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Rugs.com has a rating of 4.7 stars from 5,983 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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Easy process! Love the rug and the fact that you can upload a pic of your room to see what the rug will look like in the room. That is a great feature! Thank You
Love the choices, rugs, quick and free shipping! A fun and great site!
Rug appears to be what I am looking for. The sale price is acceptable also.
Many to choose from to create the room set u need. No need for looking for matching colors. To much text people neglect to read all
Very easy and I can always find what I need! This web site is great especially with your Clearance sales.
I haven't received anything from you yet but I'm hoping the rug is as nice as it looks
BUYING A RUG THROUGH RUGS.COM TURNED OUT TO BE A VERY PLEASANT AND ENLIGHTENING EXPERIENCE. ONE I WOULDN'T HESITATE DOING AGAIN. THANK YOU RUGS.COM
Great website, so much to choose from. Enjoyed very much.
The whole process was quick and easy, and I look forward to my new rug. I would have loved it if you had matching throw pillows. Thank you.
This is my first order from rugs.com. The site is easy to travel, the choices are amazing, and when I placed my order, it was a mere two hours later that the rug was on its way. I look for the ending process to round out an easy and rapid process.
The area rug looks beautiful, and it was simple to fill out the necessary information!
Easy to view product and get the description and to order as well
It was great to be able to see it in my space. It helped with my decision.
Can't beat the price of this rug on sale, plus free shipping and free return if it doesn't work out!
Found site easy to use. Many sizes, choices and colors provided. Fast check out and options there as well.
I love the ease of ordering this rug! Also, the selections were so beautiful!
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097