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Rugs.com has a rating of 4.7 stars from 5,983 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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Delivered in a timely manner and met all of my expectations.
Rug is as shown. Shipping was fast. Gave one less star due to a little thinner than expected. Over all great color and quality!
Beautiful pattern choices. Wide variety to choose from. Great price. Easy order. Fast delivery.
I ordered a rug and realized that I had ordered the wrong rug. They were very helpful in letting me cancel the order. I ordered what I wanted and was very pleased with the quality and look of the rug. I ordered 4 more coordinating rugs to go with the rug I have already received.
Received my order quickly and it was complete. It was my first order with Rugs.com, and they didn't disappoint. The rugs were thinner than I wanted them to be, but accurate in the description. I decided to take a chance and the colors match, so they will work!
Very happy, it only took a few days for delivery. And it looks amazing under my log bed.
Everything was great except delivery. I was told 2 days which I was excited about because it I'd for an at home business area where I see clients and it took 5 days. Great other than that.
Had to buy rugs for new house. Some colors didn't work, but the return was easy
I was looking a rug for my dinning room. I saw an add at FB.
Went to the site, Rugs.com, choose the size and make a purchase.
This is the 6° rug from this this company.
Extremely satisfied!
The rug came fast, looks exactly like in the photos and its very soft without being bulky. Only reason for the 4-star is that the edge (serging) of the rug was fraying in one side. Got quick response and solution from customer service so all is well now. Would recommend the company & rugs.
We have a new puppy, so I didn't want to spend a lot on a rug that needing replacing. Found this rug for less than $400 and it looks like three times that! It's super soft and looks terrific! Shipping was lightning fast too! Love it!
The rug came in a timely matter and is exactly like the picture. Color is perfect! Quality is beyond my expectations! I will be purchasing through rugs.com again. Thank you!
We love your rugs, we need a round one to match. The southwest rugs are of great quality!
It was a great experience ordering and came within a few days. We are very pleased
Great follow through. Answer their phones with real live humans.also, offering a 30 day return policy at no cost to you. Great customer oriented company plus loads of options/choices of rugs. Simple to use website, too. Thank you.
I ordered a 6'7" round rug. It came on time and looked exactly like the picture on line. Very satisfied
Honestly I'm stunned! I ordered a rug a month or so ago, and it arrived in a few days. Love it, it's exactly like the picture. Soft and comfortable. Decided to order a larger version of the same rug, which was not available at the time I ordered the first one. I ordered the new one maybe 3 days ago, was expecting it Wednesday. It arrived today, Monday, two days early. Rugs.com has it all together!
Your rug was just as described and it came quickly too. I love it! I had never heard of the color Aegean before and it is the perfect color for my living room.
I have used RUGS for years…lots of friends and family use site….waiting for outdoor rugs to go on sale.Never disappointed….Laurie
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097