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Rugs.comReviews 5,983

4.7

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 5,983 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
162
value
184
shipping
182
returns
62
quality
158
This company responds to reviews on average within 1 day

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Arkansas
1 review
0 helpful votes
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Review
August 24, 2023

Delivered in a timely manner and met all of my expectations.

Date of experience: August 24, 2023
New York
1 review
0 helpful votes
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Great for the price!
August 23, 2023

Rug is as shown. Shipping was fast. Gave one less star due to a little thinner than expected. Over all great color and quality!

Date of experience: August 23, 2023
Arizona
1 review
0 helpful votes
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Stylin Entrance Runner
August 23, 2023

Beautiful pattern choices. Wide variety to choose from. Great price. Easy order. Fast delivery.

Date of experience: August 23, 2023
Florida
1 review
0 helpful votes
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Satisfied Customer
August 23, 2023

I ordered a rug and realized that I had ordered the wrong rug. They were very helpful in letting me cancel the order. I ordered what I wanted and was very pleased with the quality and look of the rug. I ordered 4 more coordinating rugs to go with the rug I have already received.

Date of experience: August 23, 2023
Washington
1 review
0 helpful votes
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Will order again!
August 23, 2023

Received my order quickly and it was complete. It was my first order with Rugs.com, and they didn't disappoint. The rugs were thinner than I wanted them to be, but accurate in the description. I decided to take a chance and the colors match, so they will work!

Date of experience: August 23, 2023
Kentucky
1 review
0 helpful votes
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Warm rug for under bed
August 23, 2023

Very happy, it only took a few days for delivery. And it looks amazing under my log bed.

Date of experience: August 23, 2023
New York
1 review
0 helpful votes
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A little late
August 23, 2023

Everything was great except delivery. I was told 2 days which I was excited about because it I'd for an at home business area where I see clients and it took 5 days. Great other than that.

Date of experience: August 23, 2023
Massachusetts
1 review
0 helpful votes
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Had to buy rugs for new house. Some colors didn't work, but the return was easy

Date of experience: August 23, 2023
Florida
2 reviews
0 helpful votes
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Exactly what I want!
August 23, 2023

I was looking a rug for my dinning room. I saw an add at FB.
Went to the site, Rugs.com, choose the size and make a purchase.
This is the 6° rug from this this company.
Extremely satisfied!

Date of experience: August 23, 2023
Ohio
1 review
0 helpful votes
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Soft & exactly as advertised
August 23, 2023

The rug came fast, looks exactly like in the photos and its very soft without being bulky. Only reason for the 4-star is that the edge (serging) of the rug was fraying in one side. Got quick response and solution from customer service so all is well now. Would recommend the company & rugs.

Date of experience: August 23, 2023
Georgia
1 review
0 helpful votes
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Beautiful rug & super fast delivery
August 23, 2023

We have a new puppy, so I didn't want to spend a lot on a rug that needing replacing. Found this rug for less than $400 and it looks like three times that! It's super soft and looks terrific! Shipping was lightning fast too! Love it!

Date of experience: August 23, 2023
Virginia
1 review
0 helpful votes
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Perfect!
August 22, 2023

The rug came in a timely matter and is exactly like the picture. Color is perfect! Quality is beyond my expectations! I will be purchasing through rugs.com again. Thank you!

Date of experience: August 22, 2023
Florida
1 review
0 helpful votes
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Southwest 2x3 area rugs
August 22, 2023

We love your rugs, we need a round one to match. The southwest rugs are of great quality!

Date of experience: August 22, 2023
Pennsylvania
1 review
0 helpful votes
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Rug
August 22, 2023

Very easy to find what I needed for my dorm and such a short notice and such amazing prices!

Date of experience: August 22, 2023
South Carolina
1 review
0 helpful votes
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Great rugs
August 22, 2023

It was a great experience ordering and came within a few days. We are very pleased

Date of experience: August 22, 2023
Virginia
1 review
0 helpful votes
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Excellent customer service
August 22, 2023

Great follow through. Answer their phones with real live humans.also, offering a 30 day return policy at no cost to you. Great customer oriented company plus loads of options/choices of rugs. Simple to use website, too. Thank you.

Date of experience: August 22, 2023
Alabama
1 review
0 helpful votes
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Round run for my breakfast table
August 21, 2023

I ordered a 6'7" round rug. It came on time and looked exactly like the picture on line. Very satisfied

Date of experience: August 21, 2023
Florida
1 review
0 helpful votes
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Amazing
August 21, 2023

Honestly I'm stunned! I ordered a rug a month or so ago, and it arrived in a few days. Love it, it's exactly like the picture. Soft and comfortable. Decided to order a larger version of the same rug, which was not available at the time I ordered the first one. I ordered the new one maybe 3 days ago, was expecting it Wednesday. It arrived today, Monday, two days early. Rugs.com has it all together!

Date of experience: August 21, 2023
Idaho
1 review
0 helpful votes
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Beautiful
August 21, 2023

Your rug was just as described and it came quickly too. I love it! I had never heard of the color Aegean before and it is the perfect color for my living room.

Date of experience: August 21, 2023
Michigan
1 review
0 helpful votes
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LOTS OF TIMES
August 21, 2023

I have used RUGS for years…lots of friends and family use site….waiting for outdoor rugs to go on sale.Never disappointed….Laurie

Date of experience: August 21, 2023