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Rugs.comReviews 5,983

4.7

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 5,983 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
162
value
184
shipping
182
returns
62
quality
158
This company responds to reviews on average within 1 day

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Maryland
1 review
0 helpful votes
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I found several possible rugs to choose from, each one reasonably priced. Can't wait to see it on the patio.

Date of experience: May 13, 2022
Maine
4 reviews
1 helpful vote
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Entry rug for foyer
May 13, 2022

Found the color and size rug for the entry with no issues.

Date of experience: May 13, 2022
Texas
1 review
0 helpful votes
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Perfect Rugs
May 13, 2022

Fast and efficient and my rug is exactly what I wanted.

Date of experience: May 13, 2022
Nevada
2 reviews
0 helpful votes
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Prices differerent
June 12, 2022

I saw an ad for a rug on Facebook, listed at $159. Since I don't pay for things out of my phone, I opened my computer and went directly to the site. It was $349 on the site, totally frustrating. I don't like to order directly through fb since I've been scammed too many times.

Date of experience: May 13, 2022
Wisconsin
2 reviews
0 helpful votes
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Great time.
May 13, 2022

A very easy site to follow and very good selection and prices. Like the fact that shipping is free.

Date of experience: May 13, 2022
Pennsylvania
1 review
0 helpful votes
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Karen
May 13, 2022

Easy to order.
Large quantities and colors to choose from.

Date of experience: May 13, 2022
New York
1 review
0 helpful votes
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Extremely pleased
May 13, 2022

Excellent service. Very pleased with quality and choices with different sizes etc. I have purchased two for my home and just purchased one for my sons new home

Date of experience: May 13, 2022
California
1 review
0 helpful votes
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Simple with Options
May 13, 2022

The site was easy to navigate and use. I was able to find what I was looking for easily, and additionally, I was able to find a wide variety of options to choose from to find the right matches for my home. I would definitely recommend the site.

Date of experience: May 13, 2022
Florida
1 review
0 helpful votes
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Rug purchase
May 13, 2022

We spent multiple days scouring your website trying to find the perfect rug for our house. Your photo ap to ascertain the look of the rug in our room was an excellent tool. Your format was easy to use, great selection and we hope the rug is as good as your website says it is.

Date of experience: May 13, 2022
Florida
1 review
0 helpful votes
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Great company!
May 12, 2022

The web site was easy to use. I asked a question & received a timely response. Excellent selection and prices.

Date of experience: May 12, 2022
Alabama
2 reviews
0 helpful votes
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Rug shopping
May 12, 2022

My experience was easy as it could be, I am very pleased with the ordering on your site and I will order again and tell my friends as well.

Date of experience: May 12, 2022
Georgia
1 review
0 helpful votes
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Purchasing was easy.
May 12, 2022

I was really skeptical about buying this rug but I've been looking for something similar at a reasonable price and I found it through Google! I love the "See it in my room" feature. It helped me make the decision to purchase my rug. Free shipping is always a plus & free returns cinched the deal. Now, I can't wait to receive it.

Date of experience: May 12, 2022
Florida
1 review
0 helpful votes
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Just Us Chickens!
May 12, 2022

We have purchased several rugs over the years, including a vintage, hand tied runner, gift rugs for our family, and rugs for outdoor spaces, but this is the most tastefully fun rug so far! Chickens huddled all around in lush greenery, with happy little flies flitting about! Love the price, too! Always delighted by the quick shipping and lasting quality! Winner!

Date of experience: May 12, 2022
New York
1 review
0 helpful votes
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Rug Colorsearcher
May 12, 2022

Easy to find the right style and size. It was my first time shopping on this site and I found the rug I needed for a great price.

Date of experience: May 12, 2022
Pennsylvania
1 review
0 helpful votes
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Huge variety to choose from
May 12, 2022

Website well designed to peruse their huge variety of rugs, I had a hard time choosing the one to buy with so many beautiful options!

Date of experience: May 12, 2022
Nebraska
1 review
0 helpful votes
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Easily navigate website.
May 11, 2022

I have bought rugs from Rugs.com in the past. I was very pleased with past purchases and surely will be this time too. The website is super easy to navigate, with LOTS of choices.

Date of experience: May 11, 2022
Texas
1 review
0 helpful votes
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Blue rugs 3.3 x 5.3
May 11, 2022

The rugs were easy to find and order. The shipping service was quick and pay methods were excellent.

Date of experience: May 11, 2022
Florida
2 reviews
0 helpful votes
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For those looking to add unique style to their office space, Rugs.com is the company you need. I am happy with the rug and deal I got from Rugs.com. My goal was to add color and style to our office break room. With it's easy to use features, the Rugs.com site allowed me the options to create a rug with the perfect Tribal style, unique pattern, and color of my choosing. The rug arrived in just a few days and was just as it appeard on the site. The employees have commented on how much the rug improves the overall vibe of our breakroom. Our company will be investing in a few runners for our hallways and a rug to add a warm welcoming feel to our customer window area. Five Stars across the board.

Date of experience: May 11, 2022
Florida
2 reviews
0 helpful votes
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Lots of choices, good pictures, prices good, but site was frustrating to navigate on my iPhone. Hard to get back to main menu, lots of scrolling to reach options etc.

Rugs.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 11, 2022
Massachusetts
1 review
0 helpful votes
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Smooth process
May 10, 2022

Loved the different choices rugs.com offers! Convenient prices and fast delivery!

Date of experience: May 10, 2022