On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Rugs.com has a rating of 4.7 stars from 5,983 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
We monitor reviews for authenticity
This is my fifth rug from rugs.com and I know it will be as wonderful as the previous four. Because I have a dog, I need rugs that can stand up to some scratching and dog play. I also want the rugs to be attractive. My rugs garner compliments and help create the warm, pleasant atmosphere I enjoy. I highly recommend this virtual store as the quality and value are superior.
Quick and easy to order from Rugs.com. The rug I was looking for. Thank you.
We were amazed actually by the quality and the speed of delivery. Quickly turned around and ordered two more based on the first experience.
Excellent variety of rug choices. Easy to shop for colors/ sizes and shapes with one easy click. Sale prices are amazing, and always free shipping! What more cld you ask for?
Easy and loved all the pictures of the rug. This is not my first rug I bought from Rugs.com and have had a great experience so far.
Very pleased with color and size collection. 72" charcoal gray has been extremely difficult to find. So glad I checked this website. Will definitely be my go to from now on.
I've never used rugs.com and was very happy they had had a good selection of the non-standard sizes I needed. The website was easy to use. Filling in the requirements at the top narrowed the selection to only color, size and style I was interested in. I didn't have to look thru 100 pages of mostly wrong items. Would definitely use company again.
The order process was very easy and customer service chat was helpful in informing me to make the choice for my order.
Having received the product yet and not sure how returns if any would work. But the site is easy to navigate and has been a good exprience vs other sites.
Have been ordering from rugs.com for 3 years. Nice quality great prices & like that I can afford to change out rugs for a different look as they are affordable to replace
Been looking for a rug to go under a table for a long time. Found this site, appreciated how I could sort/filter for what I was looking for, this saved time searching! Easy check out, great price!
Excellent. Was looking for a rug pattern that I purchased from you previously. I didn't have the brand, but was able to find it very efficiently. Please keep the Bohemian styles. They are gorgeous!
Ordering was easy as could be. (once I made up my mind)
The moment I created an account I've been inundated with spam on my phone, as well as on texts. The other, less sketchy rug companies didn't do this to me.
So far so good! The local stores didn't have anything close to as nice as the selection!
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097