On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Rugs.com has a rating of 4.7 stars from 5,983 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
We monitor reviews for authenticity
Great - just what I have been looking for - redoing my car & looking for small red rugs to line the carpeting.
I ordered this item in a larger size a couple of years ago and wanted a matching smaller one. I was able to go directly to it and place my order easily and quickly.
Easy website to navigate & great selection of contemporary rugs! Found just what I was looking for to remodel our family room.
Good pictures to view with good value and great selection. Very easy checkout
First order and too soon to review need to see product before I give a review.
I love rugs.com. I am on my third purchase because the first two were of such excellent quality. I love the ability to view the rug in your room.
My billing address is not the shipping address
And there was no place to add this on order
Fast and excellent all the information on me was in place I really never done this before and I was wondering if it would be a debacle but it was quick excellent and very organized no chaos and good for a person over 75 years old so I recommend this to anybody that's having trouble doing this kind of Technology can I hear an amen
Please make it easier to contact your company... phone number and address.
Easy to order love the previous rugs I have ordered
It is very easy to order from Rugs.com I ordered a rug in the past, the quality was exactly what I expected and in came in a relatively short time. I am ordering my second carpet from them and would recommend this company to anyone interested in getting a carpet
I had an adequate buying experience when browsing and looking at the other reviews. The payment was easy and fast.
Beautiful selections! Several reviews with real-life pictures. A plethora of size options. Great shopping all around.
I love these rugs. And e-sales is the best place to purchase the rugs you want.
I love all of the options and tools on this site, especially the "See this in my room" feature.
Quick and easy purchase. Looked at a great selection and picked what i wanted!
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097