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Rugs.com has a rating of 4.7 stars from 5,964 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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I received my rugs faster than expected and they are packaged with care. I can't wait to get them adjusted/laid out in the house!
I purchased 3 runners and an area rug. All have beautiful colors and designs
I had a good experience with rugs.com!
After having put in my order I had a question for the costumer service representative which was answered politely and professionally! The delivery came on time and the rug is exactly as in the picture of the ad!
The rugs arrived earlier than expected. Love the colors and quality.
Even though three years has passed. We could get the same runners to replace those that I can't save.
I ordered a 3 x 5 rug for our front door entrance. We have many rugs throughout the house,but not a shag. I wanted a solid red color. I was concerned that it was a shag, but after placing it near the door, I immediately liked the different texture from the other house throw rugs. It arrived in a very short time and was packaged quite securely. My husband and I are quite pleased with this purchase.
So very pleased with all of my purchases from this company; they have a tremendous selection that should suit ANY taste. Outstanding quality for the reasonable price. Delivered as promised; This is my go to rug place. Rugs are as pictured; beautiful selection of styles, sizes and colors.
Using the filters and seeing the different variations helps a lot. Really enjoyed the veterans discount over the weekend. As a veteran, I appreciate the gesture.
I just recently found Rugs. Com and am so impressed with the different rug selections, colors and sizes. And they are priced fairly! The shipping is super fast and returns are easy. I don't like to make a return, but sometimes the rug seen in my house isn't quite how I thought it would look or fit. And I find a replacement on Rugs.com! I have some more to purchase - first my dining room/area, next my living room!
This is my 3rd order with Rugs.com
The rugs are beautiful and hold up great.
I am redoing my living room and replacing the first rug I bought. It is in good condition and after cleaning my son is happy to give it a new home.
I went to the site many times before making a decision. There are so many colors, designs, and sizes! I got the rug today, and I like the bright colors.
Came in no time at all and I really like it! There was no damage done in transport. I'll shop with them again!
Received my rugs and they are great. The only problem was that they were 2 hours late
Lots of rugs to choose from and found 2 that I really liked and bought, They will look beautiful in the rooms I chose them for.
I ordered my rug and it was at my door just two days later, perfectly packaged. When I opened it, the rug looked even better than the photo, and it looks beautiful in my house.
Prompt service and quality product. The rug was exactly as expected.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097