Rugs.com has a rating of 4.7 stars from 5,868 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
I ordered a smaller version of this rug and I like it so much as to order another in a bigger size. Having size selections is great to have. You can have your house match or do eclectic!
My previous order was either lost or the item was out of stock. Customer service was excellent and responsive. They did what they said they would do and I had my excellent quality rug two days later.
I shopped here because every place else mostly had those light weight washable rugs. I'm sure they're ok for some areas, but I wanted a regular heavy runner. I searched for the color I wanted and quickly found what I really wanted. The price was beyond reasonable. Can you tell how happy I am!
Nice selection and easy checkout. Hope it comes in the designated 2 day shipping. Having a party and want my patio finished :)
Very happy with our choice. Can't wait to get it! I'm sure we'll be back here for the rugs for our lanai.
The pillow cover that I ordered is soooo ugly and cheap looking! I completely regret buying it. Bye bye rugs. Com!
Very easy to order from rugs. Com!
Can't wait to receive our black and white indoor / outdoor zebra rugs for our patio!
Easy site to maneuver, selection is huge, size options seem unlimited. I have purchased through your site before and will be back.
Drop down box for Country was not obvious. Please make it easier to see. Have a lovely day! Happy Easter!
Excellent website. Love the selection. Can't wait to receive my rug. My granddaughter recommended this website to me.
Easy viewing. But had hard time getting second rug ordered. It would not return to same rug page, otherwise ok.
This was an excellent buying experience because I was able to see a variety of rug options. I took a picture of my living room and then was able to see the rug I chose in my living room prior to purchasing it. Thanks so much!
Always happy with price and quality second rug I have purchased very good selection and clearances. Always ships quickly
This appeared on my Facebook page, and it was very easy to find what I wanted, and great price. Even greater FREE shipping! Thank you!
Will give more comprehensive review when my purchase arrives!
However the feature allowing to take a look at the rug in my room was a cool extra.
Easy, fast and order & payment took less than 5 minutes! Except this part that requires 100 characters!
I was able to quickly narrow down a rug purchase on this website. Style, color, size were easily accessed.
Loved the seemingly endless choices, with many sizes and colors. This was the best selection I've seen on any website.
Unique rug. Had one area that was imperfect but I decided to keep it. I did not feel like the hassle of gathering up for a return. The pattern reminds you of denim.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097