?

Date of experience: August 13, 2021
Florida
1 review
0 helpful votes
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Outdoor rug
August 13, 2021

Very easy to find color and shape of rug I wanted Love the filters on website

Date of experience: August 13, 2021
Texas
1 review
0 helpful votes
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4' square rug
August 13, 2021

I ordered this same rug in rectangle about three weeks ago, then got it in my den and just wasn't satisfied. Mostly I was sorry I hadn't stuck with my intention of getting a round rug, plus the dimensions just weren't quite right. It proved to be very easy to return. (I haven't actually gotten the OK yet for them to accept it, but I assume they will.) It's all been fairly easy, and they have a large selection. Now, I still didn't get a round one, but I've done a lot more shopping since then, on a lot more sites. It's kind of exhausting, really, but I ended up choosing the same design again. There was a similar rug on another site that WAS round, but I like this design a little more. It's a little bolder and I decided that was more important than being round. Other than having to choose between so many choices, it's gone pretty smoothly, really. Everyone should have it so rough!

Date of experience: August 13, 2021
Florida
1 review
0 helpful votes
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Washable runner
August 13, 2021

Love the ease of looking for color, sizes and patterns on your website!

Date of experience: August 13, 2021
Louisiana
1 review
0 helpful votes
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More rugs
August 13, 2021

Great experience! Easy purchase options! Beautiful merchandise!

Date of experience: August 13, 2021
California
2 reviews
0 helpful votes
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It's been a wonderful experience again. I love this pattern.

Date of experience: August 13, 2021
Washington
1 review
0 helpful votes
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Review BEFORE item is even shipped?
September 11, 2021

This is always baffling. Requests for reviews before an item is even shipped, let alone arrives.
Of COURSE sending money is easy. What company is not good at taking money?

Rugs.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 12, 2021
Georgia
1 review
0 helpful votes
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My experience on rugs.com
August 12, 2021

Very easy to pick gorgeous rugs. The only trouble i had was which one to pick. They made it very easy. I have found my rug place and i will tell all my friends... ty!

Date of experience: August 12, 2021
North Carolina
1 review
0 helpful votes
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Good and lots of sellection
August 12, 2021

Great and lots of beautiful rugs.The rug I purchased is awesome looking and I have been looking for quite sometime. The price is affortable

Date of experience: August 12, 2021
Louisiana
1 review
0 helpful votes
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New rug
September 11, 2021

Did not let me pay with PayPal hope this a good company and not one I have to worry about. I am not tech savvy and work very hard for my money and cannot afford to be taken advantage of. So please I am trusting you with purchase. I pray everything goes well

Rugs.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 12, 2021
District of Columbia
1 review
0 helpful votes
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Awesome
August 12, 2021

Purchase was quick and easy also very pleased with selection and price

Date of experience: August 12, 2021
North Dakota
1 review
0 helpful votes
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Great rugs
August 12, 2021

Great service and great prices they should offer these more often

Date of experience: August 12, 2021
North Carolina
1 review
0 helpful votes
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Searching for rugs or
August 12, 2021

So far great, a lot of choices. Just excited now about receiving the rug and pad.

Date of experience: August 12, 2021
Oregon
1 review
0 helpful votes
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BEAUTIFUL
August 13, 2021

I have been searching for the perfect area rug for my living room. I saw an advertisement on TV for rugs.com and decided to check it out.

I am so glad/happy I that I did. There on the rugs.com website was the rug I had in mind. The colors as well as the combination of the colors and the price was exactly what I have been looking for. So I ordered it.

It was delivered yesterday 8/11/21 and I am over the moon with satisfaction of the rug. The quality, the color combination and size are of the best. I can sincerely state that I am a true and happy customer. I will always check rugs.com when looking for area rugs. I want to add also excellent customer service as well.

Thank you rugs.com.

On a scale of 1 to 5 (with 5 being the best purchase experience) I rate rugs.com a 5****

Sincerely
Carmen Martin
Gresham, OR

Date of experience: August 12, 2021
Virginia
1 review
0 helpful votes
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Wide selection of rugs
August 12, 2021

The site was easy to use with a wide selection of items. I am pleased to shop with rugs.com. I can't wait to receive my new rug.

Date of experience: August 12, 2021
Mississippi
1 review
0 helpful votes
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Georgia Rug
August 11, 2021

I just made the purchase. I was looking for only 100% cotton and found it. It's made in Turkey and Turkish are famous in rug making. I already have a Turkish rug same design but different pattern. The best thing of the site is to see in real-time how the rug will look in my room. With these facilities and features, I am sure they have good standards as well. I will highly recommend this site, for the convenience I had it. I also read other reviews and all happy with quality, so rather wasting $80 on polyester rungs from other stores, I would go for 100% cotton for my kids safety and for being eco friendly.

Date of experience: August 11, 2021
Tennessee
1 review
0 helpful votes
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BEAUTIFUL RUG
August 11, 2021

Easy to order. Lots of colors to chose from and sizes.

Date of experience: August 11, 2021