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Rugs.com has a rating of 4.7 stars from 5,981 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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Happy with my purchase. Rugs were nice quality and as described. Arrived in timely manner. Really like that if I don't like a rug, it's an easy free return policy. I will be back for more.
Great shipping and great product! Came much more quickly than expected and while i need to flatten the roll marks it is exactly how it looks online!
I'm very happy with the rugs I purchased and shipping was fast as well.
My rug was kind of expensive, but it is just lovely.
I was not comfortable with ordering a rug on the internet. Lovely rug, good quality, good price and a good experience.
Very good price was right delivered when said very nice rug love it
I'm so happy with my new rug! It's just as beautiful as the picture. And good quality. Great price too! It shipped super fast. Ordered on a Wednesday and it arrived on Friday. I'm very happy with my purchase and definitely recommend this company.
I bought a small (2'x3') rug to match my room rugs and the matching pad. They arrived today and were so tightly wrapped that they were dented in. I've laid them out and put weights along the sides. Perhaps a little less oomph in pulling the wrap around the rugs, please.
Easy website to maneuver and a huge variety of rugs. Delivery was made within several days and the rug is exactly as shown. Would definitely use Rugs.com again!
Ordered the rug from the website that went with a room we had just redone. Our daughter was coming to visit two days later... In spite of expecting a much longer shipment, the rug came in the next day, allowing us to place it and have the room completely finished for her visit. The rug looks just the way we expected based on the website pictures, and looks great in the room, too! THANKS FOR AN EXCELLENT EXPERIENCE! We will be buying our next rug from Rugs.com.
This was a huge blessing to receive the news that I had been selected for your "Paying it Floorward" giveaway. We received the rugs and my students and I absolutely love them. It makes learning so much more cozier. You guys are truly the BEST and I appreciate what you are doing for our educators across the US. Thank you again.
Ordering my new rug was easy on the website and it arrived within a couple days. The rug is nice and fits my space great.
I was told that I would have my rug by September 22nd 2023 I have not received it and all they keep telling me it's on the way I needed my rug for an event that I was having
Good quality and very happy with it. Rug arrived and was as described. I love the way it looks in my living room.
I love the rugs, and I was very happy at how quickly they were delivered.
Love the rug in person so much more than on screen
Delivered the pad for rugs. The pad looks great but where are the rugs? They didn't come together. I hope the rugs come tomorrow
Downloaded carpet on the floor was great, I looked at so many carpets to determine which one was just right
SO PERFECT... LOTS OF CHOICES AND FOUND THE EXACT ONE. AND IT CAME IN 2 DAYS LOOKING EXACTLY LIKE THE ONE IN THE PHOTO... QUALITY IS AMAZING... MY 4TH RUG FROM RUG.COM AND ALWAYS HAPPY... PRICING, QUALITY AND FREE SHIPPING... YIPPEE
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097