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Rugs.com has a rating of 4.7 stars from 5,983 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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Very unique. Easy and accessible to the merchandise you are looking for. Very easy check out. I love the outdoor rug which is on sale for half price. I am looking forward to enjoying the time I will spend outdoors on my balcony with this unique find.
Ordering was great! There were so many beautiful rugs to choose from.
Large selection of rugs in the size I wanted. Fell in love with the rooster for my kitchen. Colors are perfect, I think.
Easy scrolling and search for a wide variety of rugs. Many on sale too!
The website was easy to use. The filters got me what I needed.
Our rescue adult small dog will only use this area for his business (he uses puppy pads) so I wanted inexpensive rug. I may need to buy another rug twice a year. This rug will work.
WE HAVE ORDER FROM HERE MANY TIMES AND THE QUALITY OF THE PRODUCTS ARE FANTASTIC. THE SERVICE IS GREAT AND THE DELIVERY IS FAST!
Quality is great and color combos are excellent. FAST SHIPPING! Once you visit RUGS.COM, you'll be "hooked."
Saw what I liked for my patio, loved the color and was the right size..
Easy to use this website. Fast shipping. Great experience. Have already come back and bought another rug!
I was delighted to find great deals and a very detailed filter options which let me narrow down to just what I was searching for.
I love rugs.com! This site makes it so easy to find what I am looking for and the prices are phenomenal! I will recommend them to anyone.
I am a repeat customer, love the selection and the quick delivery!
Didn't match picture. Very ugly color and design was not the same as picture
Saw something I wanted and had it purchased in seconds with a double click of my iPhone!
Seamless on line purchase though there was no place in the cart during checkout to add a coupon or promo code. Excellent value!
It was easy and quick to order from this site. The rug is extra long which is usually hard to find.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097