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Rugs.com has a rating of 4.7 stars from 5,983 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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I have been shopping for a long time to find just the right area rug and colors.
This was fast and easy with FREE SHIPPING!
Process very easy to follow. Short and quick without several questions or screens. Hopefully a quick delivery to follow.
It was so easy to do this online, and I am technology challenged.
Love these rugs. Use them in our RV. They are washable, come out perfect after every washing. Have had them 2 yrs.
Would buy again.
I have purchased rugs online from four different companies. I'm talking Walmart, Target and Amazon. I found that the pictures, filtering and customer reviews we're so much easier to navigate on rugs.com.
I was able to find a pretty rug in the unusual size I needed
Very fast I bought a runner a couple months ago&needed really like it good guilty would recommend it to everyone
Easy to navigate website. Lots of styles, shapes and colors to choose from. Easy check-out.
Good website Order complete precise. I have scanned the website numerous times. Many options
To choose from. I am furnishing a small living room. I am attempting to put colors together, centered
Around the rug. Additionally i have been to a furniture store to put it all together. Having to wait for some items
But surely i believe the rug will set it all in place
I bought a couple of rugs for my daughters' bedrooms about a year ago from Rugs.com. The transaction was seemless, delivery as promised and the customer service was very swift in dealing with a small issue I had. It was such a stress free experience that today I did not even think twice about buying an outside rug from them. Looking forward to receiving it in a couple of days. Thank you so much.
This is our 3rd time ordering these rugs. We use them outdoors where the Arizona sun is very hard on them. My wife loves them. We get about 1 year out of the rugs and then we get 2 new ones. Our cats have not been able to tear them up, which is an extra benefit of these rugs.
So far so good. Have to actually see the rug... Shopping for the rug was easy.
Found the exact rug I was looking for, ordering was easy!
Can't wait to get my new rug!
Huge selection of floor rugs in all sizes and designs. Pretty neat.
It's very easy to order. You can find any thing you need for your budget. The whole process is very easy
Just waiting to see the quality of the rug. Was easy to order the rug.
I recently replaced carpet with bamboo flooring in my living room, but now it seems cold. I'm hoping a warm rug will bring back that cozy feeling. Your site offers so many choices, and decent pricing. I hope I like my rugs when they arrive.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097