On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Rugs.com has a rating of 4.7 stars from 5,983 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
We monitor reviews for authenticity
Ordering was a breeze and merchandise was delivered in 3 days! Love the quality! I highly recommend Rugs.com!
I received my rug in great condition. It's beautiful and soft. My fur baby loves it already.
Lots of great rugs available, including an indoor/outdoor one I bought and couldn't find anywhere else. Their website worked great on a laptop, but not so well on a smart phone. On the phone, the search or "add to my cart" options wouldn't work. Never had that problem with any other site.
Have had no problems with my ordering or delivery. Love all the Chateau rugs purchased so far. Just beautiful and good price.
I love my jute runner and will likely buy another. The only reason that I didn't give five stars is because the label is lightly glued to the jute. There is no way of getting it off without damaging the fibers
Easy to view and beautiful rugs when you're on a budget! Great experience!
Rug is very beautiful, just thinner than I anticipated. Disappointed the pad did not arrive with rug.
My runner was the perfect color...packaged neatly and delivery was quick.
Choosing a carpet for our nursery couldn't have been easier! I'm confident that the rug will wash and wear well over time as our new granddaughter grows and changes. Great price (purchased during a Labor Day sale). Very happy with my first experience using Rugs.com.
This is the sixth rug I have ordered and received and every time it is consistentIy solid service! I feel that these rugs are good quality and for a good fair price. Delivery is very fast also! These rugs really have brought character to their rooms!
This is my second purchase from Rugs.com. I loved the first rug and I really love this one.,
The web site was easy to navigate to find what I was looking for. I can't wait for the rugs to get here to get them placed where I want them.
Rugs.com showed up when searching for a specific rug size and decided to try it. Found a size closed to my need and gave it a try. Good color choices, has the tool to size it in your room to see how it will look, and finally very easy to check out. It took four days to arrive and it's perfect.
Online access and navigation is good. Completed my order 3 business days ago and this is the status of my order:
"Our shipping partners have informed us that they are seeing elevated volumes and some packages may experience delays. Please allow an extra day for order status updates."
Check back with me when I receive my order.
I just bought Rug #2. Great product. They wash up so nice, and with 4 dogs that is exactly what I needed
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097