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Rugs.com has a rating of 4.7 stars from 5,988 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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There are filters in which you can pick practically every feature you're looking for! It cuts way down on time scrolling and scrolling.
I've ordered lots of rugs from this company and I've always been very pleased with everything I've purchased. Beautiful, excellent quality, easy returns if you don't like ANYTHING about what you received. Fast shipping.
So many options to choose from, but the 30 day return was a clincher for me.
Excellent... so much to choose from... took us 2 days to decide. Needed runners for a medium sized kitchen. Was able to get 3 different sizes to fit. Needed a 26' ft one piece runner for our hallway. Still looking though the website to find that size and a color we need to complement that area. Didn't want to miss out on the sale, so we got this order in now. Their inventory is so vast. Hope to order again soon and often as we need additional rugs or replacements.
Took a few days to decide on which size to order. Just hope I made the right decision for the room. I took a picture and compared sizes in my room so I will decide whether or not I ordered correctly when it arrives. If not, I will return the 8x10 and go bigger to a 9x12. Can't wait to receive delivery!
Great experience. Love this rug design and quality.
I'll be able to tell you more when the rug arrives.
So easy to purchase rugs, and they have an amazing selection.
Buying experience was quick and easy through PayPal today. Will advise on the quality and durability after some use.
Color combination of rug caught my eye. Hope the colors are true to the picture.
Just 2 clicks and done.
This is the second purchase that I have made from Rugs.com and I have to say that is the easiest site and the best choices and prices around.
Easy to search for what I want! Color, size, texture, etc.
Great selection and detailed Images of rugs made for easy first time purchase. I enjoyed shopping for rugs on this site. Much better than Overstock where I have purchased for years. Easy to navigate website.
And I'm hoping it match my blinds. I'm looking forward to putting this in my bedroom and hoping that the colors coordinate. A Twitter return policy I know if it don't have to send it right back.
Fast. Plenty of pictures, plenty of previous user reviews. Free shipping.
I ordered 2 rugs. Only one has arrived. This seems odd. I hope the second one gets here soon.
Diana
I appreciate the large number of choices, and the ability to view the rug in my room option.
The numerous choices of sizes is the best I've seen anywhere, and makes shopping easy.
I may have missed it, but an option like "find matching colors" when mixing/matching different brands would be awesome.
But in any case, I give Rugs.com 5 stars!
This is my 3rd purchase from Rugs.com. I've been very pleased with all of my purchases so far. Very nice products.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097