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Rugs.comReviews 5,983

4.7

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 5,983 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
162
value
184
shipping
182
returns
62
quality
158
This company responds to reviews on average within 1 day

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California
1 review
0 helpful votes
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Boring
July 16, 2022

Got my rug today... very poor looking... to big to hassle with sending back... won't purchase from you again

Rugs.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 16, 2022
Tennessee
1 review
0 helpful votes
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Helpful
June 15, 2022

I loved seeing the rug in my room. The colors are perfect.

Date of experience: June 15, 2022
Alabama
1 review
0 helpful votes
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Pretty Rugs
June 15, 2022

Loved being able to see the rugs in my room, makes it a lot better

Date of experience: June 15, 2022
New Jersey
1 review
0 helpful votes
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Happy already!
June 15, 2022

Obsessing today on what pattern & color & size. Was really pleased with the selections & available sizes. But the VERY BEST thing was being able to take pictures of where this rug was going to be "in my room" (actually outdoors) over and over as I narrowed my search, changed my mind, added & took away pillows & furniture, etc. I say I am happy already even though I just purchased this rug 2 minutes ago. Really enjoyed the shopping experience & feel like there should be minimal surprises when this arrives. :)

Date of experience: June 15, 2022
California
1 review
0 helpful votes
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Easy shopping
June 15, 2022

Website made it easy to select my new room area rug.

Date of experience: June 15, 2022
Virginia
1 review
0 helpful votes
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Ordering easy
June 14, 2022

Made a mistake on order form and got enough info from error message to fix without a csr... yaaaa!

Date of experience: June 14, 2022
New York
1 review
0 helpful votes
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Runner
June 14, 2022

My experience with Rugs.com has been a #10 so far. Thank you.

Date of experience: June 14, 2022
New York
1 review
0 helpful votes
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So far so good.
June 14, 2022

Just ordered two carpets and two pads. We'll update when the order is received and product is laid out.

Date of experience: June 14, 2022
Florida
2 reviews
0 helpful votes
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Very good service
June 14, 2022

Very easy to use site found some beautiful pattern's very very good prices. Available to answer any questions.

Date of experience: June 14, 2022
New Jersey
1 review
0 helpful votes
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Shopping on rugs.com
June 14, 2022

Very easy to place an order online. I was very happy with my shopping experience.

Date of experience: June 14, 2022
Florida
1 review
0 helpful votes
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Easy Peasy
June 13, 2022

Second recent order with Rugs.com, and it couldn't be an easier, more user-friendly, or direct ordering process around.

Date of experience: June 13, 2022
Massachusetts
2 reviews
1 helpful vote
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Beautiful Outdoor Rug
June 13, 2022

My daughter purchased two of these rugs, and the color and design is beautiful. I was able to get one on sale. I can't wait to put it down on our deck.

Date of experience: June 13, 2022
Virginia
1 review
0 helpful votes
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Great Rug Selections
June 13, 2022

I have ordered many rugs from Rugs.com. Great rugs and service.

Date of experience: June 13, 2022
New York
3 reviews
0 helpful votes
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Haven't been disappointed yet…
June 13, 2022

I've purchased rugs from this site before because they have competitive prices and are of good quality. Love their sales and their rugs last… can't wait to get my next one for my back porch!

Date of experience: June 13, 2022
California
1 review
0 helpful votes
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Great!
June 12, 2022

What a great shopping site, had exactly what I was looking for and the sale was terrific. All the reviews were positive so I'm very comfortable making my purchase, plus the 2 day express was very affordable. Can't wait to get my rug and definitely will use this site again.

Date of experience: June 12, 2022
Maine
1 review
0 helpful votes
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Fun rug shopping!
June 12, 2022

Loved my room view and the ability to try different rug possibilities!

Date of experience: June 12, 2022
Alabama
1 review
0 helpful votes
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Finding the rug
June 12, 2022

I loved the prices, variety and ability to see it in my hallway.

Date of experience: June 12, 2022
Minnesota
1 review
0 helpful votes
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Review of order of outdoor rug
June 12, 2022

All was fine on checkout until I let you know that our billing address and shipping address are different. We are in AZ 8 mo of the year and that is our billing address and in Mn 4 mo of the year and that is our mailing address. We gave the summer mailing address in total but the billing address only asked for zip code and no street address. Please contact me if you need to have that and I will be in touch right away. Our billing address is 4925 E Boulder Canyon Drive, Cornville, AZ *******.

Date of experience: June 12, 2022
California
1 review
0 helpful votes
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Rug
June 12, 2022

Ordering was easy Ordering was easy Ordering was easy

Date of experience: June 12, 2022
Connecticut
1 review
0 helpful votes
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Square Rugs
June 12, 2022

I was having a very hard time finding a 10x10 square rug with colors that i wanted... Rugs.com has sooo many options!

Date of experience: June 12, 2022