Rugs.com has a rating of 4.7 stars from 5,851 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
We just got our rug delivered today. It only took a few days and it is beautiful. I'm ordering another one for our dining room.
I have ordered several rugs and non slip rug pad and all arrived quickly, packaged securely and great quality. I am extremely pleased with my purchase and plan on buying many more rugs in the future from Rugs.com.
Easiest purchases I've made.
So glad I was able to replace some of my rugs which I have only had since 11/24.
My dog destroyed the ones that I bought in November.
Every rug in my apartment is from the Arlington collection. I love them, I've had more compliments.
I'm giving my fur baby one more chance.LOL
I had a Terrible time trying to place my order with this company. Just awful, and it was very discouraging.
Easy to find and to scroll through different designs and shapes of rugs. Whether it be indoor or outdoor.
I have bought several rugs over the years from this company. They have a large selection. Good quality. Fast delivery.
Great experience with ordering these two rugs. Easy check out process. Looking forward to the delivery and making my patio a stunning place to enjoy.
This is my first purchase with rugs.com. So far so good. I like that you have many ways to pay. You had one that works for me so that was my final decision to make the purchase. Thank you.
It's easy to look for what you want and there so many options for size and styles!
The website was easy to navigate.
It was so easy by just putting in the color rug I needed and I had pages of choices. The hardest part was reducing my choices, I got it down to 3 rugs and purchased all three.
Easy to see rigs without distractions of other items to make a simple solution
For your new or existing home designs..
Had a hard time using pay pal. I gave up and got out the CC. What's up with 100 letters to review. Too much for my liking.
I'm excited to get the rugs I just purchased. The style is more subdued than previous purchases but will mesh with a new decor so my outdoor plants can be the stars of the deck and views. GREAT VALUES!
I buy all my throw rugs, area rugs and runners right here. Great prices and Best Quality!
Just purchased another one. 💙
Easy Checkout - its of choices and selections - colors are great too - easy web sit tool. This is my third purchase.
Found what I was looking for with one click. Found washable rugs in a variety of colors and sizes. The sale was a bonus. I was able to add the rug pads without going to another page.
Ordering and paying was very easy. Eagerly awaiting arrival of our new rug! I think it will fit perfectly in our newly remodeled kitchen.
Easy website to review with great selection of rugs. I was looking for an outdoor rug for my balcony that could deal with the ocean air and wind and sun. I found the perfect one with anchors love it!
Very user friendly website to navigate!
You guys have it down pat! I would 100% purchase another rug from you in the future!
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097