On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Rugs.com has a rating of 4.7 stars from 5,974 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
We monitor reviews for authenticity
Beautiful rug with professional looking workmanship. The colors just pop with my decor. Glad I purchased it.
Rug is perfect! Beautiful colors and soft!
Live
That it is a botanical without being tropical.
I ordered a 9x12 but am going to order another 5x7 for different area.
I bought a rug that was too large for the area. Returned it with ease for full refund and bought another smaller one. It looks great! The return directions were clear and delivery of new rug was 2 days. Ease of using web site made it stress free! I will use them again.
Easy to find what I was looking for. Quick delivery. Color is exactly what I wanted, looks like the online image.
Very satisfied with rugs, price and delivery. Would definitely buy from this company again.
Great from order- where u can see product in your room. This feature is a great seller for you.
To tracking and prompt delivery. Every thing worked as it should. You should go teach other companies how to operate. 99% of them need training.
I found a nice rug and it fit my space well! Colors online were pretty close to in person. The rug was delivered on time and wrapped well.
I ordered online, so that was easy. Haven't received the rug yet, so it's hard to rate the product.
Looks just as pictured and delivery was super fast!
The website is easy to use and the "view in my room" feature is an added plus in deciding the best rug choice.
This is the second time we've ordered from Rugs.com. The service is quick. The website is easy to navigate. The selection is fantastic. I thought I had made a mistake in my order. I emailed and got a reply within less than 24 hours! Amazing! Will definitely order again and refer friends and family!
This is my first time using this site and it was most pleasant. The pictures were detailed enough to make it easy to compare them to the carpets I already have and want to add the same carpets to my home. Check out was also quite simple so overall, I would absolutely use this site again and will recommend it to anyone looking for the perfect carpet addition to your home.
Did not give me a tracking number. I had to look up the number and contact Rugs.come. Did not even tell me when it would ship.
I recently sold my home and moved to a townhouse. I am in the process of decorating. I am very pleased with the rugs that I have bought so far and I'm looking to buy more. I'd look at the rug that I bought and I am very happy. Thank you for your a great Shipping department the FedEx man was very nice yours truly LaVerne Lyman
Beautiful rug. Very good quality and excellent price. We love it.
The rug arrived quickly and in great shape. Happy with the choice, as well.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097