business logo of Rugs.com

Rugs.comReviews 5,855

4.7
How would you rate Rugs.com?
grey star
grey star
grey star
grey star
grey star

Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 5,855 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
162
value
183
shipping
181
quality
157
This company responds to reviews on average within 3 days
Massachusetts
1 review
0 helpful votes
Follow Sarah P.
Unfollow Sarah P.
Send Message
Share Review
Report Review

I need a rug to put within my puppy's play pen and this one is the perfect size. The website is easy to navigate and there is a good selection of sizes and colors.

Date of experience: April 27, 2025
Georgia
1 review
0 helpful votes
Follow Linda Z.
Unfollow Linda Z.
Send Message
Share Review
Report Review

Love the shopping filters!
May 7, 2025

Rugs. Com makes it easy for you to find what you are looking for with all of their shopping filters: size, use, color, material, etc.

Date of experience: April 27, 2025
California
1 review
0 helpful votes
Follow Rose M.
Unfollow Rose M.
Send Message
Share Review
Report Review

Easy and excellent
May 7, 2025

Able to place order with ease and effiency. No problems at all with instructions and navigation. Thank you for the great experience.

Date of experience: April 27, 2025
Utah
1 review
0 helpful votes
Follow Rita H.
Unfollow Rita H.
Send Message
Share Review
Report Review

Olive green rug
May 7, 2025

Easy to order, good price. Have not received my rug and pad, anxious to see how well it will match h my decor

Date of experience: April 27, 2025
New Mexico
1 review
0 helpful votes
Follow Colette M.
Unfollow Colette M.
Send Message
Share Review
Report Review

A mixed bag...
May 7, 2025

Finding the perfect rug was a breeze... great selection and good prices. The check out process was a whole different story. Couldn't check out with PayPal, no matter what I tried. Had to go the long way around and check out with Amazon... not a big deal just frustrating...

Date of experience: April 27, 2025
Ohio
1 review
0 helpful votes
Follow Marilynn N.
Unfollow Marilynn N.
Send Message
Share Review
Report Review

I ordered a rug.
May 7, 2025

My first time ordering still awaiting delivery. Alot of items to choose from. Anxiously awaiting. Looking forward to receiving my rug.

Date of experience: April 27, 2025
Maine
1 review
0 helpful votes
Follow Josh O.
Unfollow Josh O.
Send Message
Share Review
Report Review

Excellent Options and Prices
May 7, 2025

Excellent experience buying our new rug. The options seem limitless, including colors and sizing. We added the lux pad to ours and we know everything will look great in our room!

Date of experience: April 27, 2025
Pennsylvania
1 review
0 helpful votes
Follow Dolores P.
Unfollow Dolores P.
Send Message
Share Review
Report Review

Summer rug
May 6, 2025

Website has a lot to look at, descriptions and photos were very helpful. Easy at home shopping. Looking forward to receiving it

Date of experience: April 26, 2025
California
1 review
0 helpful votes
Follow Donna S.
Unfollow Donna S.
Send Message
Share Review
Report Review

Easy to do business with!
May 6, 2025

I was impressed with the online chat service when I needed help with website finishing up my order. Their excellent C. S., combined with free-shipping return policy & excellent price points make it easy to decide to place online orders with them! I will definitely continue to do business with them & freely recommend them to others.

Date of experience: April 26, 2025
Georgia
1 review
0 helpful votes
Follow Mary P.
Unfollow Mary P.
Send Message
Share Review
Report Review

Hopefully good! Just now ordered the rug!
I'll know more to say once I receive the rug!
🤯👏🐲😵‍💫🥰🤓🧌

Date of experience: April 25, 2025
Virginia
1 review
0 helpful votes
Follow Lisa A.
Unfollow Lisa A.
Send Message
Share Review
Report Review

Simple easy and affordable! Ordered from rugs. Com before. Excellent timing as promised. Great quality and durability! Anticipating another good fit for our spaces!

Date of experience: April 25, 2025
Florida
1 review
0 helpful votes
Follow Elena B.
Unfollow Elena B.
Send Message
Share Review
Report Review

Easy to visualize
May 5, 2025

Many options. The best part was being able to take a picture and "see" how the rug will look in the space. Hoping it looks as good when it arrives.

Date of experience: April 25, 2025
Kentucky
1 review
0 helpful votes
Follow Robert F.
Unfollow Robert F.
Send Message
Share Review
Report Review

Deciding Factors
May 5, 2025

Have purchased before. Had an excellent experience. Rugs. Com is very easy to understand and found very helpful.

Date of experience: April 25, 2025
Alabama
1 review
0 helpful votes
Follow Linda T.
Unfollow Linda T.
Send Message
Share Review
Report Review

Just what I wanted!
May 5, 2025

Looking for a particular rug with a border, and found it quickly, even better, it was on sale! Plus, free shipping! My patio will look so fresh and inviting!

Date of experience: April 25, 2025
California
1 review
0 helpful votes
Follow Fred C.
Unfollow Fred C.
Send Message
Share Review
Report Review

PAYPAL didn't work
May 4, 2025

Selection was good, and the site was easy to navigate.
I had an alternative method to pay, which was equivalent, but I've never experienced PayPal not working. It made me wonder about the safety of the transaction, but I went ahead and made the purchase.

Date of experience: April 24, 2025
Florida
1 review
0 helpful votes
Follow Elaine M.
Unfollow Elaine M.
Send Message
Share Review
Report Review

GREAT RUG SITE
May 4, 2025

I've purchased rugs on rugs. Com several times over the past few years. I've even ordered some that didn't work out and they offer free returns and immediate refunds. I feel very confident ordering from them. I especially like the fact that you can take a picture of your room, and the rug you're considering will be entered right into your photo so you can see what it looks like. They have fair prices and terrific sales!

Date of experience: April 24, 2025
California
2 reviews
0 helpful votes
Follow Rick W.
Unfollow Rick W.
Send Message
Share Review
Report Review

Quick Easy Affordable
May 4, 2025

I was looking for an outdoor rug for my patio furniture. Found EXACTLY what I wanted within 5 minutes and it was 1/2 the price of the other places. And shipping included! No more shopping at those home stores for me.

Date of experience: April 24, 2025
Illinois
1 review
0 helpful votes
Follow Mike M.
Unfollow Mike M.
Send Message
Share Review
Report Review

Rug purchase
May 4, 2025

Great price on product selected but could not access PayPal. Hope service is as good as price. Time will tell. Looking forward to delivery.

Date of experience: April 24, 2025
Texas
1 review
0 helpful votes
Follow Shelia P.
Unfollow Shelia P.
Send Message
Share Review
Report Review

Great options.
April 30, 2025

Easy way to shop and check out. Awesome sale going on in April 2025. Website was easy to navigate. I really like the option of choosing square, oval, rectangle, circle ECT.

Date of experience: April 20, 2025
California
1 review
0 helpful votes
Follow Taylor w.
Unfollow Taylor w.
Send Message
Share Review
Report Review

Great customer service
April 30, 2025

Amazing customer service! I ordered a rug yesterday & today I saw the price was lowered. I reached out to customer service & they refunded me the difference in price immediately.

Date of experience: April 20, 2025