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Rugs.comReviews 5,983

4.7

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 5,983 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
162
value
184
shipping
182
returns
62
quality
158
This company responds to reviews on average within 1 day

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Texas
1 review
0 helpful votes
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Buying rugs for a new home
June 27, 2022

Easy to shop and I liked all the different sizes of rugs available.

Date of experience: June 27, 2022
District of Columbia
1 review
0 helpful votes
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Runner shopping
June 27, 2022

Ordered a runner and everything went smoothly. It looks like it should work nicely!

Date of experience: June 27, 2022
New York
1 review
0 helpful votes
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Easy to place oder on phone. Concerned about putting credit card on phone, however, they said it is secure.

Date of experience: June 27, 2022
California
7 reviews
0 helpful votes
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Poor website
July 26, 2022

Too many rugs have the same name. The website is clunky and not intuitive. One must keep logging back in to see cart and favorites. Also, though the website offers the ability to send to a friend, it does not do so.
The selection is very nice and the rugs are extremely well priced.

Rugs.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 26, 2022
South Carolina
1 review
0 helpful votes
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Good site
June 26, 2022

It was a little difficult but I finally got it done!
It was probably my hard time using on line things.

Date of experience: June 26, 2022
California
1 review
0 helpful votes
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Great site!
June 26, 2022

Great website and killer deals! I can't wait for our rag rugs to get here!

Date of experience: June 26, 2022
Georgia
1 review
0 helpful votes
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Ordering process was good
June 26, 2022

Waiting for the delivery and then provide additional experience

Date of experience: June 26, 2022
Colorado
1 review
0 helpful votes
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Great rugs
June 26, 2022

I always like everything I purchase on this site. Good quality and excellent prices when compared with any other seller.

Date of experience: June 26, 2022
Kentucky
1 review
0 helpful votes
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Placing order
June 26, 2022

Could not have been simpler. Order placed and on it's way in less than 5 minutes. I'm a previous customer and have been very happy with the quality and service, including returns. Very good company to work with.

Date of experience: June 26, 2022
Virginia
2 reviews
0 helpful votes
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Repeat customer
June 26, 2022

We have purchased multiple rugs from rugs. Com. We have 2 golden retrievers and we love the quality of these rugs but with the Virginia clay and 2 dogs these rugs are also affordable and fashionable so no one knows you got them at a discount. We will continue to be a client for years to come.

Date of experience: June 26, 2022
Ohio
1 review
0 helpful votes
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Rug
June 26, 2022

Love the site so many to pick form and value was great. I would tell others about the site and ease of buying there.

Date of experience: June 26, 2022
New York
2 reviews
0 helpful votes
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Shoppigf for an area rug
June 26, 2022

Saw this om Facebook and decided to look for the site on my computer. I was so happy to find such a huge selection of rigs and carpets. Fond the one I truly liked. It was just what I had in mind. The checkout was very easy.

Date of experience: June 26, 2022
California
3 reviews
0 helpful votes
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Great Deals!
June 25, 2022

I wanted to dress up my ugly entryway - thought a rug would be a great first step... Rugs.com was a wonderful surprise. Found just what I wanted for an awesome price and was able to visualize it with the ability to upload a picture and place the rug there. I'm looking forward to the rug being delivered and will certainly let my friends know this is a great place to shop. Thank you!

Date of experience: June 25, 2022
Illinois
1 review
0 helpful votes
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Excellent service on line.
June 25, 2022

I looked at countless 6 ft. Round rugs and decided on this one for our kitchen.

Date of experience: June 25, 2022
California
1 review
0 helpful votes
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My favorite feature of the Rugs.com site was the ability to see the rug in your room. It was a huge help.

Date of experience: June 25, 2022
Pennsylvania
1 review
0 helpful votes
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Great
June 25, 2022

Very easy and quick needed no help at all except for this ending

Date of experience: June 25, 2022
Michigan
1 review
0 helpful votes
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Speedy
June 25, 2022

Quick and easy to find and use shopping experience!

Date of experience: June 25, 2022
District of Columbia
1 review
0 helpful votes
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Rugs
June 25, 2022

Easy to navigate the website, have a variety of colors to choose from.

Date of experience: June 25, 2022
Indiana
2 reviews
0 helpful votes
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Quick satisfaction!
June 24, 2022

Easy to surf the website, found what I wanted right away, item was on sale and was available in the color and size I wanted.

Date of experience: June 24, 2022
Florida
1 review
0 helpful votes
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Size of rugs ordered
June 24, 2022

I ordered 2 rugs one I believe was 3x5 the other 2x3. I ordered the wrong size on one. Wanted the 3x5 but needed a 4x6. So I ordered another 4x6 was hoping I could delete the 2x3 before it is shipped. Do you have a phone number I could call you at?

Date of experience: June 24, 2022