Rugs.com has a rating of 4.7 stars from 5,875 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
Lots of ways to sort and filter the products so you find what you need more quickly. Also you don't fall in love with something you can't afford if you sort by price.
I have purchased rugs from you before, I'm very pleased with all of my purchases of your products, I especially like it when you have a great sale going on!
The website was very easy to navigate. I appreciate how I could put several things in the waking compare the items before I made a purchase.
The ease of searching, selection and the ease of checking out. Along with the quality of their products (rugs and pads).
Nice to pick a rug and be able to see in actual room. However the reviews I looked at never matched the room I was considering to purchase
Great variety of colors and sizes. These rugs are durable and are true to the websites colors and measurements.
Ordering is easy and quick. Have ordered several times and have always had great experience.
Very easy going transaction will make more purchases.
Found just what I wanted. Love it. Beautiful colors.
Easy purchase process and fair prices. Look forward to receiving my rugs. Thank you!
Well pleased with entire online experience. I would highly recommend this site to any potential buyer.
I wanted a particular size, but received all sizes which took too much of my time
The rug is half price which i am happy about.
Also free shipping & 1 day delivery
Easy to find and a lot of available options and sizes
I had an issue with my phone number in order to process my order. Called the 800# and it was corrected very quickly. I believe it was Rick that helped me. Pleasant experience. I have ordered from them before and with dogs, these carpets are holding up very well and the price is decent. Thank you. Monica
I have been searching for the perfect round rug to go under my dining room table. Finding the right size and color combination proved to be difficult until a Rugs. Com ad showed up on my Facebook feed. And within minutes I found exactly what I need…and at a fantastic price!
Great rug selection. Great prices. Hopefully I get these rugs quickly. Easy check out.
This is my fourth purchase in the past 10ish years -- always a good product, good service, good return experience -- just all good!
Got the information that I needed/requested to make a decision about the rug that I wanted in less than an hour. I spent 2 1/2 hours on another site that kept disappearing or shutting down. Thank you for the selections and sale price
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097