Rugs.com has a rating of 4.7 stars from 5,870 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
Loved the seemingly endless choices, with many sizes and colors. This was the best selection I've seen on any website.
Unique rug. Had one area that was imperfect but I decided to keep it. I did not feel like the hassle of gathering up for a return. The pattern reminds you of denim.
I admit I have a passion for rugs handwoven rugs, and Rugs. Com never disappoints. Today I found a wonderful rug for an absolute deal, and really wanted to buy a couple more but I'm running out of room to store all the seasonal choices! Thank you.
Lovely wonderful beautiful Amazing brilliant Fabulous Fantastic Good job
Nice product Superb Excellent
I love the variety of selections of different design designs to choose from especially in the runners styles. Thank you so much and for the great prices.
Great sale and the delivery is always super fast. Have ordered many rugs from rugs. Com. Plan on ordering more!
I've bought several rugs from them over the years and always very pleased. Pictures are always accurate and the see in my room option is wonderful
Easy as can be. Beautiful reasonably priced rugs! Second time ordering from rugs. Com. Can"t wait to receive my new rug with bold vibrant blues mixed with ivory. Purchased for my terrace.
Website very easy to use. Looking forward to purchased rugs arriving, and future purchases from the website.
I have purchased two or three already and they are so pretty. The colors are so bright on the ones I ordered they wear beautifully. I'm really proud of all of these rugs.
This is my second round of ordering rugs. I got two outside rugs, which were exactly what they were advertised and my most recent order was a beautiful sage colored runner for My hallway.
I bought one of washable rugs and pads that is easy clean up. Easy to maneuver web site and I personally had a good experience.
This site is easy to navigate and there are so many choices. The sales are wonderful too! I found just what I was looking for and since I ordered 2 rugs I got 10% more off! Shipping was free and fast.
Website and customer service were helpful. Love the in room feature. Custom service helped me with the chat feature
Great! I hope the rug is great as well. Should be here tomorrow. Fast shipping. Checkout was easy. No problems.
Lots of ways to sort and filter the products so you find what you need more quickly. Also you don't fall in love with something you can't afford if you sort by price.
I have purchased rugs from you before, I'm very pleased with all of my purchases of your products, I especially like it when you have a great sale going on!
The website was very easy to navigate. I appreciate how I could put several things in the waking compare the items before I made a purchase.
The ease of searching, selection and the ease of checking out. Along with the quality of their products (rugs and pads).
Nice to pick a rug and be able to see in actual room. However the reviews I looked at never matched the room I was considering to purchase
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097