On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Rugs.com has a rating of 4.7 stars from 5,981 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
We monitor reviews for authenticity
The product was exactly what we ordered. We got the rug for within several days!
My rugs were packed very securely for shipping, look awesome, feel great, and they got here fast.
I haven't received the rugs yet. The price was great and hopefully the quality will be too.
Rug came so quick! And it looked just like the one I ordered.
I normally don't write reviews, but I was so pleased with my experience, I HAD to! The rug was such a great price, came SO fast, and the see it in your space feature was spot on, I didn't need to return anything. I love my new rug and I love this website
For me I have ordered at least ten plus rugs for my kitchen
Bathroom bedroom & living room also a few for my entrance way.
I find the prices value and quality of all my purchases very pleasant
I love the quick service its usually takes only a few days to arrive
At my door. Its been over a year and I still enjoy visiting this website
I never had a rug come in bad shape or Damaged they are wrapped
And sealed nicely. If anything only I do definitely recommend vacuuming
Both sides of rug to help it lie flat the edges do sometimes curl up.Or else
I may place a heavier chair on it that helps. It can take a few days depending
On the size of rug you get.
I rarely order anything but this experience was wonderful
I bought 2 shag rugs and they tangled into a big rats nest, couldn't straighten them out. Avoid this company at all cost or it will cost you. Money down the drain. Wish I had a photo of the trash the call rugs but I've already thrown them in the trash.
Very happy with this purchase and Rugs,com customer service. Their chat option is great. Thank you!
I received my rug within 2 days and it exceeded all my expectations. I absolutely love it. It looks beautiful on my screened porch.
So easy to choose. Easy to order. Was delivered very quickly. Love it
Great quick shipment. Rug as expected. Price appropriate. Rug although inexpensive was wrapped with great care!
I needed more color in my living room. I saw just what I wanted and ordered it. The price was reduced too! In just a few days my rug appeared on the front porch. It's exactly what I wanted! Thank you.
Great quick service excellent quality and as described
That was some fast delivery on my rugs!., I just ordered them next thing I know they're on my front porch!.Nice looking rugs I must say.Thanks
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097