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Rugs.com has a rating of 4.7 stars from 5,972 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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Loved shopping on their site just wish they would put more rugs per page I got tired scrolling & having to change to the next page -sometimes it would bring me right back to page one! Frustrating. This is my second time ordering from rugs.com. I love the tons of selections.
I placed my 1st order 1 morning & the runner arrived the next evening! Free fast shipping. And the runner is exactly as it was described & excellent quality.
Very happy with the look and quality of the carpet and runner. And a lot cheaper than the dept stores. We did get the better padding which gives the rug a homey comfy feel.
Beautiful Rugs and prices are unbelievable. Perfect Match
Excellent quality and on time delivery.Very much impressed. Highly recommend Mat.
Rug just like the photo...I like it. The website was great and the order was delivered pretty fast! The email communication and updates are very good.
Shopping on rugs.com was extremely easy. The color was true to the description. Delivery was quick. It arrived in great packaging. The rug pad was exceptional! It's perfect for the room and is exceptionally made. I'll be returning to purchase more in the future.
Easy to order online, descriptions are accurate and it arrived very quickly. This is perhaps my 5th order and always satisfied.
I don't know if I like the rugs I bought the 6x4 all the lines are straight, but a little thin. The 10x13 is the one I don't know about, it's thinand all the lines are crooked and the border is all raggedy. To be honest I don't know if I like it yet
I bought a new set of furniture for our lanai and needed to find the exact rug to compliment it. I found it at rugs.com. It is exactly like it pictured.
I have ordered a few times from rugs.com and always have been very happy with the rugs and the service!
We love this rug!
Excellent quality and great experience with rugs.com
Found what we wanted- on sale no less- ordered and in less than a week in our home and we are happy customers!
There was a cut in the bottom of,the door mat - about 3" long. I think I can glue that together.
I got 3 rugs all were huge and they are sooo big. First time ordering online I was little nervous well.love this rugs online quality is amazing and I will be ordering more soon
Had requested that one rug and two runners would be delivered into my apartment. Not only was I not notified right away that the merchandise had arrived. All three heavy items were dropped at my mailbox on the first floor. And I had to pull them all the way into my apartment with my bad back and arthritic knees. Needless to say I am furious and deeply disappointed in Fed Ex (yet again).
Arrived very fast! Exactly as described. I will definitely order from them again
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097