Rugs.com has a rating of 4.7 stars from 5,854 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
Easy website to review with great selection of rugs. I was looking for an outdoor rug for my balcony that could deal with the ocean air and wind and sun. I found the perfect one with anchors love it!
Very user friendly website to navigate!
You guys have it down pat! I would 100% purchase another rug from you in the future!
Purchased 2 outdoor rugs for front porch, and one 9x12 washable for foyer. Website was easy to navigate. Good size, color, theme and fabric variations.
I am happy with every purchase I have made from Rugs USA B ice rugs, made well Great costumer service.Ive never had an issue with delivery or returns. I recommend RugsUSA
It took some time to figure out the process but once I did it worked fine.
I wish you had 10 foot round pad to go with the 10 foot round rugs I ordered.
I needed something to cover my cracking porch floor that was attractive, slightly ethnic, but that would match the colors of the flowers in bloom in the flower beds. Sound tough? Nope! I found the perfect rug! I will send pics when I have the rug out.
I'm upset as the rug is very thin and unless I pay another 90 for a pad it feels like the floor still
Generous variety of rugs to choose from. Checkout was easy and offered many options for payment. Really appreciate the bargain offered during the sale for the month of May.
Was pretty easy to shop on your site, and easy to order. Wonderful choices. Appreciated the reviews to help me in my decision.
I found a bright, colorful rug for our deck that is exactly what I was looking for! It's colorful and just the right size.
Great selection and prices you can afford! Shipping time is unbelievable- fast & Free! Don't usually hear of that!
I've purchased here for years always been a good experience the rugs nice the filters work well n shopping is easy. I am a thorough shopper I look shop look shop n look again
Easy ordering, checkout, and financing. I have ordered before and happy with purchases...
I was able to look at several sizes, colors, and designs before making a final decision. It was easy to use this site.
Lovely selection. Couldn't be easier to purchase on the website. Can't wait to it. Will be going into an area with a lot of traffic.
I am looking forward to getting the rug it was easygoing. It looks like a very pretty up grade to my patio
Ease of ordering and free shipping are huge bonuses. Quality of merchandise is incredible. The rugs look more expensive than they really are.
The rugs we ordered were exactly as described, and shipped promptly. I feel we got a good value for our money. I liked that I could upload a picture of my room to see how each rug looked before I ordered. Overall, I'm very satisfied, and love my new look!
I need a rug to put within my puppy's play pen and this one is the perfect size. The website is easy to navigate and there is a good selection of sizes and colors.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097