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Rugs.comReviews 5,973

4.7

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 5,973 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
162
value
183
shipping
181
quality
157
This company responds to reviews on average within 1 day

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Ohio
1 review
0 helpful votes
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Great rug
October 18, 2023

Arrived very fast! Exactly as described. I will definitely order from them again

Date of experience: October 18, 2023
Washington
1 review
0 helpful votes
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High Quality Rug!
October 18, 2023

This was my first time buying from Rugs.com and was very pleased at the price and quality!

Date of experience: October 18, 2023
Alaska
1 review
0 helpful votes
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Disappointed
November 16, 2023

When I ordered the rug I thought it was a great deal. Then I get an email saying that my zip code does not fall under free shipping and it's going to cost me $62 for shipping. You should really let your customers know before they place the order of their zip code is not in the free shipping area. Needless to say, I canceled my order.

Date of experience: October 18, 2023
New Jersey
1 review
0 helpful votes
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I have no words...yet
November 16, 2023

Not great so far. Bar code is unreadable so shipment has been postponed by the carrier. Hope it actually shows up.

Date of experience: October 17, 2023
North Carolina
1 review
0 helpful votes
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Perfect
October 17, 2023

Colors were as shown, and size is perfect for my living room.

Date of experience: October 17, 2023
California
1 review
0 helpful votes
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Everything Great
October 16, 2023

A totally simple, uncomplicated process. I returned one of the rugs, and that was painless, too.

Date of experience: October 16, 2023
Pennsylvania
1 review
0 helpful votes
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Rugs Galore
October 16, 2023

I liked how I was able to show rug choices in my actual room. It was extremely helpful.

Date of experience: October 16, 2023
New York
1 review
0 helpful votes
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Great experience. Great product.
October 16, 2023

Terrific customer service. Great product. Rug is gorgeous.

Date of experience: October 16, 2023
Florida
1 review
0 helpful votes
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Greatest Automated Customer Service
October 16, 2023

Picking a rug can be difficult. I was able to order multiple rugs, return and order more... all hassel free. Returning at FedEx is incredibly fast and simple with no services charges like UPS implements. All the rugs were nice and good quality. I did finally choose 2 and am very happy. The automated return experience was 2nd to none. It almost felt like I had personal assistance working with me to make sure I was happy with my decision.

Date of experience: October 16, 2023
New York
1 review
0 helpful votes
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Love the rug
October 16, 2023

The rug was reasonably priced and arrived in good time without shipping charges!

Date of experience: October 16, 2023
North Carolina
1 review
0 helpful votes
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I LUV my rugs
October 16, 2023

Absolutely Gorgeous rugs, packed with extra care with fast delivery. The price was excellent. I LUV my rugs!

Date of experience: October 16, 2023
New York
1 review
0 helpful votes
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7 rugs so far!
October 15, 2023

Great price, great product, great customer service...What else can I say

Date of experience: October 15, 2023
Virginia
2 reviews
0 helpful votes
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Perfect Fit
October 15, 2023

Not only was the transaction simple, the choices were varied and the price was unbeatable. We needed an area rug under our bed to accommodate our dog who likes to sleep there. We already had a few scatter rugs beside and in front of the bed because the dog doesn't like bare floors. I was given a dozen or more choices and was easily able to find something that would fit AND blend in with the rugs we already had.
And since the rug was on sale, I was able to fit it into our limited budget.

Date of experience: October 15, 2023
Pennsylvania
1 review
0 helpful votes
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Adding beauty to our old home.
October 15, 2023

Smooth sailing! The website is very user friendly and the rugs are beautiful.

Date of experience: October 15, 2023
Indiana
1 review
0 helpful votes
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Great Experience
October 15, 2023

Web site was very easy to use, was able to drill down to exactly what I wanted. Price was reasonable and delivered on time.

Date of experience: October 15, 2023
Connecticut
1 review
0 helpful votes
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Love it!
October 14, 2023

Easy online ordering, fast delivery and looks great.

Date of experience: October 14, 2023
Michigan
1 review
0 helpful votes
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Another Beauty
October 14, 2023

Quick,easy,great selection,& bargains too good to pass up!

Date of experience: October 14, 2023
Wisconsin
1 review
0 helpful votes
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Wound too tight
November 16, 2023

Rug arrived on time. It was tightly packed in plastic (horrible for the environment). It took a number of days for the corner's to stop curling. This was after several heavy objects trying to uncurl the corners and the entire rug.

Date of experience: October 14, 2023
North Carolina
1 review
0 helpful votes
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Viola runner
October 14, 2023

Love quick shipping never dissatisfied...I thought rug was darker but still love it...I love that you offer alot of different sizes kinda feel like custom

Date of experience: October 14, 2023
Missouri
1 review
0 helpful votes
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Great bright rug
October 13, 2023

Excellent selection & size
A perfect runner for the main hallway!

Date of experience: October 13, 2023