Rugs.com has a rating of 4.7 stars from 5,848 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
Wonderful experience so far both this time and in the past! Excellent service and products! (Praying for a quick delivery this time, too!)
Great price on a large area rug. I saw the same rug on another sight for over twice as much!
Easy shopping and free shipping! Fast, simple check-out. Have to wait to check the quality-but I don't expect to be disappointed. I did enjoy the shopping experience on this sight. Lots of choices and plenty of illustrative pictures.
The option to picture the rug in my room gave me the confidence to know the rug I selected would work great, and that was after seeing that my first choice wasn't going to work. And it was so easy!
Today i purchased a vibrant multicolor rug for a patio. It's my 3rd rug from rugs.com and I'm a very satisfied customer. So many choices, easy to order, fast delivery. The rugs hold their color and wear very little!
I am grateful for the quick and easy experience. Now I hope the rugs arrive quickly. The directions to follow to order the three rugs were great.
Everything about the order is great: shipping, product, and the order's great price. Not my first purchase at Rugs.com
Ordering was a breeze. I look forward to receiving my new rug. I hope shipping is as efficient. The color looks like just what I need.
Quick and Simple process. The web site was self-explanatory. A great many selections were available for purchase. I hope delivery is as seamless as the purchase.
Good quality rug with 2 day delivery. Love the coastal colors and especially the sale price! Will look great in the family room.
Found the right rug for the right price and size. Wonderful selection with good prices. The Baja selection was really what I was looking for. The check out process was fast and easy. I would recommend this site for anyone looking for a rug!
I searched Amazon and couldn't find what I was looking for. A easy search on rugs.com and I found exactly what I was hoping for
Type in what you need, and it appears! Whatever the price! It only takes a few minutes to find what you need, and place your order.
My measuring mistake but simple return. I have re-ordered the right size and will use Rugs.com again soon!
Quick and simple. Great selection of colors, styles, sizes. Friendly interface. Overall, a pleasant experience.
I have been looking for an area rug for a long time. Saw the Napal rug I purchased and I was speculating that I probably would return it. No chance! I absolutely love it! Perfect for my living room! I even got a round rug for my hallway! Very happy with the purchase and how quickly it came! Thank you!
I had a free bonus credit from a prior purchase and it was so simple to use it. You just use the scroll bar right on the checkout page to add your credit amount!
This will be our 4th or 5th purchase from rugs.com. We have never been disappointed. Quality, shipping, ease of online ordering all 5! Star
We just got our rug delivered today. It only took a few days and it is beautiful. I'm ordering another one for our dining room.
I have ordered several rugs and non slip rug pad and all arrived quickly, packaged securely and great quality. I am extremely pleased with my purchase and plan on buying many more rugs in the future from Rugs.com.
Easiest purchases I've made.
So glad I was able to replace some of my rugs which I have only had since 11/24.
My dog destroyed the ones that I bought in November.
Every rug in my apartment is from the Arlington collection. I love them, I've had more compliments.
I'm giving my fur baby one more chance.LOL
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097