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Rugs.com has a rating of 4.7 stars from 5,973 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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Arrived very fast! Exactly as described. I will definitely order from them again
This was my first time buying from Rugs.com and was very pleased at the price and quality!
When I ordered the rug I thought it was a great deal. Then I get an email saying that my zip code does not fall under free shipping and it's going to cost me $62 for shipping. You should really let your customers know before they place the order of their zip code is not in the free shipping area. Needless to say, I canceled my order.
Not great so far. Bar code is unreadable so shipment has been postponed by the carrier. Hope it actually shows up.
A totally simple, uncomplicated process. I returned one of the rugs, and that was painless, too.
I liked how I was able to show rug choices in my actual room. It was extremely helpful.
Terrific customer service. Great product. Rug is gorgeous.
Picking a rug can be difficult. I was able to order multiple rugs, return and order more... all hassel free. Returning at FedEx is incredibly fast and simple with no services charges like UPS implements. All the rugs were nice and good quality. I did finally choose 2 and am very happy. The automated return experience was 2nd to none. It almost felt like I had personal assistance working with me to make sure I was happy with my decision.
The rug was reasonably priced and arrived in good time without shipping charges!
Absolutely Gorgeous rugs, packed with extra care with fast delivery. The price was excellent. I LUV my rugs!
Great price, great product, great customer service...What else can I say
Not only was the transaction simple, the choices were varied and the price was unbeatable. We needed an area rug under our bed to accommodate our dog who likes to sleep there. We already had a few scatter rugs beside and in front of the bed because the dog doesn't like bare floors. I was given a dozen or more choices and was easily able to find something that would fit AND blend in with the rugs we already had.
And since the rug was on sale, I was able to fit it into our limited budget.
Smooth sailing! The website is very user friendly and the rugs are beautiful.
Web site was very easy to use, was able to drill down to exactly what I wanted. Price was reasonable and delivered on time.
Rug arrived on time. It was tightly packed in plastic (horrible for the environment). It took a number of days for the corner's to stop curling. This was after several heavy objects trying to uncurl the corners and the entire rug.
Love quick shipping never dissatisfied...I thought rug was darker but still love it...I love that you offer alot of different sizes kinda feel like custom
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097