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Rugs.comReviews 5,983

4.7

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 5,983 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
162
value
184
shipping
182
returns
62
quality
158
This company responds to reviews on average within 1 day

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Massachusetts
1 review
0 helpful votes
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Excellent website!
May 20, 2022

It was so easy and quick to order my rug, can't wait to actually see in on the room

Date of experience: May 20, 2022
Minnesota
2 reviews
0 helpful votes
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New Rugs
May 20, 2022

This is my second time buying rugs for this company and I find the price and selection outstanding

Date of experience: May 20, 2022
Indiana
1 review
0 helpful votes
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I searched on many sites for rugs for my house & rugs.com had an excellent selection, some styles that I really loved, fantastic prices & a website that was smooth & efficient. I pulled the trigger on four rugs & am looking forward to seeing them in person & sprucing up the house!

Date of experience: May 20, 2022
South Carolina
1 review
0 helpful votes
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Easy to buy online
May 20, 2022

Liked the rug online. I hope it turns out like it looks online. Very reasonably priced and the right size. Looking forward to putting it in my entrance.

Date of experience: May 20, 2022
Minnesota
1 review
0 helpful votes
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I do the the styles of the rugs and the colors. When you rub them one way it changes colors and then when you rub it the other way it changes to another color.

Date of experience: May 20, 2022
South Carolina
1 review
0 helpful votes
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Easy purchase
May 19, 2022

Fast easy. Hoping rug colors are accurate and quality is there

Date of experience: May 19, 2022
Virginia
1 review
0 helpful votes
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Great selection
May 19, 2022

Great selection of rugs and easy ordering. I also loved the free shipping.

Date of experience: May 19, 2022
Georgia
1 review
0 helpful votes
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I had a very pleasant time ordering from Rugs.com. The website was very easy to use, and I had no problems placing my order.

Date of experience: May 19, 2022
New York
1 review
0 helpful votes
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Nice prices
May 19, 2022

I hope I'm happy with this purchase and it's not a scam cause the prices are unbelievable

Date of experience: May 19, 2022
Missouri
1 review
0 helpful votes
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4 by 6
May 19, 2022

I love getting on your site so many beautiful chooses and so easy to navigate thru. Thank you

Date of experience: May 19, 2022
Massachusetts
1 review
0 helpful votes
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Great place to buy a rug
May 19, 2022

Easy picking out, easy pay, great price. Wonderful way to purchase and have delivered to our door

Date of experience: May 19, 2022
California
1 review
0 helpful votes
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Rugs Galore
May 19, 2022

There is a large selection of good sized rugs. It was difficult to choose since all were so nice. Prices are excellent. I hope I will be as excited when it arrives.

Date of experience: May 19, 2022
Illinois
1 review
0 helpful votes
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Easy ordering experience
May 19, 2022

This was an easy ordering experience. I would visit the site again, and certainly order from Rugs.com.

Date of experience: May 19, 2022
New York
2 reviews
0 helpful votes
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Fast Checkout
May 19, 2022

Easy to navigate website with an ultra fast checkout process.

Date of experience: May 19, 2022
Florida
2 reviews
0 helpful votes
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Information
May 19, 2022

Asked a question and was answered quickly so i could made a timely decision

Date of experience: May 19, 2022
Georgia
1 review
0 helpful votes
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Rug shopping!
May 18, 2022

Easy to navigate and I love that I was able to view it in my space.

Date of experience: May 18, 2022
Oklahoma
1 review
0 helpful votes
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Beat rugs.
May 18, 2022

Easy I had previously bought the same rug. Impressed with the quality and vibrancy of colors.

Date of experience: May 18, 2022
New Hampshire
1 review
0 helpful votes
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A good shopping experience
May 18, 2022

I was able to quickly find the color and size rug I wanted. The photos of the rugs in rooms, as well as the ones with the depth of the pile were helpful.

Date of experience: May 18, 2022
Michigan
2 reviews
0 helpful votes
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Not a big fan of shopping
May 18, 2022

... but this was a snap to get organized and done (purchased)!... buy lotsa stuff here and never been let down yet.

Date of experience: May 18, 2022
Ohio
1 review
0 helpful votes
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What?!
June 17, 2022

Bought a runner in January. Was delivered promptly. However the cut was severely off. So I sent it back and they received it. It was bought using a gift card and they would not refund my amount paid $89 because it couldn't be put back on card! So all they would do is give me store credit but I didn't see anything else I liked. So now they have my money and the rug. WTH!

Rugs.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 18, 2022