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Rugs.com has a rating of 4.7 stars from 5,983 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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Easy to shop and I liked all the different sizes of rugs available.
Ordered a runner and everything went smoothly. It looks like it should work nicely!
Easy to place oder on phone. Concerned about putting credit card on phone, however, they said it is secure.
Too many rugs have the same name. The website is clunky and not intuitive. One must keep logging back in to see cart and favorites. Also, though the website offers the ability to send to a friend, it does not do so.
The selection is very nice and the rugs are extremely well priced.
Great website and killer deals! I can't wait for our rag rugs to get here!
Waiting for the delivery and then provide additional experience
I always like everything I purchase on this site. Good quality and excellent prices when compared with any other seller.
Could not have been simpler. Order placed and on it's way in less than 5 minutes. I'm a previous customer and have been very happy with the quality and service, including returns. Very good company to work with.
We have purchased multiple rugs from rugs. Com. We have 2 golden retrievers and we love the quality of these rugs but with the Virginia clay and 2 dogs these rugs are also affordable and fashionable so no one knows you got them at a discount. We will continue to be a client for years to come.
Saw this om Facebook and decided to look for the site on my computer. I was so happy to find such a huge selection of rigs and carpets. Fond the one I truly liked. It was just what I had in mind. The checkout was very easy.
I wanted to dress up my ugly entryway - thought a rug would be a great first step... Rugs.com was a wonderful surprise. Found just what I wanted for an awesome price and was able to visualize it with the ability to upload a picture and place the rug there. I'm looking forward to the rug being delivered and will certainly let my friends know this is a great place to shop. Thank you!
I looked at countless 6 ft. Round rugs and decided on this one for our kitchen.
My favorite feature of the Rugs.com site was the ability to see the rug in your room. It was a huge help.
Quick and easy to find and use shopping experience!
Easy to navigate the website, have a variety of colors to choose from.
Easy to surf the website, found what I wanted right away, item was on sale and was available in the color and size I wanted.
I ordered 2 rugs one I believe was 3x5 the other 2x3. I ordered the wrong size on one. Wanted the 3x5 but needed a 4x6. So I ordered another 4x6 was hoping I could delete the 2x3 before it is shipped. Do you have a phone number I could call you at?
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097