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Rugs.com has a rating of 4.7 stars from 5,983 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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I've bought 2 rugs in the past 2 weeks and I love them both. Such an inexpensive way to update your space and I love that I had bonus credits from my first purchase that I used towards my second. Quick shipping and both rugs were exactly the way I expected.
Had a difficult time finding the right rug for my entry hall. This seems very heavily woven and durable. Think we're going to love them.
My experience with rugs.com was outstanding! Shipping was fast and rug looks amazing!
Rug arrived today and was of excellent quality. Fit the area perfectly. I'm extremely happy with it.
The order was approved and soon I had the method of travel and reasonable time frame with a tracing number. You let me informed as to shipment arrival.
And when it was delivered, it was in perfect condition. Admitting I have ordered formerly and received the same treatment. Wow! You get an A++ from me!
Ordered a 7x10 Burgundy Yasmin Rug:
Received a 92 1/2 x 92 1/2 rug= labeled as a 7x10 (but not so)
I called *******097 Mr. Bernabe: I sent in 5 pictures to *******@rugs.com 8-24-23
Looking for a new 7x10 rug: but I do not want to start a new order, as full payment of $!40.83 has
Been paid. Help! Call *******372
I am very happy with my order. I received my rug in a matter of days, and it looks fantastic!
Delivery was extremely fast, and the rugs arrived well wrapped They were exactly what I was looking for.
So easy to go online, browse all the beautiful rugs and purchase! The only glitch is with shipping. It shipped out quickly but was shipped with FedEx which is never on time. They gave me a delivery day and 2 days later moved it out more days. Typical of them. Very frustrating for sure!
Easy to order online and shipping was fast. I am pleased with the quality of the rug and it looks great in my classroom.
I ordered two rugs and then decided that they weren't what the room needed! So I canceled the order. I quickly received my return payment!
I then ordered another set of rugs and followed their journey on the FedEx app. Terrific online experience!
It's pretty easy to narrow your search for size, color & style.
I ordered a rug from Rugs.com and 3 days later, it was delivered and in great condition. If I need rugs in the future, I'll be using them again for sure!
FedEx delivered. The area rug is so pretty. Great quality. I am now eager to order another for another room.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097