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Rugs.com has a rating of 4.7 stars from 5,983 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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Great selection of rugs in the large size that I was looking for! Free delivery in 2 days and free return sounds like a solid company! I just placed my order so I have to see the quality in person.
Hello,
It was very easy to order and check out.
Thank you.
Rugs always arrive extremely well packaged and in a timely manner - and always as pictured and described. Have never been disappointed!
It was very to purchase this rug and system was very easy to access
Looked at so many rugs but found just the one I imagined and the perfect colors.
I've purchased several rugs from rugs.com. Each one I've received was exact or pretty close to exact from online. Never felt the need to return. I will say it pays to do research on the material so it holds up against your lifestyle. I made the mistake of getting a really low pile, loop type rug (?... Not sure if that made sense, lol) anyway, my cats thought they scored on the largest flat cat scratcher. Needless to say THAT wasn't smart. Figured when it gets bad enough I'll cut it up and use it on the cat tree.
I just purchased a washable one. It's the first time I will own a washable rug, so we will see how it holds up to my psycho animal farm!
We bought a rug quite some time ago and wanted a larger one. Found the exact same rug (we do love it) very easily and ordered. Should have in 3days. I love this company and will always look here first for rugs when the need arises.
It was very very good I will be ordering more from this company yes
Very easy process---always pleased with this web site and this company.
Rugs.com has the best online shopping experience I've ever had…
Incredible selection as well as the cool virtual way you can see your rug in any space!
Definitely the go-to place for any size or style of rug you'd ever want!
I was happy to see this rug was on sale and the 10% off for purchasing two rugs was such a great perk. I have loved this rug for a long time and am anxious to see how it fits in my living room. The site is very easy to use and after I made my choice, it was so easy to complete the transaction. Thank you very much.
Very easy to navigate and use the site. This is the 2nd rug I have purchased from them. I am very pleased with first rug. True to color and extremely nice. I will be purchasing more.
Love this rug and can't wait to get it. It will look perfect in my kitchen.
It was a great experience I had no issues selecting the rug and the size and placing my order and paying.
I love the styles and selections and I will shop at your site again. But after my order and entering the information
I could not locate the delivery date. I was thinking the estimated delivery date would be listed. Maybe I missed
It. I will check the order again. Thank You
My first time shopping on this site. I found it easy to negotiate, prices were good.
So many great rugs of all sizes and colors to pick from. Heaven!
Simple and easy ordering. I am ordering a rug that I think my daughter ordered a few years ago. I loved it then and know I'll love it now!
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097