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Rugs.com has a rating of 4.7 stars from 6,352 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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I purchased 3 rugs with pads, the SAME size. The pads are about an inch wider than the rug - NOT very convenient.
Also, the rugs SHOULD 4 x 6... they are 2" shy of 4'... apparently measuring and truth in advertising are not their specialty.
Easy, quick I loved the selection of colors the sizes availabale gave me options that I was able to chose the best one for the area I wanted this particular rug.
There was immediately a great selection to choose from. Not much scrolling necessary to find the rugs I was looking for. Also, this was an amazing deal! I would have paid so much more for similar rugs. Can't wait until they arrive.
Quick and easy. Too easy. Found exactly what I wanted right away. It was actually fun ordering this rug. I wish all businesses were this easy to order from.
So many options and varieties. And good prices! Easy to manage website.
It was very easy to find the rug I was looking for and checking out was also very quick and easy.
Review in purchase experience. Found the most beautiful rug for my downstairs bedroom. Could not leave it. The price was great too. Check out process was simple. Did not even have to create an account at the moment, so went quickly.
Website is simple to use. Products are quality and many selection options.
Quick and easy, pictures and descriptions were on point.No hassel checkout and free shipping is great.
Quick easy a lot of information provided. Overall great experience for online shopping. # haven't received the item yet but I'm hoping all will be swell as well.
Very easy to order and pay for rugs. This website was easy to use.
Intuitive website allows straight-forward navigation for easy shopping. Account setup and checkout is effortless as well. First class rugs in every color, shape, and style to anchor the decor of your room. Five stars for Rugs.com.
Easy to use, lots of choices, really cool feature that lets you see the rug in your room.
Very easy very satisfying that's all I can say for now I believe that when I receive my rug I can say more and then I will be able to give a informed experience thank you for allowing me to purchase
I entered my CVC code 3 times!
I was told it was incorrect!
It was not!
Had to switch to another card for no reason!
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097