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Rugs.com has a rating of 4.7 stars from 5,983 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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Quick & easy. Have ordered before & never been disappointed
Great web site. Easy to use and products look very nice.
Will review the rug when I receive it.
I like the feature that allows me to see the rug in my home. Found a nice runner for the kitchen. The site doesn't hold the filters when you click on a rug (it starts back at the beginning instead of going back to the page where I left off). That would be a nice feature to correct.
... once again a pleasant, professional experience with Rugs.com
Very nice and very easy. Have ordered two rugs from the company and I am very happy with the first rug, hope second one will be as nice. Can't wait to see it in my kitchen. Prices are great also for the rugs.
Everything is exactly like they say it will be. Options to pay with no interest or smaller payments with interest. So convenient and perfect when you don't want to use a credit card!
Second purchase from this site good experience. Will continue to be a customer
I was able to use the website easily. I will be telling all about it. I hope my rugs are the same quality.
Great prices and easy shopping. Clear and concise information. Have shopped here before, and will shop here again. Thanks guys!
They advertised 100% returns. Then after I ordered it said no-refund. I called and they took care of me.
I was able to search and find a product that best fit my needs. The website moves smoothly and everything easy to find. Hoping my product is the same.!
Enjoy ordering from Rugs USA. Easy ordering and from previous items ordered, great quality and always promised delivery is on point. I just
Enjoy the website…
Easy to find what I want including the color. I have nothing more to say.
I've been searching for the perfect rug to fit my space and go with my decor and I finally found it! I'm so excited to see how it looks in our new main bedroom!
I had questions that were all answered. What was the feel of the rug?
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097