business logo of Rugs.com

Rugs.comReviews 5,868

4.7
How would you rate Rugs.com?
grey star
grey star
grey star
grey star
grey star

Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 5,868 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
162
value
183
shipping
181
quality
157
This company responds to reviews on average within 3 days
Florida
1 review
0 helpful votes
Follow Elena B.
Unfollow Elena B.
Send Message
Share Review
Report Review

Easy to visualize
May 5, 2025

Many options. The best part was being able to take a picture and "see" how the rug will look in the space. Hoping it looks as good when it arrives.

Date of experience: April 25, 2025
Kentucky
1 review
0 helpful votes
Follow Robert F.
Unfollow Robert F.
Send Message
Share Review
Report Review

Deciding Factors
May 5, 2025

Have purchased before. Had an excellent experience. Rugs. Com is very easy to understand and found very helpful.

Date of experience: April 25, 2025
Alabama
1 review
0 helpful votes
Follow Linda T.
Unfollow Linda T.
Send Message
Share Review
Report Review

Just what I wanted!
May 5, 2025

Looking for a particular rug with a border, and found it quickly, even better, it was on sale! Plus, free shipping! My patio will look so fresh and inviting!

Date of experience: April 25, 2025
California
1 review
0 helpful votes
Follow Fred C.
Unfollow Fred C.
Send Message
Share Review
Report Review

PAYPAL didn't work
May 4, 2025

Selection was good, and the site was easy to navigate.
I had an alternative method to pay, which was equivalent, but I've never experienced PayPal not working. It made me wonder about the safety of the transaction, but I went ahead and made the purchase.

Date of experience: April 24, 2025
Florida
1 review
0 helpful votes
Follow Elaine M.
Unfollow Elaine M.
Send Message
Share Review
Report Review

GREAT RUG SITE
May 4, 2025

I've purchased rugs on rugs. Com several times over the past few years. I've even ordered some that didn't work out and they offer free returns and immediate refunds. I feel very confident ordering from them. I especially like the fact that you can take a picture of your room, and the rug you're considering will be entered right into your photo so you can see what it looks like. They have fair prices and terrific sales!

Date of experience: April 24, 2025
California
2 reviews
0 helpful votes
Follow Rick W.
Unfollow Rick W.
Send Message
Share Review
Report Review

Quick Easy Affordable
May 4, 2025

I was looking for an outdoor rug for my patio furniture. Found EXACTLY what I wanted within 5 minutes and it was 1/2 the price of the other places. And shipping included! No more shopping at those home stores for me.

Date of experience: April 24, 2025
Illinois
1 review
0 helpful votes
Follow Mike M.
Unfollow Mike M.
Send Message
Share Review
Report Review

Rug purchase
May 4, 2025

Great price on product selected but could not access PayPal. Hope service is as good as price. Time will tell. Looking forward to delivery.

Date of experience: April 24, 2025
Texas
1 review
0 helpful votes
Follow Shelia P.
Unfollow Shelia P.
Send Message
Share Review
Report Review

Great options.
April 30, 2025

Easy way to shop and check out. Awesome sale going on in April 2025. Website was easy to navigate. I really like the option of choosing square, oval, rectangle, circle ECT.

Date of experience: April 20, 2025
California
1 review
0 helpful votes
Follow Taylor w.
Unfollow Taylor w.
Send Message
Share Review
Report Review

Great customer service
April 30, 2025

Amazing customer service! I ordered a rug yesterday & today I saw the price was lowered. I reached out to customer service & they refunded me the difference in price immediately.

Date of experience: April 20, 2025
Connecticut
1 review
0 helpful votes
Follow Cynthia M.
Unfollow Cynthia M.
Send Message
Share Review
Report Review

Great site.
April 29, 2025

The website is easy to use and the offerings are amazing. The offerings are varied and you can easily filter for waht you need.

Date of experience: April 19, 2025
North Carolina
1 review
0 helpful votes
Follow Beth D.
Unfollow Beth D.
Send Message
Share Review
Report Review

Outdoor Rug
April 29, 2025

I love Rugs. Com! They have a lot of good sales and I'm always happy with every rug I order. Their colors are on point and they are very well made. I will continue to shop at Rugs. Com!

Date of experience: April 19, 2025
Florida
1 review
0 helpful votes
Follow Mary H.
Unfollow Mary H.
Send Message
Share Review
Report Review

Easy and great prices!
April 29, 2025

Beautiful outdoor rugs and I will shop here again. Great selection and easy to purchase. Lots of selection.

Date of experience: April 19, 2025
Michigan
1 review
0 helpful votes
Follow Bruce C.
Unfollow Bruce C.
Send Message
Share Review
Report Review

Easy Finally
April 29, 2025

Hopefully found the color and fit needed. Many choices and styles.
Somewhat confusing when trying to match everything all being ordered and awaiting delivery.

Date of experience: April 19, 2025
Florida
1 review
0 helpful votes
Follow Betsy W.
Unfollow Betsy W.
Send Message
Share Review
Report Review

Durable, affordable and beautiful.
April 29, 2025

I have ordered several rugs and have received great comments about them. I own a commercial building and they hold up well. They help keep the tile floors clean and keep dirt outside where it belongs. They are durable, affordable and beautiful! I highly recommend ordering here. They show up when they say they will.

Date of experience: April 19, 2025
North Carolina
1 review
0 helpful votes
Follow Matthew J.
Unfollow Matthew J.
Send Message
Share Review
Report Review

Rugs is 🏼
April 28, 2025

This rug is 🚀, really hope it bring a great vibe to my space. The colors are very intense and hope it stays true to what i see on lush link🦾

Date of experience: April 18, 2025
Texas
1 review
0 helpful votes
Follow Patti F.
Unfollow Patti F.
Send Message
Share Review
Report Review

Good and easy
April 28, 2025

Acceptable, too much afterwards for review Too many things after purchase, I don't care for this, probably won't order from you again

Date of experience: April 18, 2025
Minnesota
1 review
0 helpful votes
Follow Renee M.
Unfollow Renee M.
Send Message
Share Review
Report Review

Wonderful selection
April 28, 2025

Ive bought two items from them and the rugs are good quality, the rug pads are little over priceds but they have wonderful selection.

Date of experience: April 18, 2025
California
1 review
0 helpful votes
Follow Sheryl D.
Unfollow Sheryl D.
Send Message
Share Review
Report Review

Difficulty
April 28, 2025

Difficulty ordering. Could not exit the address notification concerning PayPal. Really annoying. Thanks

Date of experience: April 18, 2025
Georgia
1 review
0 helpful votes
Follow Nancy H.
Unfollow Nancy H.
Send Message
Share Review
Report Review

Rug and pad
April 28, 2025

Quick and easy to do u til I received this silly request to use so many my characters that I didn't intend on using on the dry busy day

Date of experience: April 18, 2025
Pennsylvania
1 review
0 helpful votes
Follow Barbara W.
Unfollow Barbara W.
Send Message
Share Review
Report Review

Colorful Area rug
April 28, 2025

Online experience was sooo easy and being able to show what the rug would look like in my living room was the game changer!

Date of experience: April 18, 2025