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Rugs.comReviews 5,972

4.7

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 5,972 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
162
value
183
shipping
181
quality
157
This company responds to reviews on average within 1 day

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Texas
2 reviews
0 helpful votes
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Loved shopping on their site just wish they would put more rugs per page I got tired scrolling & having to change to the next page -sometimes it would bring me right back to page one! Frustrating. This is my second time ordering from rugs.com. I love the tons of selections.

Date of experience: October 22, 2023
North Carolina
1 review
0 helpful votes
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Excellent Service
October 22, 2023

I placed my 1st order 1 morning & the runner arrived the next evening! Free fast shipping. And the runner is exactly as it was described & excellent quality.

Date of experience: October 22, 2023
Pennsylvania
1 review
0 helpful votes
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Great Rug/Runner
October 22, 2023

Very happy with the look and quality of the carpet and runner. And a lot cheaper than the dept stores. We did get the better padding which gives the rug a homey comfy feel.

Date of experience: October 22, 2023
Ohio
1 review
0 helpful votes
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Fast. Quality. No Surprises.
October 21, 2023

Beautiful Rugs and prices are unbelievable. Perfect Match

Date of experience: October 21, 2023
California
1 review
0 helpful votes
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Recommeded rugs.com
October 21, 2023

Excellent quality and on time delivery.Very much impressed. Highly recommend Mat.

Date of experience: October 21, 2023
California
1 review
0 helpful votes
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Great
October 21, 2023

Great, I was happy to be able to get a return for the one (out of two) rugs that I ordered. Thank you!

Date of experience: October 21, 2023
Indiana
2 reviews
5 helpful votes
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Quick delivery
October 20, 2023

Rug just like the photo...I like it. The website was great and the order was delivered pretty fast! The email communication and updates are very good.

Date of experience: October 20, 2023
Maryland
1 review
0 helpful votes
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Rug and pad
October 20, 2023

Shopping on rugs.com was extremely easy. The color was true to the description. Delivery was quick. It arrived in great packaging. The rug pad was exceptional! It's perfect for the room and is exceptionally made. I'll be returning to purchase more in the future.

Date of experience: October 20, 2023
Georgia
1 review
0 helpful votes
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Got it so quickly
October 20, 2023

Easy to order online, descriptions are accurate and it arrived very quickly. This is perhaps my 5th order and always satisfied.

Date of experience: October 20, 2023
New York
1 review
0 helpful votes
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It's a RUG
November 16, 2023

I don't know if I like the rugs I bought the 6x4 all the lines are straight, but a little thin. The 10x13 is the one I don't know about, it's thinand all the lines are crooked and the border is all raggedy. To be honest I don't know if I like it yet

Date of experience: October 20, 2023
Florida
3 reviews
0 helpful votes
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Lanai Rug
October 20, 2023

I bought a new set of furniture for our lanai and needed to find the exact rug to compliment it. I found it at rugs.com. It is exactly like it pictured.

Date of experience: October 20, 2023
Pennsylvania
1 review
0 helpful votes
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Rugs for new home
October 20, 2023

I have ordered a few times from rugs.com and always have been very happy with the rugs and the service!

Date of experience: October 20, 2023
Massachusetts
1 review
0 helpful votes
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Excellent rug!
October 20, 2023

We love this rug!
Excellent quality and great experience with rugs.com

Date of experience: October 20, 2023
South Carolina
1 review
0 helpful votes
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New rug
October 19, 2023

Good selection quick delivery fair price the only thing is the carpet has a chemical smell hopefully it goes away

Date of experience: October 19, 2023
Florida
1 review
0 helpful votes
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So glitches
October 19, 2023

Found what we wanted- on sale no less- ordered and in less than a week in our home and we are happy customers!

Date of experience: October 19, 2023
Florida
1 review
0 helpful votes
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Nice but…
October 19, 2023

There was a cut in the bottom of,the door mat - about 3" long. I think I can glue that together.

Date of experience: October 19, 2023
New York
1 review
0 helpful votes
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Best carpet
October 18, 2023

I got 3 rugs all were huge and they are sooo big. First time ordering online I was little nervous well.love this rugs online quality is amazing and I will be ordering more soon

Date of experience: October 18, 2023
District of Columbia
1 review
0 helpful votes
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Fed Ex delivery: misery redux
October 18, 2023

Had requested that one rug and two runners would be delivered into my apartment. Not only was I not notified right away that the merchandise had arrived. All three heavy items were dropped at my mailbox on the first floor. And I had to pull them all the way into my apartment with my bad back and arthritic knees. Needless to say I am furious and deeply disappointed in Fed Ex (yet again).

Date of experience: October 18, 2023
Tennessee
1 review
0 helpful votes
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Awesome
October 18, 2023

Beautiful ru! Exceeded my expectations expectations! Ty

Date of experience: October 18, 2023
Ohio
1 review
0 helpful votes
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Great rug
October 18, 2023

Arrived very fast! Exactly as described. I will definitely order from them again

Date of experience: October 18, 2023