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Rugs.comReviews 5,988

4.7

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 5,988 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
162
value
184
shipping
182
returns
62
quality
158
This company responds to reviews on average within 1 day

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Rhode Island
2 reviews
0 helpful votes
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Easy peezy
April 25, 2022

There are filters in which you can pick practically every feature you're looking for! It cuts way down on time scrolling and scrolling.

Date of experience: April 25, 2022
Arizona
1 review
0 helpful votes
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Outstanding value...
April 25, 2022

Great website and outstanding prices! Love me new rug!

Date of experience: April 25, 2022
Georgia
1 review
0 helpful votes
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Susan
April 25, 2022

I've ordered lots of rugs from this company and I've always been very pleased with everything I've purchased. Beautiful, excellent quality, easy returns if you don't like ANYTHING about what you received. Fast shipping.

Date of experience: April 25, 2022
Oregon
1 review
0 helpful votes
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Wide range to choose from
April 24, 2022

So many options to choose from, but the 30 day return was a clincher for me.

Date of experience: April 24, 2022
Ohio
1 review
0 helpful votes
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Kitchen runners
April 24, 2022

Excellent... so much to choose from... took us 2 days to decide. Needed runners for a medium sized kitchen. Was able to get 3 different sizes to fit. Needed a 26' ft one piece runner for our hallway. Still looking though the website to find that size and a color we need to complement that area. Didn't want to miss out on the sale, so we got this order in now. Their inventory is so vast. Hope to order again soon and often as we need additional rugs or replacements.

Date of experience: April 24, 2022
Florida
1 review
0 helpful votes
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Took a few days to decide on which size to order. Just hope I made the right decision for the room. I took a picture and compared sizes in my room so I will decide whether or not I ordered correctly when it arrives. If not, I will return the 8x10 and go bigger to a 9x12. Can't wait to receive delivery!

Date of experience: April 24, 2022
California
1 review
0 helpful votes
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Rugs.com
April 24, 2022

It was nice to view beautiful rugs, and the prices are reasonable :)

Date of experience: April 24, 2022
California
1 review
0 helpful votes
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Rugs review
April 24, 2022

Great experience. Love this rug design and quality.

Date of experience: April 24, 2022
Washington
1 review
0 helpful votes
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Order ease
April 24, 2022

I'll be able to tell you more when the rug arrives.

Date of experience: April 24, 2022
Oregon
2 reviews
0 helpful votes
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I love these rugs!
April 24, 2022

So easy to purchase rugs, and they have an amazing selection.

Date of experience: April 24, 2022
New Jersey
1 review
0 helpful votes
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Smooth transaction
April 24, 2022

Buying experience was quick and easy through PayPal today. Will advise on the quality and durability after some use.

Date of experience: April 24, 2022
California
1 review
0 helpful votes
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Quick and easy.
April 24, 2022

Color combination of rug caught my eye. Hope the colors are true to the picture.
Just 2 clicks and done.

Date of experience: April 24, 2022
Missouri
1 review
0 helpful votes
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Love this company
April 24, 2022

This is the second purchase that I have made from Rugs.com and I have to say that is the easiest site and the best choices and prices around.

Date of experience: April 24, 2022
Massachusetts
1 review
0 helpful votes
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Easy
April 24, 2022

Easy to search for what I want! Color, size, texture, etc.

Date of experience: April 24, 2022
Maryland
1 review
0 helpful votes
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I had fun
April 23, 2022

Great selection and detailed Images of rugs made for easy first time purchase. I enjoyed shopping for rugs on this site. Much better than Overstock where I have purchased for years. Easy to navigate website.

Date of experience: April 23, 2022
California
1 review
0 helpful votes
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Great color
April 23, 2022

And I'm hoping it match my blinds. I'm looking forward to putting this in my bedroom and hoping that the colors coordinate. A Twitter return policy I know if it don't have to send it right back.

Date of experience: April 23, 2022
Missouri
2 reviews
0 helpful votes
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Great shopping experience
April 23, 2022

Fast. Plenty of pictures, plenty of previous user reviews. Free shipping.

Date of experience: April 23, 2022
Tennessee
1 review
0 helpful votes
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Only one rug arrived
May 23, 2022

I ordered 2 rugs. Only one has arrived. This seems odd. I hope the second one gets here soon.

Diana

Rugs.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 23, 2022
California
1 review
0 helpful votes
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Great Variety Great Prices
April 23, 2022

I appreciate the large number of choices, and the ability to view the rug in my room option.
The numerous choices of sizes is the best I've seen anywhere, and makes shopping easy.
I may have missed it, but an option like "find matching colors" when mixing/matching different brands would be awesome.
But in any case, I give Rugs.com 5 stars!

Date of experience: April 23, 2022
Kansas
1 review
0 helpful votes
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Pleased Purchaser
April 23, 2022

This is my 3rd purchase from Rugs.com. I've been very pleased with all of my purchases so far. Very nice products.

Date of experience: April 23, 2022