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Rugs.comReviews 5,981

4.7

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 5,981 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
162
value
184
shipping
182
returns
62
quality
158
This company responds to reviews on average within 1 day

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Florida
1 review
0 helpful votes
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Very happy with purchase
September 24, 2023

Happy with my purchase. Rugs were nice quality and as described. Arrived in timely manner. Really like that if I don't like a rug, it's an easy free return policy. I will be back for more.

Date of experience: September 24, 2023
Massachusetts
1 review
0 helpful votes
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Great
September 23, 2023

Great shipping and great product! Came much more quickly than expected and while i need to flatten the roll marks it is exactly how it looks online!

Date of experience: September 23, 2023
California
1 review
0 helpful votes
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Uneven
October 23, 2023

One rug is not cut straight across so when laying them next to each other there is a gap

Date of experience: September 23, 2023
Texas
1 review
0 helpful votes
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Great rug for great price!
September 23, 2023

I'm very happy with the rugs I purchased and shipping was fast as well.

Date of experience: September 23, 2023
Illinois
1 review
0 helpful votes
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I bought very beautiful Cafe Rug
September 23, 2023

My rug was kind of expensive, but it is just lovely.

Date of experience: September 23, 2023
Alabama
1 review
0 helpful votes
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Lovely rug
September 23, 2023

I was not comfortable with ordering a rug on the internet. Lovely rug, good quality, good price and a good experience.

Date of experience: September 23, 2023
Pennsylvania
1 review
0 helpful votes
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Nice
September 23, 2023

Very good price was right delivered when said very nice rug love it

Date of experience: September 23, 2023
Ohio
1 review
0 helpful votes
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Great buy!
September 23, 2023

I'm so happy with my new rug! It's just as beautiful as the picture. And good quality. Great price too! It shipped super fast. Ordered on a Wednesday and it arrived on Friday. I'm very happy with my purchase and definitely recommend this company.

Date of experience: September 23, 2023
Virginia
1 review
0 helpful votes
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A little too tightly wrapped
September 23, 2023

I bought a small (2'x3') rug to match my room rugs and the matching pad. They arrived today and were so tightly wrapped that they were dented in. I've laid them out and put weights along the sides. Perhaps a little less oomph in pulling the wrap around the rugs, please.

Date of experience: September 23, 2023
California
1 review
0 helpful votes
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Rugs.com Review
September 23, 2023

Easy website to maneuver and a huge variety of rugs. Delivery was made within several days and the rug is exactly as shown. Would definitely use Rugs.com again!

Date of experience: September 23, 2023
District of Columbia
2 reviews
0 helpful votes
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The Right Rug at the Right Time
September 23, 2023

Ordered the rug from the website that went with a room we had just redone. Our daughter was coming to visit two days later... In spite of expecting a much longer shipment, the rug came in the next day, allowing us to place it and have the room completely finished for her visit. The rug looks just the way we expected based on the website pictures, and looks great in the room, too! THANKS FOR AN EXCELLENT EXPERIENCE! We will be buying our next rug from Rugs.com.

Date of experience: September 23, 2023
Tennessee
1 review
0 helpful votes
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This was a huge blessing to receive the news that I had been selected for your "Paying it Floorward" giveaway. We received the rugs and my students and I absolutely love them. It makes learning so much more cozier. You guys are truly the BEST and I appreciate what you are doing for our educators across the US. Thank you again.

Date of experience: September 23, 2023
New York
1 review
0 helpful votes
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Ordering my new rug was easy on the website and it arrived within a couple days. The rug is nice and fits my space great.

Date of experience: September 23, 2023
New York
1 review
0 helpful votes
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Below average
October 22, 2023

I was told that I would have my rug by September 22nd 2023 I have not received it and all they keep telling me it's on the way I needed my rug for an event that I was having

Date of experience: September 22, 2023
Texas
1 review
0 helpful votes
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Love it!
September 22, 2023

Good quality and very happy with it. Rug arrived and was as described. I love the way it looks in my living room.

Date of experience: September 22, 2023
New Hampshire
1 review
0 helpful votes
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Excellent
September 22, 2023

I love the rugs, and I was very happy at how quickly they were delivered.

Date of experience: September 22, 2023
Pennsylvania
1 review
0 helpful votes
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Love the rug in person so much more than on screen

Date of experience: September 22, 2023
Minnesota
1 review
0 helpful votes
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Got the pad but no rugs yet
October 22, 2023

Delivered the pad for rugs. The pad looks great but where are the rugs? They didn't come together. I hope the rugs come tomorrow

Date of experience: September 22, 2023
Pennsylvania
1 review
0 helpful votes
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Seeing the rugs on the floors
September 22, 2023

Downloaded carpet on the floor was great, I looked at so many carpets to determine which one was just right

Date of experience: September 22, 2023
North Carolina
1 review
0 helpful votes
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JUST PERFECT
September 22, 2023

SO PERFECT... LOTS OF CHOICES AND FOUND THE EXACT ONE. AND IT CAME IN 2 DAYS LOOKING EXACTLY LIKE THE ONE IN THE PHOTO... QUALITY IS AMAZING... MY 4TH RUG FROM RUG.COM AND ALWAYS HAPPY... PRICING, QUALITY AND FREE SHIPPING... YIPPEE

Date of experience: September 22, 2023