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Rugs.com Reviews Summary
Rugs.com has a rating of 4.7 stars from 5,988 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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I appreciate the fact that I can place my order on line and get the quick service, and excellent price!
The site was very easy to maneuver, the products were priced well, and the checkout process was quick! Great experience.
I have been looking for rugs I could afford for a long time, found a great selection here!
I had a question about pairing two runners of different lengths. The one I had selected didn't offer a shorter version to pair it with and Cassandra via the online Live chat went to great length to send me a filtered list of all possible matches in color, length and style. That ultimately helped me to make a decision. Very easy, and very prompt.
You'll always find unique designs from Rugs.com.
The sale prices aren't really sale prices, cause they never change. But, you can get discounts sometimes.
Great selection of rugs and is delivered in a timely manner
Rug is very light weight and is totally mangled by shipping. Quality of rug for cost is below average. I could have gotten better quality for much less at Target--they just did not have the color I wanted... It will take a long time to get it to lay properly (have weights on it now). Pad is larger than rug, even though rug size is larger on paper. Sits VERY POORLY under the light weight of the rug (does not lay well at all) and will not. Can I cut the freaking pad down by a couple inches? No idea if that will mess it up but guessing the rug will still be "off the ground". OF COURSE, the pad is not returnable... so there is $90 lost (guessing you make a ton of money this way). If I had known you were the same freaking company as esalesrugs.com, I would NOT have ordered. VERY DISAPPOINTED.
I have purchased numerous rugs from Rugs.com over the years and have always been very pleased with their quality products, fast shipping and overall professional service. As such, I would highly recommend this company to everyone who is in need of their products.
Ordering was quick and straightforward. The sales price and shipping were clearly stated. I'll rate the product once I receive it.
For two days tried Venmo purchase. Called and was told I would need to change payment as they didn't know problem.
Very easy to navigate. Nice selection. Will shop again if delivery is good.
I was looking for a specific item and never thought that I would find so many choices at such reasonable prices! Thank you!
Quick and efficient! Will definitely be back! Loved using the site!
Easy site to navigate, lots of options, knew there was help available if needed, checkout was quick, hopefully the rug looks as fabulous in my house as it does on site!
Site is very nice. Many options for finding the perfect rug ie. Size, type, colors etc. Loved the option of uploading rugs in my space. I have already recommended the site to my sister.
Very easy to find what you want. Pictures are great and plenty of help if you need it.
I found what I wanted. Will be sure to write after my rug is delivered. Thank you
This is one of the easiest ways to buy a rug. This is our second rug purchase. We were so pleased with the first rug and the whole experience.
I received an email about the semi-annual sale - overall good online shopping experience top to bottom. The camera tool to visualize the carpet in my dining room was easy to use and very helpful. I ultimately selected a size and shape that couldn't be previewed using the tool; but even so, the option to see the colors in the space before purchase was in and of itself valuable info. Quick and easy check out, free shipping - 5 stars
Easiest shopping experience I've had in a long time. The website is well laid out and easy to navigate.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members