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Rugs.com has a rating of 4.7 stars from 5,983 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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This is my second time ordering a rug with this company and it is a very easy experience and the rugs are exactly what I wanted.
So far the experience of ordering on line has been carefully made as the order was placed. The web site as well as the reviews from other shoppers helped my wife and me to visualize the rug in our apartment. Now we await the shipping and arrival of the rug.
Excellent. I've been looking for these larger ones and was thrilled to find them at such fantastic prices.
Easy to order and rug looks just like what I wanted and free delivery and free returns!
Excellent experience - Smooth site, easy to navigate and loved the variety / options.
Website use and stock was so nice and easy. Love the ability to filter down.
After looking in stores and being disappointed in the choices, I found just what I wanted at Rugs.com. The whole process was easy, and my order was placed in just a few minutes. Now I'm waiting to see the final product in a few days.
It was great and easy website to navigate
I will shopping here in the future. Thanks
Great photos, descriptions, response time, offer of assistance. All wonderful as usual.
I loved how easy it was to get the rug I had in my head for my living room. It's my first home and I wanted everything to be perfect. This is exactly what I wanted.
Came across Rugs.com on FB. Online pictures and descriptions almost always look better and promise more than actually delivered, especially for the price the rug was marked - pleased to say, not in this case!
Rug was promptly shipped with tracking details for free! I am very pleased with the quality, construction and color accuracy.
I will be recommending Rugs.com to friends and family and will absolutely buy from them again when the need arises. Thank you!
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097