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Rugs.com has a rating of 4.7 stars from 5,981 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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I love the selection of rugs that were available! I was very reluctant to buy a rug on line but i am so pleased with it. The colors are perfect and I used your measuring ideas. Thank you
Exceeded expectations and we were able to find a rug from your vast inventory.
Website was easy to navigate, many affordable options and beautiful designs.
High quality and absolutely perfect for our hallway! We already bought another rug from you for another space. Amazing products and super fast delivery time! I recommend to all my friends now.
Very nice rug. It looks better in person than on the website.
I ordered online, two rugs with pads. I later realized that one of the rugs I ordered was going to be too big for the area that I wanted. I was able to chat online with someone who advised me to cancel the order and reorder the correct size. She took care of canceling the order for me and sent confirmation. She even made sure I got my two rug discount. I usually hate chats but this one worked perfectly.
Great product. Pride in protecting the rug and no damage. AWESOME. Thank you.
Great selection with a wide variety of sizes. Very affordable compared to retail prices!
The choice on the rugs were great. The price were great. And the shipping was very fast! I will be ordering more rugs from rugs.com.
First of all, the shipping was super fast. I ordered on Friday and got my rug on Sunday.
The rug is gorgeous, thick and plushy with a rich color. I will definitely ship here again.
My rug came in only a few days! I absolutely love the colors and it lays nice and flat right after opening! I think I will buy a rug mat to help keep it in place. Thank you!
I love buying rugs from here! This is my 8th rug!
I can't wait to see it in my spaces. I bought two.
My wife and I were considering getting a different rug for our family room and I looked on rugs.com, as we have ordered from them before. We found one we liked that was available in the size we needed and at a great price. When we used the 'see it in your room' feature, we were sold. It was delivered in a few days and was perfect! We love it.
Exactly what I wanted! It's the perfect size, color and pile height.
My experience has been wonderful and I return whenever I need a rug.
My rug pad arrived within 2 days! I have used these rug pads throughout my home and the quality is amazing! I definitely recommend these!
Great experience looking on the website. Great variety and prices. I bought I think 4 or 5 rugs and all are great quality, beautiful and just as pictured. I'm a customer for life!
I had a beautiful rug in my antique booth. The rug was priced at a premium because I was using it to draw visitors into the booth. Well, after 2 years someone bought my beautiful rug and I needed to find a replacement quickly. It took no time finding a beautiful replacement rug from rugs.com. The purchase was simple and from the day of order to front door delivery was TWO days. I definitely would use them again.
Great selection, excellent customer service, Easy returns
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097