business logo of Rugs.com

Rugs.comReviews 5,981

4.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Rugs.com?
grey star
grey star
grey star
grey star
grey star

Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 5,981 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
162
value
184
shipping
182
returns
62
quality
158
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Arizona
1 review
0 helpful votes
Follow Bill F.
Unfollow Bill F.
Share Review
Report Review

It was easy and we got what we ordered.
September 17, 2023

The product was exactly what we ordered. We got the rug for within several days!

Date of experience: September 17, 2023
California
1 review
0 helpful votes
Follow Debra C.
Unfollow Debra C.
Share Review
Report Review

Perfect!
September 17, 2023

The rugs arrived in 2 days and prettier than the photos!

Date of experience: September 17, 2023
Tennessee
1 review
0 helpful votes
Follow Happy G.
Unfollow Happy G.
Share Review
Report Review

Great rugs, great prices, got here fast
September 17, 2023

My rugs were packed very securely for shipping, look awesome, feel great, and they got here fast.

Date of experience: September 17, 2023
Pennsylvania
1 review
0 helpful votes
Follow Robyn S.
Unfollow Robyn S.
Share Review
Report Review

Great price!
September 17, 2023

I haven't received the rugs yet. The price was great and hopefully the quality will be too.

Date of experience: September 17, 2023
New Hampshire
1 review
0 helpful votes
Follow Janet Stevens L.
Unfollow Janet Stevens L.
Share Review
Report Review

Beautiful rug
September 17, 2023

Rug came so quick! And it looked just like the one I ordered.

Date of experience: September 17, 2023
Utah
1 review
0 helpful votes
Follow Maryn V.
Unfollow Maryn V.
Share Review
Report Review

Genuinely Surprised
September 17, 2023

I normally don't write reviews, but I was so pleased with my experience, I HAD to! The rug was such a great price, came SO fast, and the see it in your space feature was spot on, I didn't need to return anything. I love my new rug and I love this website

Date of experience: September 17, 2023
Minnesota
3 reviews
1 helpful vote
Follow Cindy D.
Unfollow Cindy D.
Share Review
Report Review

Always good experience
September 18, 2023

For me I have ordered at least ten plus rugs for my kitchen
Bathroom bedroom & living room also a few for my entrance way.
I find the prices value and quality of all my purchases very pleasant
I love the quick service its usually takes only a few days to arrive
At my door. Its been over a year and I still enjoy visiting this website
I never had a rug come in bad shape or Damaged they are wrapped
And sealed nicely. If anything only I do definitely recommend vacuuming
Both sides of rug to help it lie flat the edges do sometimes curl up.Or else
I may place a heavier chair on it that helps. It can take a few days depending
On the size of rug you get.

Date of experience: September 17, 2023
Virginia
1 review
0 helpful votes
Follow Paulette A.
Unfollow Paulette A.
Share Review
Report Review

Prompt and easy
September 17, 2023

I rarely order anything but this experience was wonderful

Date of experience: September 17, 2023
Ohio
2 reviews
0 helpful votes
Follow Maurya U.
Unfollow Maurya U.
Share Review
Report Review

Worst rugs ever.
October 16, 2023

I bought 2 shag rugs and they tangled into a big rats nest, couldn't straighten them out. Avoid this company at all cost or it will cost you. Money down the drain. Wish I had a photo of the trash the call rugs but I've already thrown them in the trash.

Date of experience: September 16, 2023
Illinois
1 review
0 helpful votes
Follow Melissa O.
Unfollow Melissa O.
Share Review
Report Review

Top Notch customer service.
September 16, 2023

Very happy with this purchase and Rugs,com customer service. Their chat option is great. Thank you!

Date of experience: September 16, 2023
Virginia
1 review
0 helpful votes
Follow Allen G.
Unfollow Allen G.
Share Review
Report Review

Rugs
September 16, 2023

The experience was good I like the rug because it doesn't give all the smell like other new ones do.

Date of experience: September 16, 2023
Florida
1 review
0 helpful votes
Follow Kim K.
Unfollow Kim K.
Share Review
Report Review

Dining room rug
September 16, 2023

Beautiful colors. Matches well with our floor and furniture

Date of experience: September 16, 2023
North Carolina
1 review
0 helpful votes
Follow Nancy L.
Unfollow Nancy L.
Share Review
Report Review

Love My Rug!
September 16, 2023

I received my rug within 2 days and it exceeded all my expectations. I absolutely love it. It looks beautiful on my screened porch.

Date of experience: September 16, 2023
New York
1 review
0 helpful votes
Follow Fern I.
Unfollow Fern I.
Share Review
Report Review

Tom's airplane room
September 16, 2023

So easy to choose. Easy to order. Was delivered very quickly. Love it

Date of experience: September 16, 2023
Mississippi
1 review
0 helpful votes
Follow Peggy T.
Unfollow Peggy T.
Share Review
Report Review

Shipped Promptly Wrapping Amazing
September 16, 2023

Great quick shipment. Rug as expected. Price appropriate. Rug although inexpensive was wrapped with great care!

Date of experience: September 16, 2023
Arkansas
1 review
0 helpful votes
Follow Marjorie Y.
Unfollow Marjorie Y.
Share Review
Report Review

Beautiful rug
September 16, 2023

I needed more color in my living room. I saw just what I wanted and ordered it. The price was reduced too! In just a few days my rug appeared on the front porch. It's exactly what I wanted! Thank you.

Date of experience: September 16, 2023
Kansas
1 review
0 helpful votes
Follow Cynthia D.
Unfollow Cynthia D.
Share Review
Report Review

Great service beautiful rug perfect
September 16, 2023

Great quick service excellent quality and as described

Date of experience: September 16, 2023
New Mexico
1 review
0 helpful votes
Follow Rhonda X.
Unfollow Rhonda X.
Share Review
Report Review

Love it!
September 16, 2023

It is the perfect rug for our space. It's thick and cushy. Glad we purchased, great price too.

Date of experience: September 16, 2023
New York
1 review
0 helpful votes
Follow Adele E.
Unfollow Adele E.
Share Review
Report Review

Very happy
September 16, 2023

Runner came within a few days. Colors were perfect...true to pictures.

Date of experience: September 16, 2023
California
2 reviews
0 helpful votes
Follow Brenda E.
Unfollow Brenda E.
Share Review
Report Review

Great service -great Rugs!
September 16, 2023

That was some fast delivery on my rugs!., I just ordered them next thing I know they're on my front porch!.Nice looking rugs I must say.Thanks

Date of experience: September 16, 2023