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Rugs.com has a rating of 4.7 stars from 6,352 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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Site easy to use
Ordering easy to do
Like your discounts!
4 stars because I never give 5 or 10.
How easy is it to have your measuring tape in hand... the room(s) in view as you peruse the many selections available. "Will a ROUND work?", "Perhaps a square...", "Is it too much blue?". No driving and rangling big rugs on the top of my vehicle. After the decisions were made, I toasted my Friday purchases with a glass of wine. (Can't wait to receive them and trust that if they don't work, the "free returns" will work as anticipated.)
I have mutable in every room in my house. Wish I could ask for a custom size?
Very easy to find color and shape of rug I wanted Love the filters on website
I ordered this same rug in rectangle about three weeks ago, then got it in my den and just wasn't satisfied. Mostly I was sorry I hadn't stuck with my intention of getting a round rug, plus the dimensions just weren't quite right. It proved to be very easy to return. (I haven't actually gotten the OK yet for them to accept it, but I assume they will.) It's all been fairly easy, and they have a large selection. Now, I still didn't get a round one, but I've done a lot more shopping since then, on a lot more sites. It's kind of exhausting, really, but I ended up choosing the same design again. There was a similar rug on another site that WAS round, but I like this design a little more. It's a little bolder and I decided that was more important than being round. Other than having to choose between so many choices, it's gone pretty smoothly, really. Everyone should have it so rough!
Love the ease of looking for color, sizes and patterns on your website!
This is always baffling. Requests for reviews before an item is even shipped, let alone arrives.
Of COURSE sending money is easy. What company is not good at taking money?
Very easy to pick gorgeous rugs. The only trouble i had was which one to pick. They made it very easy. I have found my rug place and i will tell all my friends... ty!
Great and lots of beautiful rugs.The rug I purchased is awesome looking and I have been looking for quite sometime. The price is affortable
Did not let me pay with PayPal hope this a good company and not one I have to worry about. I am not tech savvy and work very hard for my money and cannot afford to be taken advantage of. So please I am trusting you with purchase. I pray everything goes well
Great service and great prices they should offer these more often
So far great, a lot of choices. Just excited now about receiving the rug and pad.
I have been searching for the perfect area rug for my living room. I saw an advertisement on TV for rugs.com and decided to check it out.
I am so glad/happy I that I did. There on the rugs.com website was the rug I had in mind. The colors as well as the combination of the colors and the price was exactly what I have been looking for. So I ordered it.
It was delivered yesterday 8/11/21 and I am over the moon with satisfaction of the rug. The quality, the color combination and size are of the best. I can sincerely state that I am a true and happy customer. I will always check rugs.com when looking for area rugs. I want to add also excellent customer service as well.
Thank you rugs.com.
On a scale of 1 to 5 (with 5 being the best purchase experience) I rate rugs.com a 5****
Sincerely
Carmen Martin
Gresham, OR
The site was easy to use with a wide selection of items. I am pleased to shop with rugs.com. I can't wait to receive my new rug.
I just made the purchase. I was looking for only 100% cotton and found it. It's made in Turkey and Turkish are famous in rug making. I already have a Turkish rug same design but different pattern. The best thing of the site is to see in real-time how the rug will look in my room. With these facilities and features, I am sure they have good standards as well. I will highly recommend this site, for the convenience I had it. I also read other reviews and all happy with quality, so rather wasting $80 on polyester rungs from other stores, I would go for 100% cotton for my kids safety and for being eco friendly.
Easy to order. Lots of colors to chose from and sizes.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097