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Rugs.com has a rating of 4.7 stars from 5,983 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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I found several possible rugs to choose from, each one reasonably priced. Can't wait to see it on the patio.
I saw an ad for a rug on Facebook, listed at $159. Since I don't pay for things out of my phone, I opened my computer and went directly to the site. It was $349 on the site, totally frustrating. I don't like to order directly through fb since I've been scammed too many times.
A very easy site to follow and very good selection and prices. Like the fact that shipping is free.
Excellent service. Very pleased with quality and choices with different sizes etc. I have purchased two for my home and just purchased one for my sons new home
The site was easy to navigate and use. I was able to find what I was looking for easily, and additionally, I was able to find a wide variety of options to choose from to find the right matches for my home. I would definitely recommend the site.
We spent multiple days scouring your website trying to find the perfect rug for our house. Your photo ap to ascertain the look of the rug in our room was an excellent tool. Your format was easy to use, great selection and we hope the rug is as good as your website says it is.
The web site was easy to use. I asked a question & received a timely response. Excellent selection and prices.
My experience was easy as it could be, I am very pleased with the ordering on your site and I will order again and tell my friends as well.
I was really skeptical about buying this rug but I've been looking for something similar at a reasonable price and I found it through Google! I love the "See it in my room" feature. It helped me make the decision to purchase my rug. Free shipping is always a plus & free returns cinched the deal. Now, I can't wait to receive it.
We have purchased several rugs over the years, including a vintage, hand tied runner, gift rugs for our family, and rugs for outdoor spaces, but this is the most tastefully fun rug so far! Chickens huddled all around in lush greenery, with happy little flies flitting about! Love the price, too! Always delighted by the quick shipping and lasting quality! Winner!
Easy to find the right style and size. It was my first time shopping on this site and I found the rug I needed for a great price.
Website well designed to peruse their huge variety of rugs, I had a hard time choosing the one to buy with so many beautiful options!
I have bought rugs from Rugs.com in the past. I was very pleased with past purchases and surely will be this time too. The website is super easy to navigate, with LOTS of choices.
The rugs were easy to find and order. The shipping service was quick and pay methods were excellent.
For those looking to add unique style to their office space, Rugs.com is the company you need. I am happy with the rug and deal I got from Rugs.com. My goal was to add color and style to our office break room. With it's easy to use features, the Rugs.com site allowed me the options to create a rug with the perfect Tribal style, unique pattern, and color of my choosing. The rug arrived in just a few days and was just as it appeard on the site. The employees have commented on how much the rug improves the overall vibe of our breakroom. Our company will be investing in a few runners for our hallways and a rug to add a warm welcoming feel to our customer window area. Five Stars across the board.
Lots of choices, good pictures, prices good, but site was frustrating to navigate on my iPhone. Hard to get back to main menu, lots of scrolling to reach options etc.
Loved the different choices rugs.com offers! Convenient prices and fast delivery!
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097