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Rugs.com has a rating of 4.7 stars from 5,983 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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Quick delivery as promises, beautiful materials, and design, and the rugs is really nice that I have bought it from Rug.com. They did not disappoint me as a new buyer. Will recommend them to my friends and family. And I won't hesitate to buy again to them for my future needs.
This rug came so fast and it was amazing quality and looked just like the pictures! I will definitely be purchasing from this website again in the future!
I love how I was able to virtually try the rug in the space before buying. It was everything I expected. Can't wait to get the pad so I can enjoy it without the slipping.
Rug was very soft. Does not have bends upon opening. I've bought many rugs in the past but this one right here was PERFECT. No shedding at all. Nice pile height. Worth every penny.
Great customer service helped me find the rug I didn't know I needed and having in my house now makes such a huge difference as a result of the quality rugs.com makes
All the rugs I've purchased from rugs.com have been great quality for a great price! And the website is easy to navigate. I'm very happy with all my purchases.
Haven't gotten it yet. The biggest thing for me is if I need to return it, how easy do they make it. Picking out a rug can be daunting and sometimes need to see several. I use the picture to see the rug in my space but colors don't always look the same when you get it in your actual room.
Over time, I have redone my whole house from rugs.com. I have been rehabbing a house and nothing is more pleasurable than picking the right rug or rugs for a finished room. Everything I have gotten has been a good quality and exactly what was described. They are actually even good at showing you true colors. Love this place.
Beautiful quality carpet. Colors exactly as shown. Arrived within 2 days of ordering. Love this particular carpet!
LOTS of choices! Took me awhile to find THE one, but I'm really happy with my purchase. It arrived in 3 days and was ready to unroll.
The rug in s perfect. Delivered in a wink. Thank u!
I have ordered from Rugs.com before and have, as it was this time, always had a great experience with Rugs.com. I definitely will, and have already, recommend Rugs.com
I was so happy and in disbelief when I found a sale with those prices,wow... I am in shock literally blowy mind, such good quality beautiful and an amazing low price,thank you Rugs com you guys are fantastic
When the rug came it was just as beautiful as pictured. It shipped fairly quick.Overall a great experience.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097